Harold Dean | Page 3

Took care of my issue and in a timely manner. Would recommend if you are looking for a vehicle. Would recommend if you are looking for a vehicle. More

by BIOMETMORGAN Verified Customer Verified Customer

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I left 2 messages over 2 days to schedule an appointment, nobody ever called back. I was told the oil change and tire rotation would take about 45 minutes. After waiting an hour and a half I asked about th nobody ever called back. I was told the oil change and tire rotation would take about 45 minutes. After waiting an hour and a half I asked about the status. The rep went to check and said the car was waiting in back to change a wiper blade. I won't even get into the condescending comment from another rep. Being busy is not an excuse for this type of service, I have been an ORR customer since I moved into the area 17 years ago. Your organization has changed and become more complacent. Now I have to rethink my continued use of your services. More

by Gary Verified Customer Verified Customer

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Great experience, great costumer service. Great work done on my car. Comfortable waiting area :) Always a pleasure visiting 👍 Great work done on my car. Comfortable waiting area :) Always a pleasure visiting 👍 More

by kelly.johnson31076 Verified Customer Verified Customer

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Very friendly took a little longer than expected. Good customer service with a comfortable waiting area. Good customer service with a comfortable waiting area. More

by Shepard, G Verified Customer Verified Customer

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Randy and the Orr Team have done a great job with all of our vehicles. I have reccomended them to others for maintenance and repair as well as tires. our vehicles. I have reccomended them to others for maintenance and repair as well as tires. More

by JACKYSMITH1063 Verified Customer Verified Customer

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Aaron was a good sales person. He made sure I was comfortable with my test drive. Made sure my wife was happy with our vehicle. Giving we drove 3 hours for our new truck it was wor He made sure I was comfortable with my test drive. Made sure my wife was happy with our vehicle. Giving we drove 3 hours for our new truck it was worth it. Extremely satisfied !! More

by thurmanol55 Verified Customer Verified Customer

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Harold was helpful and let me know about a TSB that had been released for my vehicle pertaining to an issue that I was experiencing. been released for my vehicle pertaining to an issue that I was experiencing. More

by ahicktiger Verified Customer Verified Customer

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I recently had my transmission go out with 59,800 miles on my 2020 Tahoe .Harold Dean has always been very responsive in a timely manner. This time he was out sick for 2 weeks before I went to the dealers on my 2020 Tahoe .Harold Dean has always been very responsive in a timely manner. This time he was out sick for 2 weeks before I went to the dealership and met with the service manager , Jerrod Faber, and got the straight story about the backlog of Transmission Repairs being taken care of at ORR ,on behalf of General Motors. I did not understand the magitude of the problem and was not crazy about waiting 12 more days , but appreciated Orr's efforts . I was told that some customers were waiting 6 - 8 weeks for their transmission repairs and felt lucky I was out for almost 4 weeks and was covered by warranty . More

by WJC0 Verified Customer Verified Customer

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They were Fast and Easy to work with! No hassle at all! In & out fast! No hassle at all! In & out fast! More

by skspencer60 Verified Customer Verified Customer

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Very dependable. Work completed quickly and efficiently. Great customer service I will be going back to have my autos serviced Work completed quickly and efficiently. Great customer service I will be going back to have my autos serviced More

by ssgret53 Verified Customer Verified Customer

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