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Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen
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Jacob Ranjel | Page 3

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
240 Reviews
4.8

240 Reviews

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240 Reviews of Jacob Ranjel

April 10, 2024

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Employee Rating

As always Jacob and Brian are great. Great customer service. They got a lot done very quickly and efficiently. More

by kaarthik_iyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

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Apr 11, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know that our team at Oklahoma City Volkswagen was able to provide you with efficient and top-notch service. Thanks for the positive feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 30, 2024

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Employee Rating

Jacob Was Excellent! He told me some other things I needed during my oil change! He was courteous, Kind, respectful, and listened to everything I said. Thank you Volkswag More

by abrookings54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Maritt, Kenneth Dusang

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Apr 01, 2024

Oklahoma City Volkswagen responded

Hi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 28, 2024

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Employee Rating

Rocky was fantastic to work. He was clear and transparent when communicating service recommendations. He did not try to "sell" me on unnecessary additional services, which I appr More

by 120lasest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Helpful
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Mar 28, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad Rocky provided you with a fantastic service experience at Oklahoma City Volkswagen. We appreciate your feedback and look forward to assisting you in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 24, 2024

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Employee Rating

Outstanding would have been 5 stars. But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Exce More

by boxermok
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

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Mar 27, 2024

Oklahoma City Volkswagen responded

Thank you for the review! We appreciate your patience and understanding throughout this process and look forward to resolving the situation soon. Please don't hesitate to reach out if we can be of assistance in the meantime! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 23, 2024

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Employee Rating

Always a great experience anytime I've had to have my car serviced. Communication is always superb More

by travis_french
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

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Mar 25, 2024

Oklahoma City Volkswagen responded

Travis, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 21, 2024

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This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re More

by laurieanderson70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Smith, Chris Maritt, Rocky Padilla, Kenneth Dusang

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Mar 21, 2024

Oklahoma City Volkswagen responded

Thank you for the review. We're happy to hear about Jacob's efforts but want to ensure that all of our team members are providing the excellent service we strive for. If there are specific concerns or areas for improvement that you'd like us to address, please reach out directly so we can work towards a resolution together. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 19, 2024

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Employee Rating

Robert the salesman, did an outstanding job! If I ever buy another vehicle, I will come to see him. He truly cares about customer care and satisfaction. More

by kari_okc
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Wilkins

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Mar 19, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SALES Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 19, 2024

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Employee Rating

Rocky was very thoughtful and professional to me. And he has a sense of humor. More

by jd1963melendez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Helpful
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Mar 20, 2024

Oklahoma City Volkswagen responded

Hi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 18, 2024

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Employee Rating

While this was a needed service, the time it took was too long for an oil change. More

by akbourland
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 19, 2024

Oklahoma City Volkswagen responded

Thank you for the review. We regret any inconvenience or frustration that occurred during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 15, 2024

Dealership Rating
Employee Rating

Top customer experience at okc vw as usual. They always do good work and are efficient. More

by aalbiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Helpful
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Mar 18, 2024

Oklahoma City Volkswagen responded

Hi, A Albiek! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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