Guillermo Delatorre
Service Advisor
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
3 Reviews
Write a Review3 Reviews of Guillermo Delatorre
April 17, 2024
I recently had an exceptional experience at BMW of Crystal Lake, thanks to the help of Will Smith. From the moment I walked in, he was friendly and welcoming, taking the time to understand my needs an Crystal Lake, thanks to the help of Will Smith. From the moment I walked in, he was friendly and welcoming, taking the time to understand my needs and budget. Will was not pushy at all, and he patiently answered all my questions about the different BMW models. He highlighted the most relevant features to me, demonstrating his impressive knowledge of the brand. He explained the technical aspects in a way that was easy to understand. We found the perfect car for me, a 2024 BMW X1 M35I, and Will made the buying process smooth and stress-free. He walked me through every step and ensured I got a fair price. If you're looking for a top-notch car buying experience at BMW of Crystal Lake, I highly recommend asking for Will Smith. His expertise, combined with his friendly and professional demeanor, made it a truly positive experience. More
Other Employees Tagged: Heather Liautaud, Michelle Canova, Devon Stovall, Ed Rubio, Will Smith
March 10, 2024
Dealership personnel attentive, knowledgeable, helpful, friendly. Good buying experience and would recommend when buying or servicing a vehicle. friendly. Good buying experience and would recommend when buying or servicing a vehicle. More
Other Employees Tagged: Michelle Canova, Mike Schwarz
March 09, 2024
Every step in the process was seamless and handled well. No high pressure at any time. The car was detailed and perfect. Best experience buying a car ever. No high pressure at any time. The car was detailed and perfect. Best experience buying a car ever. More
Other Employees Tagged: Heather Liautaud, Michelle Canova, Mike Schwarz, Devon Stovall