Macon Huntsinger

I could not have asked for better service after we lost the Passport we were waiting for. But it actually turned out better for us. We didn't know how wonderful the CRV's are. Everyone was family-like not the Passport we were waiting for. But it actually turned out better for us. We didn't know how wonderful the CRV's are. Everyone was family-like not trying to pressure us into extras we don't need, or playing games with the numbers like other dealers in the area we had been talking to. We wished we lived closer so we could try out the service department. We're not happy with the local Honda dealer here in Abilene. Thank you all so much for your honesty and being so respectful to us. We will be recommending you to anyone in our path that needs a new car. God bless you, Fred, Marialou and Christine. More

by Pastor Fred Kuenzi and Family Verified Customer Verified Customer

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Great! Nice service! Fast and responsive! Clean and direct, easy to work with! Would go back again. Nice service! Fast and responsive! Clean and direct, easy to work with! Would go back again. More

by zshark043 Verified Customer Verified Customer

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Helpful and welcoming. Made the entire process easy. The process was facilitated by the helpful and welcoming approach. They have taken care of my family and me for years. Made the entire process easy. The process was facilitated by the helpful and welcoming approach. They have taken care of my family and me for years. More

by ryandholmquist Verified Customer Verified Customer

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I love Norm Reeves Honda. Macon and Joel were the best. I got the exact car I wanted. They made the prices so easy. Macon and Joel were the best. I got the exact car I wanted. They made the prices so easy. More

by sherryk.mathews Verified Customer Verified Customer

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The lack of eternal (staff) & external (with customers) communication are the biggest challenges I experienced @ Norm Reeves NRH dealership. I could have saved 2 trips after finishing my car purchase, 1/5/ communication are the biggest challenges I experienced @ Norm Reeves NRH dealership. I could have saved 2 trips after finishing my car purchase, 1/5/26. However one item wasn't in the car nor were the windows tinted as stated in purchase conversation. Thru the process, several individual employees were kind and friendly! Wiilling to put in time required to finish a deal. My hat is off zo these young men. However, due to some gray areas, mainly involving communication, I traveled back 18 miles each way two more times. My experience with the service department mgr, on 1/13/26, my 4th trip to the dealership, was less than satisfactory. I was given an apt. I arrived few minutes b4 1030am apt time. A kind conceige greeted me. Then I waited 7-8 minutes fir a service rep. The nice young man didn't have adequate knowledge of my car's situation. (Ask me why I was there?) The servive mgr didn't enable his employees with proper knowledge regarding my HRV/car's needs in this apt. He was in a meeting. His asst mgr was very kind but his hands were tied. This young man texted his boss. The problem was the price I was quoted included all windows. Tech thought HRVs only got 2 windows tinted. I wanted clarity. Due to this situation I was delayed over 2 hrs. I had to cancel another afternoon Dr. apt. I'm choosing not to provide some names here out of respect. However, I will provide those by ph if you reach out. I was told by the kind parts mgr, he would share my situation with James, the GM. J would call me." In summary, I could not sign off on something less than what was agreed upon regarding my car's service. It was only 1/2 of what we'd discussed. Staff was not informed properly. In my opinion the service mgr was at fault. He was not real nice during our conversation. Stated, "I should have gone with our agreement and just signed the paperwork." This was disappointing and frustrating! The service mgr had little empathy, seemed unkind and then stated, "his guys can't know what each vehicle requires in which windows were to be tinted." It was not a pleasant experience. I felt somewhat belittled by this employee who represented NR dealership in an unprofessional way. Despite some individuals' kindness, including my 2 salesmen, Brian in the parts dept and Jeremiah in upgrade dept, (on 1/13/26), I dont feel I can honestly recommend this dealership, especially for those servicing one's vehicle. I'd appreciate a call from upper mgmt. Id be glad to provide more info & additional names. Thank you for listening. 👍 More

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Good quality staff very knowledgeable, very well trained and showed me everything I needed to see and showed me everything I needed to see More

by golfsup.12 Verified Customer Verified Customer

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Was one of the best experiences I've had dealing with a dealership I enjoyed it dealership I enjoyed it More

by ccm1961 Verified Customer Verified Customer

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Jeremiah was amazing, great team over there. Yvette was the absolute worst and made me wait over an hour; luckily it was transferred to someone else show was able to help me out. Yvette was the absolute worst and made me wait over an hour; luckily it was transferred to someone else show was able to help me out. More

by Nickles Verified Customer Verified Customer

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Everyone it’s Very friendly and professional, every question was answered! Thank you Norms Honda question was answered! Thank you Norms Honda More

by lirianys.marcano Verified Customer Verified Customer

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The service department is where they are lacking. I've had my truck in there several times since I purchased it new in August. I still have issues with it. I definitely feel like I've worn out my wel I've had my truck in there several times since I purchased it new in August. I still have issues with it. I definitely feel like I've worn out my welcome. Everyone has been businesslike and polite. Attention to detail is definitely not there though. Two of the managers have stood out above all the others. I was excited to buy another brand new Honda but I amdefinitely disappointed with this Honda experience. More

by bfnoctober Verified Customer Verified Customer

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