Heather Everson

I had an amazing experience with the team at Acura Columbus. I’m very happy and love my new car. Columbus. I’m very happy and love my new car. More

Helpful 0

Report | Print

Excellent purchase experience at Acura of Columbus! Staff was friendly and easy to work with. Sales and finance people were helpful and low pressure. Due to shortages, it was a 3 month wait between put Staff was friendly and easy to work with. Sales and finance people were helpful and low pressure. Due to shortages, it was a 3 month wait between putting down my deposit and taking delivery, but the car is wonderful and exactly what I wanted. During the wait, they unexpectedly shipped me a tin of chocolate chip cookies! More

Helpful 0

Report | Print

I reach out with an inquiry on a 2017 Honda Accord Touring V6, and a sales agent reached out to me by the name of Brett Masters (3:29pm). We spoke about me coming to view the vehicle, and due to my w Touring V6, and a sales agent reached out to me by the name of Brett Masters (3:29pm). We spoke about me coming to view the vehicle, and due to my work schedule it was arranged I come in the next day early morning by 8:45am, and stated he gets in the office around 8:35am so he will have the car ready. I arrive next morning around 9:15am, late but arrived, to walk in and be told by him that the care was shipped off to auction at 600p yesterday!!! AT THIS POINT IM IMMEDIATELY SEEING RED!!! I literally drove from Pickerington OH, to Dublin OH, which is about a 25-30 min drive, without any call or email stating it was not there!!! if the dealership closes at 7pm, than I should have received call that night prior, or being due diligent, knowing a customer is coming to view a car, the key should've been pulled from inventory, so that it was already on hold! then after I left(I stormed out pissed), he calls and leaves a voicemail, saying we have a 2018 accord sport that we can work with you on pricing low miles, mind you is a 4 cylinder! WHY WOULD I WANT A 4 CYLINDER WHEN I INQ ON A V6! that made me more made! needless to say, xxxx more customer service, I will not ever inquire on a vehicle from this dealership AGAIN!! More

Helpful 0

Report | Print

Love Acura Columbus I love Acura Columbus because they treat me like a family member. I started with the TL, then bought a TLX and now, I have a 2019 RDX. Steve Ault is I love Acura Columbus because they treat me like a family member. I started with the TL, then bought a TLX and now, I have a 2019 RDX. Steve Ault is always friendly and knowledgeable, making car shopping enjoyable. I was recently in for a service issue. Larry Jones was very impressive and efficient. He called me to get a through history of my vehicle problem (I used night drop). My vehicle was diagnosed and fixed quickly. I am very happy with my Acura family! More

Helpful 0

Report | Print

Another Great experience I have been bringing my cars to Acura Columbus for service for years, first an NSX, then a Honda CR-V. They have treated me so well over the years tha I have been bringing my cars to Acura Columbus for service for years, first an NSX, then a Honda CR-V. They have treated me so well over the years that when it came time to get a new car, they were the obvious first choice for me. Steve Ault did a great job explaining the features and pros and cons of every model I considered and made the buying process seamless. Acura Columbus was a customer of mine for years before I sold my business earlier this year, and I have had nothing but great experiences in every interaction I have had over the years. I consider many on the staff to be friends. Thanks again for exceeding my expectations More

Helpful 0

Report | Print

Great Buying Experience Bought a MDX in 2010 at Acura Columbus and kept it until 2019. Great car so I bought another 2019 MDX. The Service Department, managed by Larry Jones Bought a MDX in 2010 at Acura Columbus and kept it until 2019. Great car so I bought another 2019 MDX. The Service Department, managed by Larry Jones, has been wonderful to work with over the years. Everyone I have worked with is extremely courteous and respectful ..... including Heather Everson, Adam Hannah, Dave MacDonald, Steve Ault and many others. I highly recommend Acura Columbus. Melissa G More

Helpful 0

Report | Print

Great customer service The whole team went out of their way to make sure I am happy with my new purchase. Highly recommended! They took very good care of me. The whole team went out of their way to make sure I am happy with my new purchase. Highly recommended! They took very good care of me. More

Helpful 0

Report | Print

Great Experience! We had a great experience purchasing our car right from the moment we stepped into the showroom. The sales person was very friendly and answered all o We had a great experience purchasing our car right from the moment we stepped into the showroom. The sales person was very friendly and answered all our questions to our satisfaction. The Finance Manager and the Service Department Associates are very friendly. More

by SS2K Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent Service I discovered that my 1998 Acura CL 3.0 had a Safety Recall for the Ignition System, so I contacted this Dealer to have the recall addressed, and my Se I discovered that my 1998 Acura CL 3.0 had a Safety Recall for the Ignition System, so I contacted this Dealer to have the recall addressed, and my Service Advisor quickly determined that my car needed to be repaired. She made arrangements to have the car picked up, and returned to me HASSLE FREE! Her communication was excellent. I was very impressed with the level of service that I received. More

by Russell_Johnston2 Verified Customer Verified Customer

Helpful 1

Report | Print

Excellent service departmen The service advisors and entire department is extremely helpful with describing the suggested repairs and/or service recommend. The service advisors a The service advisors and entire department is extremely helpful with describing the suggested repairs and/or service recommend. The service advisors are always very pleasant and professional. More

by LSLICKER Verified Customer Verified Customer

Helpful 0

Report | Print