Heather Schmitt
Heather Schmitt at Legend Porsche Audi VW
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Heather Schmitt | Page 4

Service Advisor

Legend Porsche Audi VW

158 Merrick Rd.
Amityville, NY 11701

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5.0
125 Reviews
5.0

125 Reviews

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125 Reviews of Heather Schmitt

March 07, 2024

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Employee Rating

Everyone I engaged with from making an appt to the service team were very professional, pleasant, and extremely helpful. Always a pleasure bringing my Atlas in to be serviced. More

by JRP278
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kendall Lowinger, Jack

Mar 07, 2024

Legend Porsche Audi VW responded

Hi Mrs. Przedwiecki, thank you for your kind words! We're delighted to hear that our service team always provides you with an amazing service experience. We greatly appreciate your feedback and continued support. Thank you for choosing Legend Volkswagen and we look forward to welcoming you back again for all of your service needs! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

March 06, 2024

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Professional, thorough and courteous as always. Heather and Jack were great. I will continue to be a customer More

by JACKYC53
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 06, 2024

Legend Porsche Audi VW responded

Hi Jack, thank you for your wonderful review! We're pleased to know our team always provides you with a professional and pleasant experience. Thank you for your continued support and we look forward to welcoming you back for all of your service needs. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 29, 2024

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The legend dealership group is been terrific in a service department. I actually go out of my way because I do not like the service department of the dealership. I purchased my car from I have a Volkswagen a More

by DEROSAJ1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cathy Hagan , David Zelen, Jask S

Mar 01, 2024

Legend Porsche Audi VW responded

Hi Mr. Derosa, thank you for your great review! We're happy to know that our service department is your go-to choice! We appreciate the support and thank you for choosing Legend Auto Group to service with. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 16, 2024

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Most excellent people who are very considerate and always do business the right way!!! Would totally recommend!!!! More

by IMPELL7
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cathy Hagan , Scott Ladd, David Zelen

Feb 16, 2024

Legend Porsche Audi VW responded

Hello Tony, thank you for your kind words! We are happy to know our team always provided you with an amazing experience. We appreciate the recommendation and thank you for taking the time to leave us a great review. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 16, 2024

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The service representative was polite and aware of the nature and cope of the schedueled service. The service representative kept me informed as the scheduled work progressed, Again, what a pleasure not More

by mandmcraven
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 16, 2024

Legend Porsche Audi VW responded

Hello Mr. Craven, thank you for your wonderful feedback! We're pleased to see that our team kept you up to date about the status of your vehicle and that you are impressed with the overall experience. Thank you for choosing Legend VW to service with and we look forward to welcoming you back for any future service visits. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 13, 2024

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Heather and Team were great to work with…professional and pleasant! Kept me up to date throughout the service process and were very responsive. More

by bt156630
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2024

Legend Porsche Audi VW responded

Hello, thank you for your wonderful review! We're delighted to hear that our team displayed great professionalism and communicated effectively during your service visit. We'll be sure to pass the kind words about their work along to all of them. Thank you for choosing Legend VW to service with and for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 08, 2024

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Everything is always first class. Heather always takes the time to explain all work and costs More

by CATDOUG
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Recommend Dealer
Yes
Feb 08, 2024

Legend Porsche Audi VW responded

Hi Doug & Catherine, thank you for your amazing review! We're delighted to know that you always have an amazing experience with servicing with us. Heather is a valued member of our service team and we'll be sure to pass the kind words along. Thank you for taking the time to leave us a great rating, we really appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 06, 2024

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Worst experience of my life from the time I walked in to lease the car and buy it out. A huge review will follow. More

by kathrynhopp16
Sales Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ivy Feinsilver , Scott Ladd

Feb 08, 2024

Legend Porsche Audi VW responded

Hello Kathryn, we are sorry to hear that you did not have a good experience with our dealership. Your feedback is important to us and we would appreciate the opportunity to address any concerns you had during your recent sales experience. If you are willing, please email us at customercare@legendautogroup.com with the best time to contact you. It is important for us to know when we fell short of your expectations and we look forward to making things right. Our customer's satisfaction and trust are incredibly important to us. Have a great week & drive safe. Rep: Legend VW

February 05, 2024

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Heather Schmitt over in the service dept is wonderful. Had a 9 am service apt, car was taken in immediately. Ended up buying out our lease during the hour and a 1/2 wait with Brian Siegel. Drove down to A More

by jacmar317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Siegel, Ivy Feinsilver

Feb 05, 2024

Legend Porsche Audi VW responded

Hi Jaclyn, thank you again for your amazing review and continued loyalty! We're pleased to hear that your service, sales, and finance experience all went incredibly well. Our team works hard to make the whole process smooth and easy and we appreciate the compliments about their work. We will be sure to pass all of your kind words along. Thank you for over 18 years and we look forward to more great visits! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 25, 2024

Dealership Rating
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The review is not based on the service center. This review is based on the owner of the dealership. We have had one of the worst experiences with one vehicle that was leased from the dealership. T More

by favuzzi0809
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jan 26, 2024

Legend Porsche Audi VW responded

Hello Mr. & Mrs. Favuzzi, thank you for sharing your concerns with us and we genuinely apologize for the challenges you have faced during your experience. Our customer’s satisfaction and comfort is of high importance, and we regret that you have not received the level of communication and support that you rightly deserve. Your feedback is crucial to improving our process and we are sincerely sorry that we lost your trust in us. This lack of communication does not align with our values as a business and we’re working internally to see what went wrong here. If you are willing, you can contact us directly at customercare@legendautogroup.com with the best time to reach you at. Our service manager expressed that you are in the process of a buyback with Volkswagen, but regardless we would appreciate the opportunity to extend our apologies. Have a good weekend & drive safe. Rep: Legend VW

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