Willian Morales

Cost of service constantly changed - service completion time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not ne time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not necessarily needed to complete the job correctly i.e. the check engine code was P00128 coolant thermostat, they first ordered the thermostat only then changed it to the whole thermostat housing being replaced; next I was told that I needed front brakes and new rotors, brakes were never even squeaky why would rotors need replacement? I was told that my car would be ready by 4:30pm, William called at 5:18pm saying work not completed and service technician went home at 4:00pm. Overall, I believe that I was shafted. More

by js-lvs Verified Customer Verified Customer

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Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More

by frankiebreal429 Verified Customer Verified Customer

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They were able to get my car serviced about 1-2 hours quicker than they initially quoted me. Everyone was very helpful and communicative, and I very much prefer to go to this dealership when I need servi quicker than they initially quoted me. Everyone was very helpful and communicative, and I very much prefer to go to this dealership when I need service More

by alexsedlak Verified Customer Verified Customer

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Extremely difficult to contact staff via operator which transfers to "Bella AI" which is totally ineffective and frustrating. transfers to "Bella AI" which is totally ineffective and frustrating. More

by DOCDINA23 Verified Customer Verified Customer

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Everyone was responsive. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. More

by Saundrabt Verified Customer Verified Customer

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Great customer service, love the way you make sure the clients is satisfied great work clients is satisfied great work More

by cormekiab Verified Customer Verified Customer

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After checking in in a timely manner, Willian explained that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the da that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the day, and I was given a link meant to update me on the car's progress. After more than 3 hours, I texted three separate times, but never received a response. The progress didn't change on the website link, so I eventually had to call in and speak to a different rep, who told me that the work should be completed relatively soon. After waiting for more than another hour, I was finally told that the work had been completed. When told that my car would be brought out for me, I had to wait an additional 10 minutes. I was then treated to a car that had not been washed or cleaned out whatsoever, a pretty standard dealership procedure for any customer waiting to have service done. Quite disappointed to say the least. More

by edward_miller22 Verified Customer Verified Customer

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I like the service department and hope to continue bringing my car to them in the future bringing my car to them in the future More

by bairesd Verified Customer Verified Customer

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Worst service ever. I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was fi I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was finally in. This was my third attempt to get a recall done after they gave my part away to somebody else and on that appointment, they made me wait an hour just to tell me that my part was not there. I was promised by Jeremy that it would take two hours or less to get it done and it took almost 3 hours. When I called to ask if the shuttle could pick me up the lady Helen that answered said that it might not be possible because they don’t do both ways only one. Which is ridiculous because I know they go both ways. Every time I try to talk to Pak the general manager, it seems he’s not available. They are only generous and nice when they are trying to get a sale out of you. I caught my car in 2021 and ever since I drove it off the lot. It’s had a lot of electrical issues. The windows won’t go up or down the doors won’t lock or unlock. My driver seat won’t adjust and the radio turns off by itself, and I have been trying to take the car since I got it so they could check that out, but since it doesn’t do it all the time they would have to keep it there until it does it and they don’t have a loaner available so I’m not able to leave it there. WhenI ask for a loaner they tell me they give priority to people that are getting engine work done and suggest I go to another dealer, but this is the closest to home and I am not willing to do that because if they sold the car to me, they should be able to accommodate. At this point, I’m not sure what to do because I love my car, but I want to get this fixed but also need transportation. More

by felix-03 Verified Customer Verified Customer

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Horrible service and no communication. Had an appointment for an oil change and it took 4 hours to complete! Had an appointment for an oil change and it took 4 hours to complete! More

by dpar42fam Verified Customer Verified Customer

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