Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen
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Jacob Ranjel | Page 24

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
240 Reviews
4.8

240 Reviews

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240 Reviews of Jacob Ranjel

October 05, 2021

Dealership Rating
Employee Rating

Service department always get my car done right! They never will cheat you! Great people! More

by jd1963melendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith , Brandon Blackmon, Tammy Chadwick

Oct 05, 2021

Oklahoma City Volkswagen responded

Thank you taking the time to leave a review to our fantastic Oklahoma City Volkswagen team! We are pleased to hear that we were able to assist you, while providing a superior service! At Oklahoma City Volkswagen, we take dignity in the care and services we provide to all our customers, like you! We look forward to seeing you at your next service appointment at OKC VW! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

October 05, 2021

Dealership Rating
Employee Rating

Always welcoming and they do what they promise. Great service with clear concise communication. I just needed a quick top off of my blue def, they had me in and out before I knew it. More

by EVAN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Oct 05, 2021

Oklahoma City Volkswagen responded

Evan, Thank you for the kind words for our service department! Jacob , Brian and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

September 28, 2021

Dealership Rating
Employee Rating

Did good job. Prognosis was wrong but, corrected a.s.a.p. Will return. Thanks More

by tim5657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2021

Oklahoma City Volkswagen responded

Thank you so much for your excellent review, Tim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oklahoma City Volkswagen. Please don't hesitate to reach out if you need anything else. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

September 13, 2021

Dealership Rating
Employee Rating

Outstanding customer service by everyone! Exterior detail was quick and easy and he did a great job. More

by HASSELSIGNAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Exterior detail guy

Sep 13, 2021

Oklahoma City Volkswagen responded

Thank you! Jacob and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oklahoma City Volkswagen. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

September 06, 2021

Dealership Rating
Employee Rating

Great service and very good about letting us know what they were doing and updating us. The service staff is very helpful and friendly. The service area is very clean More

by Laura Aultman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith , Brandon Blackmon, Tammy Chadwick

Sep 07, 2021

Oklahoma City Volkswagen responded

Laura, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oklahoma City Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

August 17, 2021

Dealership Rating
Employee Rating

I am very pleased with the service at this location. I like that I was assigned to Jacob. He has made sure I am aware of what services my vehicle needs and where to locate the information on the message More

by MMICUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Oklahoma City Volkswagen responded

It's great to hear that Jacob was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oklahoma City Volkswagen! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

Aug 19, 2021

MMICUE responded

sheltiemom23@icloud.com

August 16, 2021

Dealership Rating
Employee Rating

Customer Service was fantastic. Everyone was friendly and Jacob was great! I switched from another VW dealership for service because of the lack of customer service. Oklahoma City VW was excellent. More

by MAYNARDSALLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Oklahoma City Volkswagen responded

Sally, Thank you for your very kind review. Jacob and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oklahoma City Volkswagen. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

July 12, 2021

Dealership Rating
Employee Rating

I was kept updated about what my car needed and I was given options on the repairs. It is nice having a place to have your car repaired that you trust. More

by WHOOMAMA40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Jul 12, 2021

Oklahoma City Volkswagen responded

Thanks so much for your review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We are honored that you trust us with your car! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

July 06, 2021

Dealership Rating
Employee Rating

Everyone at OKCVW is positively awesome. One of the last places where the customer is actually important. More

by stytgat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith , Brandon Blackmon, Tammy Chadwick

Jul 06, 2021

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

July 05, 2021

Dealership Rating
Employee Rating

They didn’t communicate anything with me about my repair. They usually send me updates throughout the whole process and I didn’t hear anything until I called the next day. Update: Not only did they NOT ev More

by binx229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian Smith , Brandon Blackmon, Allie Ishcomer

Jul 22, 2021

Oklahoma City Volkswagen responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. wecare@okcvw.com

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