This was the second car that I have purchased @ Walter’s.
Raul Ayala was my sales associate. He was very professional & thorough in explaining all the features of my new car!
Raul Ayala was my sales associate. He was very professional & thorough in explaining all the features of my new car!
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by edavalle
Nov 03, 2023 -
Walter's Mercedes-Benz of Riverside responded
Edavalle,
We greatly appreciate you for leaving Raul this stellar review! We are honored to have had the opportunity to work with you and we are glad that Raul could provide you with 5-star service. We are pleased to know that he was very professional and thorough when explaining all of the features of your new vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know. Congratulations on your new vehicle- behalf of the entire Walter's Mecedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Muy buena atención de todos los empleados, me atendieron
en español y tambien mi servicio muy rápido.
en español y tambien mi servicio muy rápido.
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by Vanessa
Service Price Transparency
Sep 29, 2023 -
Walter's Mercedes-Benz of Riverside responded
¡Muchas gracias por dejarnos estos excelentes comentarios! Nos alegra saber que nuestro equipo le brindó un servicio de primer nivel y pudo atender sus necesidades automotrices de manera rápida y eficiente. Esperamos poder servirle nuevamente cuando llegue el momento de su próximo servicio.
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Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
It was time for me to take my car in to Walter's for
maintenance. I called JR Rodriguez. JR Rodriguez is always there to listen to my questions and concerns. My service was excellent.
maintenance. I called JR Rodriguez. JR Rodriguez is always there to listen to my questions and concerns. My service was excellent.
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by hfhuling
Sep 26, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for taking the time to leave JR this positive review! We are glad to hear that JR took great care of you and your automotive needs. We are pleased to know that he answered all of your questions and listened to the concerns you had regarding your vehicle. We hope to continue serving you and your automotive needs for many years to come.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Until today, everything was fine.
Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer
Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer service and waste of time. One of his workers, JR Rodriguez, made me feel discriminated for being a hispanic woman. I first arrived here at 9:30, Mr. JR Rodríguez told me to wait in the lobby and he would update me on what would happen to my car and how long I have to wait for it to be serviced. I waited for the car for 3 hours for JR Rodriguez to update me. He did not come to me to update me and it wasn't until 11:45 I had to look around the corner for him that he told me anything. Mr. JR saw that I looked at him in his desk on his computer alone. He had all the time to update me, while everyone else who went for service was already gone. After another 15-20 minutes I went to his desk and asked about my car. He mocked me saying, he "didn't update you because you were on my phone." I was on my phone at 11:10 for 30 minutes, I was there for 3 hours with no notice or any checkup. Since I had gotten there he had treated me as a lesser person because I was a non English speaking person. I feel completely unfairly treated and I told him that I was mad that I had to get up to tell him after 3 wasted hours of no update on my car. I had to pick up my daughter from school and it's really frustrating and infuriating that I have to take my new car to service every week because something is wrong with it, and that I get treated in such a way every week.
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by silvia75romo
Service Price Transparency
Sep 15, 2023 -
Walter's Mercedes-Benz of Riverside responded
Hi Silvia,
I’m so sorry that this is the impression that you got during your most recent visit. I’m going to check with JR and the team to see what happened here. I tried to locate your info as soon as I saw this but I could not find a matching service record. While I investigate this do you mind please giving me a call so I can learn more about what happened?
Erwin Artacho
General Manager
Walter’s Mercedes-Benz of Riverside
(951) 441-6182
Jr Rodriquez was awesome.
He gave me a lot of information about my newly purchased vehicle. Thank you so much for all your help.
He gave me a lot of information about my newly purchased vehicle. Thank you so much for all your help.
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by Mz.latisha
Service Price Transparency
Sep 05, 2023 -
Walter's Mercedes-Benz of Riverside responded
Latisha,
Thank you for for sharing the positive experience you had with us here at Walter's Mercedes-Benz of Riverside! We are happy to hear that JR was both helpful and informative. Congratulations on your new vehicle! If there is ever anything more that JR and the team may help you with, please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Had a great experience bringing my car to Walter's.
JR Rodriguez was great to work with and kept me updated every step of the way. He was very courteous and professional. Will definitely be using the
JR Rodriguez was great to work with and kept me updated every step of the way. He was very courteous and professional. Will definitely be using them in the future.
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by slkochevar
Service Price Transparency
Sep 05, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to leave us this positive review! Offering thorough and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside, and we are glad that JR provided you with nothing less. It is our pleasure to assist you in any way possible. We look forward to continue providing you and your vehicle with our best care in your visits to come!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
We drive from Palm Springs just because of great service.
Everyone at Walter's Mercedes is great! Our service guy, J.R. Rodriguez has always been great with us. Never a problem.
Everyone at Walter's Mercedes is great! Our service guy, J.R. Rodriguez has always been great with us. Never a problem.
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by Davptay
Service Price Transparency
Aug 14, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you for your excellent review! We are honored that you make the drive from Palm Springs to visit us here at Walters' Mercedes-Benz of Riverside, and we are glad that Jr consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
I appreciate their generosity and excellence work.
They know their work. They keep to time , within two hours my car is ready to go.
They know their work. They keep to time , within two hours my car is ready to go.
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by Joy Uche
Service Price Transparency
Jul 31, 2023 -
Walter's Mercedes-Benz of Riverside responded
Joy,
Thank you for your positive review! Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside, and we are glad that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Jul 31, 2023 -
Joy Uche responded
Walter Mercedes is a place to take your car to for service. They have the best price in Southern California. Well trained mechanics. Your car are delivered within two hours. JR Rodriguez is helpful man .He is good communicator. When he saw what is going on rooftop. He told he will take care of.
JR Rodriguez thank you for your help.
JR Rodriguez took great care of me.
He was very professional and is an asset to the service department. Thank you for taking care of my service needs promptly and professionally.
He was very professional and is an asset to the service department. Thank you for taking care of my service needs promptly and professionally.
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by Enrique.M.Altamirano
Service Price Transparency
Jul 24, 2023 -
Walter's Mercedes-Benz of Riverside responded
Enrique,
Thank you so much for your positive review! We are delighted that JR could provide you with quality and efficient service. He definitely is an asset to our team, and he will be honored to hear of your kind words. We hope that you continue to choose us here at Walter's Mercedes-Benz of Riverside for all of your future automotive needs!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Very happy with the car service.
Timely,high quality, well informed and consistent.JR Rodriguez proces to be an excellent advisor.
Timely,high quality, well informed and consistent.JR Rodriguez proces to be an excellent advisor.
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by Linda Mason
Service Price Transparency
Jul 24, 2023 -
Walter's Mercedes-Benz of Riverside responded
Linda,
Thank you for your 5-star rating! Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside, and we are glad that JR's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
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