Hassan Tutson

Recently I went in for an oil change & was impressed from the beginning with Tyler in service. He was UPFRONT in telling me about my car & what was recommended. He also checked for any recalls. He was inform the beginning with Tyler in service. He was UPFRONT in telling me about my car & what was recommended. He also checked for any recalls. He was informative, friendly and working with him felt like my big brother was taking care of me. He walked me to the cafe and got me a coffee and made sure I was comfortable. I NEVER felt pressured to buy more in service for my vehicle. While waiting for my car to be finished I received a text from their VIP vehicle upgrade team asking if I was interested in exploring my options while I wait. I was waiting anyway so it gave me something to do. This entire team was wonderful. At one point, I was talking to the GSM & didn’t realize it because he wasn’t rude, arrogant and he treated everyone with respect and the vibe of that entire team was good as if they were family. No one acted like they were above anyone. I don’t remember everyone’s name but I think I worked with a Jason, Arthur & a gentleman whose name starts with an H. I literally felt like I was amongst family, as if I was just hanging out with my brothers while I was waiting for my car to be ready. They never pressured me and asked very insightful questions. They actively and supportively listened to me and asked me what would the deal need to look like for it to work for me. I was impressed because no one, no matter which department I worked with was pressuring me to do anything. And yet no matter what I chose to do, they were ALL still willing to spend time with me to provide me with knowledge to benefit me. No one acted like working with me would be a waste of time, if they spent all this time with me and if I didn’t upgrade my vehicle that it would have been a waste of time working with me. This is the only dealership I have ALWAYS gotten a sense of respect, appreciation, integrity and FAMILY vs. going somewhere else and being automatically on the defense because other dealerships just pressured me into things, didn’t care if they were ripping me off, didn’t listen to me and what I wanted, didn’t care about me, they just wanted to make a sale. Norm Reeves is impressive because there it’s more than just a wonderful experience, they actively live out there mission and keep you well informed the entire time you are there. I don’t know how they manage all the things at once but NOT ONCE did I ever hear an employee talking bad about another employee. They hire GOOD QUALITY PEOPLE. They also gave me a deal that was so great I couldn’t refuse and they were willing to continue to do whatever it was going to take to make me an offer I couldn’t refuse. The finance family was just as amazing. I worked with Steven & Connor I think it was. Connor was only in his 2nd week on the job and working with him made me feel like he had decades of expertise. He was wonderful & didn’t pressure me & thanks to him being so great, he helped me figure out that I could afford to get the warranty for the car I got and have small payments. Steven, I had seen the night before remembered me AND my name, like they do at Starbucks and he made sure to say hello while walking by when I was working with Connor. He could have kept walking by, but he chose to be intentional. Arthur helped with getting me in a new vehicle and was friendly & respected my stance on wanting to be heard as he too appreciated my values. At the end of the process he continued to check in to make sure everything was okay and I was happy. H did the same. The last time I was at this dealership there was a guy in finance named Eric and he moved so he wasn’t there anymore, but this is important to note because no matter if the same people work there or not I have had the BEST IN CLASS experience. This tells you everything you need to know because this means that the management knows how to treat people and run a dealership and because of that simple principle of being kind, respectful and honoring family values they are successful. Thank you More

by BrandeeV99 Verified Customer Verified Customer

Report | Print

Norm reeves provided an almost excellent experience. It would have been excellent if I didn’t have to fight argue about the military retired bonus, that they did not want to provide. This is the second It would have been excellent if I didn’t have to fight argue about the military retired bonus, that they did not want to provide. This is the second Honda dealer that tried to screw me out of the Honda bonus, Fort Worth Honda did screw me out of one of the bonuses. Beyond that Christian was awesome salesman, & provided me with superior service, he answered all my question prior during & after the sale, as well as get me out with minimal time dealing with sales managers. Hassan in finance was also awesome. In answering all my questions before & after resale. Only 1 thing I did not like was that the sales # were not listed on 1 page on the iPad. I would have like to have the paper copy with those # listed & totaled. My fault for not asking. I did tell him that afterwards. More

by bracelee Verified Customer Verified Customer

Report | Print

The people over there are very friendly and helpful. Specially my friend Donavan, hes awesome. Environment was very positive and the salesmen were awesome at their job and the do what there best at doin Specially my friend Donavan, hes awesome. Environment was very positive and the salesmen were awesome at their job and the do what there best at doing! Wish we had more guys like Donavan everywhere! More

by sameer grgx Verified Customer Verified Customer

Report | Print

Incredibly easy buying process! Kevin knew every answer to any question we had. Finance gave us a deal we couldn’t resist. Kevin knew every answer to any question we had. Finance gave us a deal we couldn’t resist. More

by marcyntx Verified Customer Verified Customer

Report | Print

Tim and Hussan are the best! !! this is my second car from your dealership and the experience from start to finish is excellent!!!!! Very Happy, will be back in the future for our !! this is my second car from your dealership and the experience from start to finish is excellent!!!!! Very Happy, will be back in the future for our next vehicles More

by michelle.e Verified Customer Verified Customer

Report | Print

Friendly staff. Didn't pressure me to get something I couldn't afford and understanding of my situation with my husband's work schedule. Didn't pressure me to get something I couldn't afford and understanding of my situation with my husband's work schedule. More

by perduehj Verified Customer Verified Customer

Report | Print

We went through Curtis and he was absolutely amazing. Steven and Andy were also amazing and worked with us on getting our new vehicle. Steven and Andy were also amazing and worked with us on getting our new vehicle. More

by jhornak2017 Verified Customer Verified Customer

Report | Print

Norm Reeves was the best decision I've made when it was time for me to buy a new car. I was presented with options and both Hassan and Daniela helped me out tremendously in my decisions. time for me to buy a new car. I was presented with options and both Hassan and Daniela helped me out tremendously in my decisions. More

by Aran Verified Customer Verified Customer

Report | Print

Yall gave an amazing service dept and customer service! I dont think I saw a single worker who didn't want to be there, which is unusual because usually at car dealerships you see someone miserable because I dont think I saw a single worker who didn't want to be there, which is unusual because usually at car dealerships you see someone miserable because they have to be at work. You can tell they treat their employees well. I think I even saw the workers picking up their lunches at the cafeteria not sure if they were complementary but I sure hope so they are great staff. More

by Keebs Verified Customer Verified Customer

Report | Print

The buying experience was really smooth. Vinnie and Eric were both very helpful. The detailing work was the worst part of the buying experience. The tires weren’t filled (despite the low pre Vinnie and Eric were both very helpful. The detailing work was the worst part of the buying experience. The tires weren’t filled (despite the low pressure light being on) and there were scuffs inside the vehicle that I was able to easily get out. Lastly, there was an avocado rolling around as I drove off. In all, the buying process was great but the final experience from the detail crew was disappointing More

by chaseborden16 Verified Customer Verified Customer

Report | Print