Harold Shelby | Page 3

Harold provided the best customer service experience to me during my trade in. He was patience and honest which made my car buying experience pleasant. me during my trade in. He was patience and honest which made my car buying experience pleasant. More

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Harold Shelby was amazing! He's personable, very informative & does not waste your time. He helped me find the perfect vehicle and made sure I was satisfied every step of the w He's personable, very informative & does not waste your time. He helped me find the perfect vehicle and made sure I was satisfied every step of the way. 5 Stars for Harold, 3 Stars for the dealership overall due to the extremely long wait to meet with financing to purchase the car and the wait for the car to be clean. More

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Thanks to Harold, we had an absolutely wonderful experience! We had been car-hunting for 14 months before we went to BMW of Silver Spring. Harold was helpful every step of the way. He helped us t experience! We had been car-hunting for 14 months before we went to BMW of Silver Spring. Harold was helpful every step of the way. He helped us to place our factory-order for our X1, giving us updates and information as we waited. He was helpful, kind, and very knowledgeable. I could not ask for more in a car-buying experience. More

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I recently purchased a new X1 from BMW of Silver Spring and wanted to take a moment to express my gratitude for the fantastic experience I had as a new customer. From start to finish, the entire process w and wanted to take a moment to express my gratitude for the fantastic experience I had as a new customer. From start to finish, the entire process was seamless and enjoyable. Harold Shelby, my CA, was incredibly knowledgeable and friendly, answering all of my questions with patience and professionalism. He made sure that I felt comfortable and well-informed throughout the entire car-buying process, and I never felt pressured or rushed into making a decision. In the end, I drove away in my new car, feeling confident and satisfied with my purchase. I would highly recommend this dealership and Harold Shelby to anyone in the market for a new vehicle, as the staff truly goes above and beyond to provide an exceptional customer experience. Thank you again for a wonderful car-buying experience! More

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Harold set the bar across the board for a perfect customer experience. From the moment I walked into the dealership Harold was responsive, extremely knowledgeable, not only about the vehicle itself, customer experience. From the moment I walked into the dealership Harold was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! He patiently waited for me to complete my paperwork and gave me a snack even when the dealership had already closed since we had such a long day. Before we did an overview he snapped a few pictures for my socials and provided a wonderful overview and wrote down any additional needs that I requested for my car.. Harold has definitely gained returning customer. Thank you! More

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Gen was absolutely amazing and a pleasure to work with! From the moment I walked into his office he showed me that he cared about me making the best and most sensible decisions that the dealership had to o From the moment I walked into his office he showed me that he cared about me making the best and most sensible decisions that the dealership had to offer for my vehicle purchase. He went above and beyond to ensure that I walked out and felt confident about the entire process. He even used his resources with past clients to make my experience even more relatable. One can appreciate when someone is really passionate about their job and for that I am grateful. Gen shows a commitment to his craft, a positive attitude and a genuine belief in the products which are critical qualities an excellent manager possesses. Thanks Gen! More

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This was the most pleasant car buying experience I've ever had. Lonny and Harold my client advisors weren't going to let a sale get away. They worked for the customer. I noticed Lonny was wearing a fitne ever had. Lonny and Harold my client advisors weren't going to let a sale get away. They worked for the customer. I noticed Lonny was wearing a fitness watch. He definitely got his steps in going back and forth to make the sale happen. His work area seemed more like a living room rather than a work station which made the experience all the more stress free and relaxing. I left there with my vehicle of choice and the right price. More

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I recently had the pleasure of leasing a new BMW i4 from BMW of Silver Spring, and I must say that my experience was fantastic. I had the pleasure of working with Harold Shelby, a knowledgeable and patient BMW of Silver Spring, and I must say that my experience was fantastic. I had the pleasure of working with Harold Shelby, a knowledgeable and patient sales associate who took the time to understand my needs and preferences. He made the leasing process easy and stress-free, answering all of my questions and providing excellent customer service. I'm thrilled with my new BMW i4 and highly recommend both this dealership and Harold Shelby to anyone in the market for a new BMW. More

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I recently completed a long-awaited purchase of my 2023 BMW i4 from BMW of Silver Spring. Mr. Harold Shelby was my sales representative. Harold initially took me out to test drive the vehicle that was on BMW i4 from BMW of Silver Spring. Mr. Harold Shelby was my sales representative. Harold initially took me out to test drive the vehicle that was on site back in July 2022. Even then, I could tell that Harold was enthusiastic about the new BMW i4, but he was also patient in answering all my questions and pointing out the different options and features of the electric vehicle. I was not quite ready to make a decision on the purchase that same day, but a few days later, I decided that I wanted to move forward. It took about 9 months for the vehicle to be manufactured and delivered, but during that time, I frequently checked in with Harold to get updates. Harold was always willing to provide these updates, frequently needing to call corporate to get additional information. He remained enthusiastic, and patient in all of my interactions with him. I came to believe that Harold was trustworthy and also I believe him to be an honest individual. I repeat, a patient, trustworthy and honest individual which is not something that many consumers would express about a sales representative. Harold even followed up with me on a few occasions since I picked up the vehicle to check that things are going well and to offer his time to assist me if I needed it. Because the experience was so positive for me, I would gladly recommend that my friends and family purchase a vehicle from him, if they were in the market to do so. I believe that Mr. Harold Shelby is truly an asset to the BMW corporation. Thank you for your time. More

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I would be happy to write a 5-star review for Harold Shelby, a wonderful car sales man who has provided me with an exceptional car buying experience. Throughout the entire process, Harold was patient Shelby, a wonderful car sales man who has provided me with an exceptional car buying experience. Throughout the entire process, Harold was patient, knowledgeable, and professional. He was never pushy or aggressive, and always made sure that I was comfortable with the decisions I was making. He provided me with all the necessary information I needed to make an informed decision, and made the car buying process seamless and stress-free. What really stood out to me was Harold's attention to detail and his willingness to go above and beyond to ensure that I was completely satisfied with my purchase. He even took the time to follow up with me after the sale to make sure that everything was running smoothly and to answer any additional questions I had. Overall, I highly recommend Harold Shelby to anyone looking to purchase a car. His exceptional customer service, professionalism, and dedication to his customers make him one of the best car salesmen in the business. More

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