They did work on my car they didn’t need to be done and
lied about doing a diagnostic check. I end up having to pay out of pocket to buy my own parts and do the work myself now because they neglected to do
lied about doing a diagnostic check. I end up having to pay out of pocket to buy my own parts and do the work myself now because they neglected to do the work on my car
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by jastuckinmo
Verified Customer
Verified Customer
Nov 22, 2021 -
Oklahoma City Volkswagen responded
Thank you for your recent visit to our Oklahoma City Volkswagen Service Department! We have received your review and attempted to contact you. Please contact us, as we have not secured a response. We send our deepest apologies for not meeting your expectations. Your customer service experience at OKCVW is our top priority, and I want you to be assured of any future services needed! At OKC VW, we work rigorously to provide 100% transparent service. This transparency starts immediately during check in. These inspection reports help us provide any required service recommendations and maintenance items up front with videos. These reports and videos present zero disconnect from the customer's automobile to provide consumer confidence with approving recommendations. The request for a diagnostic was denied, along with the necessary labor to complete the service. Our OKC VW dealership offers extended warranties for purchase and provide our customers with the option of financing their more expensive repairs. If you would like more information about these options, please do not hesitate to contact us for more information and any questions you may have. We look forward to working with you.
"Servicing You and Nothing Else!"
Your Oklahoma City Volkswagen Team
Nov 22, 2021 -
jastuckinmo responded
I don’t have a new car so I don’t have any warranty
Brian is by far the best advisor I have default with.
Very considerate and provided be with frequent updates about the status of my car
Very considerate and provided be with frequent updates about the status of my car
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by jbeard132
Other Employees Tagged:
Brian Smith
, Brandon Blackmon, Jim Blalock, Zack Bridwell, Tammy Chadwick, Stan Halcarz, Lance Ramsey, Matt Silvernail, Joey Threet
Nov 15, 2021 -
Oklahoma City Volkswagen responded
Our Oklahoma City Volkswagen family appreciates your support! We are pleased to hear that we were able to assist you, while providing you a superior service! Our OKC VW Service team & advisor Brian will be happy to hear about your positive experiences from check in to check out! We OKC VW thank you for choosing your only locally owned and driven VW Dealer in OKC! Our OKCVW team is always here to serve you! Customer service is our top priority and we want you to feel like friends and family while at our Oklahoma City VW dealership! We look forward to your continued support and seeing you at your next service appointment!
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
I love this service department. They work very hard to
take care of you. They are attentive and fair.
take care of you. They are attentive and fair.
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by n_hisdreams
Verified Customer
Verified Customer
Nov 04, 2021 -
Oklahoma City Volkswagen responded
Our Oklahoma City VW family appreciates your support! We are pleased to hear that we were able to assist you, while providing a superior service! Our OKC VW Service team will be happy to hear about your positive experiences from check in to check out! We @OKCVW thank you for choosing your only locally owned and drive VW Dealer in OKC! Our OKCVW team is always here to serve you! Customer service is our top priority and we want you to feel like friends and family while at our Oklahoma City VW dealership! At Oklahoma City Volkswagen, we take dignity in the trust established with all our customers, like you! We look forward to seeing you at your next service appointment!
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
Driver side headlight out, made an appointment for
Saturday a.m. Checked in on time, and 23 minutes later checked out. Loose connection, no charge. Checked the other headlight too. Quick, easy, no
Saturday a.m. Checked in on time, and 23 minutes later checked out. Loose connection, no charge. Checked the other headlight too. Quick, easy, no charge. Thanks!
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by dick.mahoney
Verified Customer
Verified Customer
Oct 27, 2021 -
Oklahoma City Volkswagen responded
We Thank you taking the time to leave a review to our fantastic Oklahoma City Volkswagen team! We are pleased to hear that we were able to assist you, while providing a superior service! Our OKCVW staff appreciates your kind feedback and your continued support! At Oklahoma City Volkswagen, we take dignity in the care and services we provide to all our customers, like you! We look forward to seeing you at your next service appointment at OKC VW!
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
The service was great as it usually is I’ve never had a
bad service issue
bad service issue
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by SUMMER-ADAMS
Verified Customer
Verified Customer
Oct 19, 2021 -
Oklahoma City Volkswagen responded
Thank you Summer, for taking the time to leave a review to our Oklahoma City Volkswagen team! We are pleased to hear that we were able to assist you, while providing a superior service! Our Service team will be happy to hear about your positive service experiences! Our OKCVW staff appreciates your kind feedback and your continued support! At Oklahoma City Volkswagen, we take dignity in the trust established with all our customers, like you! We look forward to seeing you at your next service appointment at OKC VW!
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
Everyone we have had contact with has gone above and
beyond in their treatment
of us. It has been a pleasure to have friendly dealings with a business, because lately that has not been the case in sev
beyond in their treatment
of us. It has been a pleasure to have friendly dealings with a business, because lately that has not been the case in several businesses.
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by janet.brimberry
Verified Customer
Verified Customer
Oct 18, 2021 -
Oklahoma City Volkswagen responded
Thank you, Janet for taking the time to leave a review to our fantastic Oklahoma City Volkswagen team! We are pleased to hear that we were able to assist you, while going above & beyond! We are happy to hear your had a friendly at our dealership! We are the only locally owned and drive Volkswagen Dealer of Oklahoma City and we want our customer's to feel like friends and family! Our OKCVW staff appreciates your kind feedback and your continued support! We look forward to seeing you at your next service appointment at OKC VW!
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
Service department always get my car done right! They
never will cheat you! Great people!
never will cheat you! Great people!
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by jd1963melendez
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Smith
, Brandon Blackmon, Tammy Chadwick
Oct 05, 2021 -
Oklahoma City Volkswagen responded
Thank you taking the time to leave a review to our fantastic Oklahoma City Volkswagen team! We are pleased to hear that we were able to assist you, while providing a superior service! At Oklahoma City Volkswagen, we take dignity in the care and services we provide to all our customers, like you! We look forward to seeing you at your next service appointment at OKC VW!
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
Always welcoming and they do what they promise. Great
service with clear concise communication. I just needed a quick top off of my blue def, they had me in and out before I knew it.
service with clear concise communication. I just needed a quick top off of my blue def, they had me in and out before I knew it.
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by EVAN13
Verified Customer
Verified Customer
Oct 05, 2021 -
Oklahoma City Volkswagen responded
Evan, Thank you for the kind words for our service department! Jacob , Brian and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
Did good job. Prognosis was wrong but, corrected a.s.a.p.
Will return. Thanks
Will return. Thanks
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by tim5657
Verified Customer
Verified Customer
Sep 28, 2021 -
Oklahoma City Volkswagen responded
Thank you so much for your excellent review, Tim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oklahoma City Volkswagen. Please don't hesitate to reach out if you need anything else.
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
Outstanding customer service by everyone! Exterior detail
was quick and easy and he did a great job.
was quick and easy and he did a great job.
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by HASSELSIGNAL
Verified Customer
Verified Customer
Other Employees Tagged:
Exterior detail guy
Sep 13, 2021 -
Oklahoma City Volkswagen responded
Thank you! Jacob and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oklahoma City Volkswagen.
Servicing you and nothing else!
Your Team at Oklahoma City Volkswagen
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