JD Brooks

JD and his team are great! Kelsay in the service department always greats me with a smile...and I can't say enough good things about them and the service is always top notch. Kelsay in the service department always greats me with a smile...and I can't say enough good things about them and the service is always top notch. More

by CHERYL.WILSON Verified Customer Verified Customer

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I have been doing my services on all my vehicles with JD for over 10 years now and will stay with him as long as he is there. for over 10 years now and will stay with him as long as he is there. More

by HiLineBldr Verified Customer Verified Customer

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Love all the guys, great people and always take care of me. Bought here for years and will keep coming back. me. Bought here for years and will keep coming back. More

by FERMARTINEZC10 Verified Customer Verified Customer

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As always, when I take my Maverick in for service I am meet with a smile and JD always remembers my name! Kelsey was awesome, she took the time to ask about my truck. We talked about service needed and wh meet with a smile and JD always remembers my name! Kelsey was awesome, she took the time to ask about my truck. We talked about service needed and what would be done. I appreciated the video from the service department of the work being performed and why my air filter was being replaced. When Austin brought my truck around, he had a smile and thanked me as well. Great people, and great service! More

by CHERYL.WILSON Verified Customer Verified Customer

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Great service as always. I certainly appreciate the loaner vehicle. I live an hour away from the dealership and it makes it easier to get back-and-forth to work and to keep g I certainly appreciate the loaner vehicle. I live an hour away from the dealership and it makes it easier to get back-and-forth to work and to keep going while my vehicle is in the shop. The only thing I can say that I did not appreciate was having to pay a deductible again for much of the same work that was done about a year ago. Transmission work should not come again after around 10,000 miles. It should’ve been warrantied. That’s my only complaint. Everything else was great. More

by Bobbysumner2 Verified Customer Verified Customer

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Excelente servicio. Muy amables y me brindaron shuttle para llevarme a mi casa y no tener que esperar ahí. Gracias por el gran servicio. Muy amables y me brindaron shuttle para llevarme a mi casa y no tener que esperar ahí. Gracias por el gran servicio. More

by YBANAGUERRERO Verified Customer Verified Customer

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They got me in immediately and found that I had a rock between the dust cover and the brake rotor on the rear of my expedition. They remove the rock and did not charge me for the service which I couldn’t between the dust cover and the brake rotor on the rear of my expedition. They remove the rock and did not charge me for the service which I couldn’t believe they did. More

by GARYM243 Verified Customer Verified Customer

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Little to no communication, had to reach out on my own to hear about my car. They charged for rentals and wouldn’t take a half a day so I paid full price when I turned it in, in the morning. The service was hear about my car. They charged for rentals and wouldn’t take a half a day so I paid full price when I turned it in, in the morning. The service was overpriced and slow. More

by joshsebilla Verified Customer Verified Customer

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I purchased a used Mustang Mach E from this dealership with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I original with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I originally brought the vehicle in because: -The rubber trim on the roof was cracking -The liftgate had a sticker indicating a kick to open feature, but the feature did not work -The front camera kept faulting and disabling BlueCruise, cruise control, and lane keep assist They replaced the cracked roof rubber, which I appreciate. However, during that repair they did not install the rubber bumpers inside the door jamb correctly and put the trim over the rubber, pinching it. I had to bring the vehicle back again for them to correct their own mistake. The camera issue is still not resolved. I brought the car back this week, and although they could see the fault codes in the system from 10/17 to 11/22, they told me they could not fix or replace anything because they could not duplicate the issue in that moment. The problem continues to happen, but there was no guidance on any next steps and no plan to diagnose it further. I was also told that the kick to open liftgate feature is not actually installed on my vehicle even though the sticker explaining how to use it is installed from the factory. I was informed that my car was built during a parts shortage and Ford used whatever stickers they had on hand. This is the third vehicle they have seen with this same issue, but there was no solution offered. When I first picked up the vehicle on 10/17, I arrived close to closing time, but the advisor should still have completed a proper walkthrough. The incorrect trim installation should have been noticed before the vehicle was released to me. During my most recent visit, the advisor was dismissive and did not give me the opportunity to fully explain that the camera faults are still happening. I did not feel heard, and I did not feel like anyone was interested in helping me find a path toward a solution. I really wanted a positive experience, but repeated visits, unresolved issues, and poor communication have made this frustrating. I hope the dealership takes this feedback seriously and works to improve both their attention to detail and their customer service. More

by RAMI.GARZA Verified Customer Verified Customer

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Whether I,m trading or buying, they have always worked with me to create a deal that I can live with. The service department is very accommodating and works with me to get my car in and get service and r with me to create a deal that I can live with. The service department is very accommodating and works with me to get my car in and get service and repairs done in a timely manner. More

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