JEAN LECLAIRE

I had an amazing experience at this dealership Walter and IRA made the experience so easy and straightforward by far the best experience I’ve had in any dealership ever! and IRA made the experience so easy and straightforward by far the best experience I’ve had in any dealership ever! More

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Never fully trust a 5-star review, or a 1-star review. The 2-4 stars are where it's at, because even most good places have some flaws, and most bad places have some good. This is a bad place with the slig The 2-4 stars are where it's at, because even most good places have some flaws, and most bad places have some good. This is a bad place with the slightest good. The good: Excellent selection of vehicles. That's it, and they get an additional star for that. The bad: Everything else. - I bought a 2023 Jeep Wrangler Unlimited in Summer 2024, got it in manual transmission which is rare to find, they said they get maybe 6 of them a year, and there's 6 in the lot. The tires need to be pumped up (pressure was in the teens) and the battery had to be jumped to test drive. Stepping on the brakes sent clouds of dust into the streets. Other than that, it drove great. - They wanted to sell it for the same price as a brand-new 2024 Wrangler. They said "we can sell this anytime we want". I said, "you told me you get maybe 6 manual transmission Wranglers a year, there are 6 in your lot and 2024s are already filling your lot". The salesman laughed because I caught him in a trap. He went to "talk to his manager" and they agreed to a lower price only if I would finance when I wanted to purchase in cash. He said I can pay it off right away with financing. When we agreed, we went to finance department and they told me I need to make a minimum of 6 monthly payments or something before I can pay off the loan. So, I got caught by a blatant lie, but whatever, it would only cost a couple hundred more. I stupidly opted to purchase a few coverage insurances which the dealership themselves don't honor. - When I come to pick up the Jeep, I call ahead of time as instructed to let them know I am coming. When we show up, this lady tells me to sit down. When I go to use the restroom she tells me "no, sit over there". I tell her " no, I'm going to use the bathroom, I'm an adult". We proceeded to wait while the dealership has a meeting where the manager repeatedly shouts "Shut the xxxx Up!" It was literally after every statement he made, it must be the dealership's slogan. I was waiting for everyone to start chanting "Shut the xxxx Up!" since it was repeated so often and so loudly. - The very next week I get an email from the dealership telling me to come buy another identical 2023 Jeep Wrangler Unlimited in manual transmissioni for $10,000 less than I paid because they're trying to clear them out. They played me and I fell for it. Good for them. - When it comes time to use the maintenance contract that I paid for, the service department honored the first oil change. At the second one they told me they no longer accept it because they only get reimbursed $80 for the service which is unacceptable for the work they put in. So why is that my fault? Who knows. I call the insurance company to cancel and they tell me I need to call the dealer to cancel since they sold it to me. I call the dealer who tells me I have to call the insurance company. I call the insurance company who tells me they can't cancel. I call the dealer again and they tell me they'll have someone call me back. No one ever called back. I called the dealer again months later to cancel and this time they told me they'll send me an email with cancellation form. Why didn't they just send that the first time? Because they know that most people won't have the time to keep following up with them and it had been 3-4 months already before I remembered to follow up. Now I've driven 4000 more miles and its months later so my refund will be less. Again, I fell for their trap. Bottom Line: Come here to look at the selection, you'll find anything you're looking for. Don't expect any customer service, and stay far, far away after you purchase. Give your business to someone else. Or better yet, find what you want and go to a different dealership to have that vehicle sent over. It will be well worth the cost of transferring than to deal with the crooked group here. More

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Very helpful staff with a lot of knowledge. Jean answered all my questions throughout the process and had an honest calm demeanor. I didn’t feel pressured and was also given a lot of opportunit Jean answered all my questions throughout the process and had an honest calm demeanor. I didn’t feel pressured and was also given a lot of opportunities to negotiate. More

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Jean and Andres went above and beyond on getting approved on this truck. I definitely recommend going and asking for them if you are looking for vehicle on this truck. I definitely recommend going and asking for them if you are looking for vehicle More

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I had a good experience. This is my 1st. time buying a vehicle from Aventura Chrysler Jeep Dodge Ram. The reason that I made this purchase is that they had a Jeep SRT that I This is my 1st. time buying a vehicle from Aventura Chrysler Jeep Dodge Ram. The reason that I made this purchase is that they had a Jeep SRT that I wanted, and the service department is easy to get to and from using public transportation. More

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Overall, my experience purchasing a 2025 Jeep Wrangler from salesman, Jean Leclaire, was great! I highly recommend using him for anyone looking for a new Jeep! Jean was straightforward and fair wi from salesman, Jean Leclaire, was great! I highly recommend using him for anyone looking for a new Jeep! Jean was straightforward and fair with me during the negotiation process, which is pretty rare in the car industry these days. He was extremely patient and answered all of my questions (in great detail) regarding the car, its features, the warranties and other benefits advertised by the manufacturer and the dealership. Jean continued to assist me during the financing process (even though it was pretty late at night) and stayed until I finished signing all of the financing documents, which was nearly 11PM. Since it was so late, I planned to come back the next day to bring the Jeep home, but had asked if Jean could make sure that the car was parked in a secure area within the dealership. To assure me that the car would be safe overnight, Jean parked it in the dealership’s garage and also blocked it in behind two other cars, which was great to hear and also clever! The next day, Jean arranged to have the car cleaned and its settings configured/reset well before I arrived, which was amazing since I had a really busy day and needed to be back in the Fort Lauderdale area as soon as possible. Due to Jean’s diligence, I was in and out of the dealership within 15 minutes or so with all of my paperwork and car keys in hand! Thanks again Jean for all of your help! More

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Jean and IRA were very and quick. Everything went smooth. I’m glad I came here to see Jean and IRA Everything went smooth. I’m glad I came here to see Jean and IRA More

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Jean and Todd were great and everything was very simple and fast. Thank you once again and fast. Thank you once again More

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Jean was amazing! He was super helpful and friendly, explained everything in detail! Awesome customer service! He was super helpful and friendly, explained everything in detail! Awesome customer service! More

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They were all amazing! So grateful for everything they did for me and my wife. So grateful for everything they did for me and my wife. More

by JonG6-9 Verified Customer Verified Customer

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