Jaime Bolanos

When you're a company the size of Subaru and you pass credit card surcharges onto your customers you lose me. When it's some small mom & pop store with small margins, then sure, I get it. But Subaru? credit card surcharges onto your customers you lose me. When it's some small mom & pop store with small margins, then sure, I get it. But Subaru? Cheap xxx move. More

by laramy Verified Customer Verified Customer

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I’ve always received great, friendly service in a timely manner (even when busy). I appreciate the customer service and all the perks - multiple waiting areas, private spots, the snack bar and the clean bat manner (even when busy). I appreciate the customer service and all the perks - multiple waiting areas, private spots, the snack bar and the clean bathrooms. More

by boxergurl32781 Verified Customer Verified Customer

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Never again will I go Subaru of Little Rock for service or to buy a car. The employees are very nice, and they’re just doing their jobs. Management failed to honor my request for a phone call. Only two dea or to buy a car. The employees are very nice, and they’re just doing their jobs. Management failed to honor my request for a phone call. Only two dealers in the state, which places them in a position to take full advantage of their customers by high prices on their services, including recommending items for high-priced repairs that don’t need to be done. As if they don’t already make tons of money, they charge a 3% surcharge to use a credit card. Disgusting treatment for those unable to just write a check, which often runs into thousands of dollars. My suggestion would be to buy another brand, or if you have one already, find a good independent mechanic. More

by L Brown Verified Customer Verified Customer

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Great and prompt service. Very professional. I would recommend the service department to anyone. Great service experience. Very professional. I would recommend the service department to anyone. Great service experience. More

by tommyduncan309 Verified Customer Verified Customer

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Excellent service, everyone was so nice and kept me informed, had me out in less than an hour. informed, had me out in less than an hour. More

by WAKULLAJO Verified Customer Verified Customer

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I am always amazed at how well the service drive is efficient in getting so many customers taken care of. efficient in getting so many customers taken care of. More

by rmills5 Verified Customer Verified Customer

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Jaime was the best and really went to bat with the warranty service. He kept me updated on the vehicle’s status. warranty service. He kept me updated on the vehicle’s status. More

by sacaldwell0 Verified Customer Verified Customer

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About as good a service as you can get anywhere. They addressed our issues, diagnosed the problems, fixed them, and sent a video showing exactly what was wrong and what they did. They addressed our issues, diagnosed the problems, fixed them, and sent a video showing exactly what was wrong and what they did. More

by Connie Verified Customer Verified Customer

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Jamie, was most helpful. He kept us informed at all points. There is a definite improvement in the service he provided compared to the past. Many thanks! He kept us informed at all points. There is a definite improvement in the service he provided compared to the past. Many thanks! More

by KVCROW Verified Customer Verified Customer

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Now that our "free" maintenance has expired and we've done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charg done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charge more for the tires that had just arrive at the dealership for us, and with the exception of one or two service folks, this attitude like they have enough work and don't need us. We also had one warranty issue when our front rotors warped. They had new rotors in for us, but said Subaru would only turn ours, Turning removes material, and I was sure the issue would inevitably pop up again to which the service person acted like I was stupid with that claim. Sure enough though, as predicted, shortly after turning them, warpage returned. Chose not to pursue this as we'll use drilled and slotted on the front as there isn't enough cooling for the front, underspeced, rotors. And don't get me started on how long simple services take. We could have an appointment and watch "Express" people be handled and sent on their way before our car ever even made it back to a bay. All we had was a simple 24k service and that took two hours while waiting on a slow day. Our record though was the 6 hours on the rotor fiasco (that previously had a three hour service in order to justify ordering the rotor upgrade kit that they never used on the return service.). Add the time in dealer plus the two hours there and back, and simple services turned into all day ordeals. If only the finance office and service was as nice as our sales guy. We've had such a bad experience here starting at the finance office on that the wife never wants to deal with Subaru again. More

by OzarkTim Verified Customer Verified Customer

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