Jaime Zamora | Page 2

INFINITI of South Bay responded

Thank you for the great feedback! We train our Service Advisors on how important it is to be professional and helpful and to communicate during a client's visit. It looks like we nailed it! I will surely share this with Jaime, as he will appreciate your accolades. Hoping for a Great Holiday and a Happy New Year to you! Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the nice thoughts on your service! Our team strives to keep our dealership as clean and as comfortable as the luxury homes in which our clients live. So, we love it when we get a 5-STAR review because it makes all the effort so worth it! We appreciate your business and we appreciate you for taking the time to let others know that we did good! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joel, Who doesn't love a great review like this? AMAZING! Thank you soooo much for shouting out that my service team did an excellent job during your visit to INFINITI of South Bay. They will be excited to hear your accolades and will value that you would recommend them to anyone! It's great to have such wonderful clients like you, thank you for your patronage, it is greatly appreciated. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We provide an estimate of the cost of every repair in advance of service, so we are concerned that the cost exceeded your expectations. Our team should have communicated with you in advance and we apologize if this did not happen. Please know that we shop our competition monthly to ensure that we are in-line with current repair prices. Also please understand that we are going to be more expensive than the repair center on the corner. This is because our technicians are certified and INFNITI trained. Often you'll save money with us because we can diagnose and repair the issue better and faster than a tech that is not trained on the INFINITI brand. Also, if cost is a concern, please remember to check-out our website for monthly service specials. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Yavrine, We appreciate your business and thank you for the detailed review of your service experience with us here at INFINITI of South Bay. I'm pleased to know that my team was accommodating, responsive and timely... in fact, these are the main points of all of our training in an effort to deliver exceptional client service. If there is ever anything that we could do better, please let us know and we will make it right. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What a great review, thank you for taking your time to explain to us and others in such detail why your experience was exceptional. Our process of taking pictures and video is a new one, so we appreciate knowing that this provides value. It takes more time and effort, yet we believe this is important in terms of providing visibility and transparency to our clients. Thank you for choosing INFINITI of South Bay, your loyalty is important to us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kimbrly, It is so nice of you to take your time to leave is a review and some feedback, this is most appreciated. And, thank you for letting us know that you liked our luxurious waiting area. Clients driving a luxury vehicle expect a luxurious facility, so we stive to keep it fresh, quiet and clean. Thank you for your business and for this great review! We appreciate your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review detailing everything we strive to be! Thank you for being so thoughtful in putting together this great feedback on your service visit here with us at INFINITI of South Bay. We strive to put the customer first, to treat them fairly and with respect, to be transparent, to communicate well and to be attentive to all of their needs. This is what we call the INFINITI of South Bay way. Thank you for sharing your experience with us and with others. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the thoughtful review of your visit with our team here at INFINITI of South Bay. It's great to hear that our team of service advisors were welcoming, that they took really good care of you, and most importantly that they listened. At INFINITI of South Bay we like to make your experience easy, it's the INFINIIT of South Bay way! We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What wonderful feedback! Thank you for such great accolades... polite, courteous, accommodating, knowledgeable and professional. That nails it and is exactly what we stive to achieve every day! We appreciate the time you took to leave this review, it was so very kind and thoughtful of you. Thanks, Carlos Robles Service Manager INFINITI of South Bay