Jason Edmonds

Recently I went in for an oil change & was impressed from the beginning with Tyler in service. He was UPFRONT in telling me about my car & what was recommended. He also checked for any recalls. He was inform the beginning with Tyler in service. He was UPFRONT in telling me about my car & what was recommended. He also checked for any recalls. He was informative, friendly and working with him felt like my big brother was taking care of me. He walked me to the cafe and got me a coffee and made sure I was comfortable. I NEVER felt pressured to buy more in service for my vehicle. While waiting for my car to be finished I received a text from their VIP vehicle upgrade team asking if I was interested in exploring my options while I wait. I was waiting anyway so it gave me something to do. This entire team was wonderful. At one point, I was talking to the GSM & didn’t realize it because he wasn’t rude, arrogant and he treated everyone with respect and the vibe of that entire team was good as if they were family. No one acted like they were above anyone. I don’t remember everyone’s name but I think I worked with a Jason, Arthur & a gentleman whose name starts with an H. I literally felt like I was amongst family, as if I was just hanging out with my brothers while I was waiting for my car to be ready. They never pressured me and asked very insightful questions. They actively and supportively listened to me and asked me what would the deal need to look like for it to work for me. I was impressed because no one, no matter which department I worked with was pressuring me to do anything. And yet no matter what I chose to do, they were ALL still willing to spend time with me to provide me with knowledge to benefit me. No one acted like working with me would be a waste of time, if they spent all this time with me and if I didn’t upgrade my vehicle that it would have been a waste of time working with me. This is the only dealership I have ALWAYS gotten a sense of respect, appreciation, integrity and FAMILY vs. going somewhere else and being automatically on the defense because other dealerships just pressured me into things, didn’t care if they were ripping me off, didn’t listen to me and what I wanted, didn’t care about me, they just wanted to make a sale. Norm Reeves is impressive because there it’s more than just a wonderful experience, they actively live out there mission and keep you well informed the entire time you are there. I don’t know how they manage all the things at once but NOT ONCE did I ever hear an employee talking bad about another employee. They hire GOOD QUALITY PEOPLE. They also gave me a deal that was so great I couldn’t refuse and they were willing to continue to do whatever it was going to take to make me an offer I couldn’t refuse. The finance family was just as amazing. I worked with Steven & Connor I think it was. Connor was only in his 2nd week on the job and working with him made me feel like he had decades of expertise. He was wonderful & didn’t pressure me & thanks to him being so great, he helped me figure out that I could afford to get the warranty for the car I got and have small payments. Steven, I had seen the night before remembered me AND my name, like they do at Starbucks and he made sure to say hello while walking by when I was working with Connor. He could have kept walking by, but he chose to be intentional. Arthur helped with getting me in a new vehicle and was friendly & respected my stance on wanting to be heard as he too appreciated my values. At the end of the process he continued to check in to make sure everything was okay and I was happy. H did the same. The last time I was at this dealership there was a guy in finance named Eric and he moved so he wasn’t there anymore, but this is important to note because no matter if the same people work there or not I have had the BEST IN CLASS experience. This tells you everything you need to know because this means that the management knows how to treat people and run a dealership and because of that simple principle of being kind, respectful and honoring family values they are successful. Thank you More

by BrandeeV99 Verified Customer Verified Customer

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I could not have asked for better service after we lost the Passport we were waiting for. But it actually turned out better for us. We didn't know how wonderful the CRV's are. Everyone was family-like not the Passport we were waiting for. But it actually turned out better for us. We didn't know how wonderful the CRV's are. Everyone was family-like not trying to pressure us into extras we don't need, or playing games with the numbers like other dealers in the area we had been talking to. We wished we lived closer so we could try out the service department. We're not happy with the local Honda dealer here in Abilene. Thank you all so much for your honesty and being so respectful to us. We will be recommending you to anyone in our path that needs a new car. God bless you, Fred, Marialou and Christine. More

by Pastor Fred Kuenzi and Family Verified Customer Verified Customer

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The service department is where they are lacking. I've had my truck in there several times since I purchased it new in August. I still have issues with it. I definitely feel like I've worn out my wel I've had my truck in there several times since I purchased it new in August. I still have issues with it. I definitely feel like I've worn out my welcome. Everyone has been businesslike and polite. Attention to detail is definitely not there though. Two of the managers have stood out above all the others. I was excited to buy another brand new Honda but I amdefinitely disappointed with this Honda experience. More

by bfnoctober Verified Customer Verified Customer

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Jason was a pleasure to work with. He made the process simple and straightforward. Daniela was great as well and was thorough in explaining the warranties/plans. Highly highly recom He made the process simple and straightforward. Daniela was great as well and was thorough in explaining the warranties/plans. Highly highly recommend. More

by Jsnann Verified Customer Verified Customer

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Great job all the way around! Very happy with the new Passport. Thank you Jason Edmonds! Very happy with the new Passport. Thank you Jason Edmonds! More

by llewyn76 Verified Customer Verified Customer

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Jason was super helpful as well as the rest of the staff at norm reeves. He was very nice and explained all my options in vivid detail. Stephen in finance was very helpful too and got me in and out very qui at norm reeves. He was very nice and explained all my options in vivid detail. Stephen in finance was very helpful too and got me in and out very quickly More

by Tyler Owens Verified Customer Verified Customer

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Excellent salesman. We were shown the vehicles we were interested. The entire process was easy and not stressful. We were shown the vehicles we were interested. The entire process was easy and not stressful. More

by mike.janeway Verified Customer Verified Customer

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Jason was incredible throughout the process. He communicated very well and got me the best value compared to the competition. Would highly recommend both Jason and norm reeves to anyone in need He communicated very well and got me the best value compared to the competition. Would highly recommend both Jason and norm reeves to anyone in need of a great vehicle. More

by justinh1843 Verified Customer Verified Customer

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My 80-year-old mom just bought a Honda Civic LX from Norm Reeves, and she's tickled pink. Norm Reeves gave us the best deal (thanks to our sales rep Jason Edmonds) out of 7 Texas dealerships and 1 Oklahoma d Reeves, and she's tickled pink. Norm Reeves gave us the best deal (thanks to our sales rep Jason Edmonds) out of 7 Texas dealerships and 1 Oklahoma dealership. Jason Edmonds was very persistent in trying to get us the best deal--he's a nice balance of being a hungry go-getter, but not pushy. Mom also gives 2 thumbs up about her experience at the dealership itself. We highly recommend Norm Reeves and Jason Edmonds. More

by sang45dang Verified Customer Verified Customer

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Excellent work Great job Excellent personality My experwas a excellent and very happy with car experwas a excellent and very happy with car More

by chefflores3167 Verified Customer Verified Customer

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