IL Park

On May 31st, my wife and I made the 2. 5-hour drive to Palm Chevy with excitement, having found what seemed to be the vehicle we were interested in. Prior to arriving, we confirmed the car 5-hour drive to Palm Chevy with excitement, having found what seemed to be the vehicle we were interested in. Prior to arriving, we confirmed the car was available and were told IL Park would be our point of contact. Upon arrival, we were met with a less-than-welcoming attitude from Mr. Park. His demeanor was dry, unengaged, and gave no indication of genuine interest in helping us. After a brief test drive, we were handed off to another sales representative who was clearly inexperienced and struggled to navigate the negotiation process. We made an offer that was well within reason and explained our budget, but after the salesperson spoke with his manager, we were told flatly there was no deal to be made—without any attempt at compromise, creative solutions and disregard to the 5 hour drive time. Having worked as a Collision Director for a major auto group for many years, I am fully aware of how successful dealerships operate and how important the customer experience is. This dealership, unfortunately, fell far short. There was a complete lack of professionalism, no effort at negotiation, and zero customer care. After another 2.5-hour drive home, we were left not only without a vehicle but also deeply disappointed disheartened on how we were treated. I expect a generic response asking me to call the dealership. If there’s any interest in making this right, it is the responsibility of the dealership to reach out to the customer—not the other way around. Based on this experience, I cannot recommend this location to anyone looking for quality service or a respectful buying process. More

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Outstanding dealership Ms King wonderful sales agent. Best experience purchasing a new vehicle. Will be back ???? Best experience purchasing a new vehicle. Will be back ???? More

by waterdog574 Verified Customer Verified Customer

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Excellent and straight forward No hustle no gimmicks no games anyone doing business with them will find they are one off or maybe the fastest Chevy dealerships in Florida. Lindsay King outstand sales age games anyone doing business with them will find they are one off or maybe the fastest Chevy dealerships in Florida. Lindsay King outstand sales agent...it was one of the few times I enjoyed buying a new car R Bell Homosassa Fl More

by waterdog574 Verified Customer Verified Customer

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We would have given 10 stars if our loan rate was 0% like our last vehicle purchase. IL Park and Aaron Jersey worked hard at satisfying all our requests. They were very professional and knowledgeable regardi our last vehicle purchase. IL Park and Aaron Jersey worked hard at satisfying all our requests. They were very professional and knowledgeable regarding the vehicle we purchased… More

by SCB318 Verified Customer Verified Customer

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David was excellent and patient. He explained everything with patients and professionalism. I had a wonderful experience with him and the others. Thank you all for your kindness. Go He explained everything with patients and professionalism. I had a wonderful experience with him and the others. Thank you all for your kindness. God bless you all. More

by daviss Verified Customer Verified Customer

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We just purchased our 2nd Equinox 5 years after purchasing our first Equinox from Palm. The process was one of the quickest(3 1/2 hours) from start to finish. The only BUT was having to wait an hou purchasing our first Equinox from Palm. The process was one of the quickest(3 1/2 hours) from start to finish. The only BUT was having to wait an hour to do the financing. The gentleman apologized several times as we were 3rd in line and he was the only one at the end of the day. We HATE the process of purchasing a new car so this was a much better experience. Of course we were paying cash for the difference and with less than 50,000 miles on our trade in we didn’t care if we traded or not! We decided to trade because we could afford to pay the difference and did not want to get caught up in future tariffs. More

by ZOEANNSCOTT Verified Customer Verified Customer

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All the staff at Palm have aways been professional and friendly. I recommend them very highly. friendly. I recommend them very highly. More

by LDAVIDSON2 Verified Customer Verified Customer

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The dealership was neat and clean. They were professional and polite. Jared was very patient answering all our questions and making sure we got the car that was the best fit for us. We They were professional and polite. Jared was very patient answering all our questions and making sure we got the car that was the best fit for us. We are thrilled with our new car! The entire team from Jared, to IL, to Sven, made us feel right at home. Sven even made us smile while he walked us through the finance process which might be a first in for me! I'm happy to get my 5th Chevrolet at Palm. More

by carriefrn Verified Customer Verified Customer

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They did everything to make sure when I walked in I left in my new SUV!! Very pleasant and knowledgeable in my new SUV!! Very pleasant and knowledgeable More

by flowerskamariya Verified Customer Verified Customer

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Palm Chevrolet is a professional ar dealer ship. They are On time, efficient.and they have qualified mechanics.Pleasant experience when dealing with Palm Chevrolet They are On time, efficient.and they have qualified mechanics.Pleasant experience when dealing with Palm Chevrolet More

by CPINT Verified Customer Verified Customer

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