Ian Maher
Ian Maher at Otto Cadillac

Ian Maher

General Sales Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
487 Reviews

Dealership Experience

12 yrs, 7 mos

Industry Experience

12 yrs, 7 mos

4.9

487 Reviews

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487 Reviews of Ian Maher

November 04, 2025

Dealership Rating
Employee Rating

I found the Otto dealership very professional and accommodating. The whole process went very smoothly. I would highly recommend this dealership. More

by cindi803
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon, Ryan Bussinger

November 01, 2025

Dealership Rating
Employee Rating

An excellent experience from start to finish. Everyone was pleasant, professional, knowledgeable and efficient. Completely hassle free. Thank you for making it so easy. Pretty rare in the auto in More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2025

Otto Cadillac responded

Hi Tim, it's fantastic to hear you had such a smooth and enjoyable experience with our team at Otto Cadillac. We truly appreciate your kind words and look forward to serving you in the future!

October 31, 2025

Dealership Rating
Employee Rating

Not reviewing Aleks Gentle because I don’t know who he is. The person who sat with us in the car was great! Anthony maybe? More

by traudt4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese, Anthony Betor

Oct 31, 2025

Otto Cadillac responded

Thank you for your feedback! We’re glad you had a great experience with our team, whether it was Anthony or someone else. We’ll pass along your kind words. Thank you for choosing Otto Cadillac!

October 17, 2025

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Employee Rating

The team at Otto were great and we appreciated their customer service and follow-up More

by michellejumper518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2025

Otto Cadillac responded

We appreciate the stellar review here at Otto Cadillac!

October 16, 2025

Dealership Rating
Employee Rating

Great atmosphere from the receptionist to the garage. Listened to all my concerns and worked with me to put me in a safe reliable car. Had an issue next day and they sent a tech to my home and fixed the More

by nodell630
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2025

Otto Cadillac responded

We're so glad to hear you had a seamless experience from start to finish! Thank you for choosing Otto Cadillac and recommending us!

October 12, 2025

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Employee Rating

Great Service from everyone. No concerns . great great . will keep doing busness with this deaier More

by rmccaff1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Zukowski, Ryan Bussinger

Oct 14, 2025

Otto Cadillac responded

Thank you so much for your kind words! We appreciate your business here at Otto Cadillac.

October 11, 2025

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Employee Rating

everyone was very nice. I should be back in a couple of years. thank you. More

by gholodue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Bussinger, Aleks Gentile

Oct 14, 2025

Otto Cadillac responded

Your feedback means a lot to us! Thanks for choosing Otto Cadillac. See you next time!

October 09, 2025

Dealership Rating
Employee Rating

Mike and the team were incredibly helpful and flexible. When the car needed a repair before pickup, they delivered a loaner to my house for me to use in the meantime. More

by neilspickus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese, Ryan Bussinger

Oct 09, 2025

Otto Cadillac responded

Hi Neil, we are so thankful for your business! Thank you for highlighting Mike and our team in your review. We are glad we could help out at every turn. See you next time at Otto Cadillac!

October 07, 2025

Dealership Rating
Employee Rating

Best of the best! !! From sales to service Otto Cadillac is the best! Steve in sales and Bill in service have taken care of me for years!!! More

by ed65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon, Bill McLean

Oct 08, 2025

Otto Cadillac responded

Hearing you've had years of excellent service from our team means the world to us! We truly appreciate your kind words, and we look forward to seeing you again down the road. Have a great day! The Otto Cadillac Team

September 30, 2025

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Employee Rating

As a 5 time vehicle purchaser I would like to see the sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised More

by vince34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Declan Cohen, Bill McLean

Oct 01, 2025

Otto Cadillac responded

Vince, we appreciate your loyalty and are disappointed to hear that you haven't felt recognized or appreciated during your visits. Thank you for speaking with me earlier. We hope we have demonstrated our gratitude for having you as a customer. If there is anything else we can do to assist you, please don't hesitate to reach out. Meghan Serrell - General Manager - 518-869-5000

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