James Berrisford

Let me be very clear: I love the car I purchased. Hyundai makes a great product. The problem is Walser Hyundai Brooklyn Park. This was one of the most deceptive and frustrating dealership experienc Hyundai makes a great product. The problem is Walser Hyundai Brooklyn Park. This was one of the most deceptive and frustrating dealership experiences I have ever had. Their practices have already cost me hundreds of dollars and hours of my time trying to fix issues created by their financing and sales process. I escalated my concerns to management, and while the branch manager’s email response was appropriate, everything that followed made it clear the issues are systemic. I was asked to return to the dealership, and when I arrived, a different manager approached me pretending to be the person I had been coordinating with—going as far as to say, “Nice to see you again.” I had never seen him before. That level of dishonesty is unacceptable. The entire sales process felt intentionally structured to pressure and trap the customer. I requested documentation in advance and was not provided with it. Instead, my credit was run and I was then kept at the dealership while being repeatedly pushed to purchase add-on products I had already declined. It felt less like a car purchase and more like a forced sales funnel. At one point, a salesperson attempted to undermine Hyundai’s own reliability by stating that many of their vehicles end up in service within five years—completely contradicting the brand’s 10-year warranty. That alone should concern Hyundai corporate. I am now dealing with financial complications due to how this transaction was handled—something I have never experienced before. For comparison, I have financed a vehicle through another dealership (Paul Miller Honda in NJ) without a single issue. The difference in professionalism is night and day. Walser Hyundai does not operate in a way that reflects integrity, transparency, or respect for the customer. Their approach feels predatory and entirely focused on extracting additional money through add-ons and financing tactics. Hyundai should seriously evaluate whether this dealership represents their brand appropriately. Bottom line: I love my car. I regret buying it from Walser. I will not return, and I would strongly caution others to take their business elsewhere. P.S. I initially intended to leave this matter closed after receiving a refund for the Pulse add-on. However, I have since discovered that interest was accruing on a daily basis without that being clearly disclosed to me at the time of financing. That lack of transparency raises concerns under Minnesota consumer protection standards and is the reason I am now escalating this experience through formal channels. More

by rahmatullah.farah Verified Customer Verified Customer

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Awesome service they know how to treat their customers I was satisfied I was surprised I was shocked I was wowed it was awesome I love the service I love the fact that they approved me thank you Jesus for y was satisfied I was surprised I was shocked I was wowed it was awesome I love the service I love the fact that they approved me thank you Jesus for you all the best experience of my life More

by rosscassandra43 Verified Customer Verified Customer

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Good buying experience using paperless process and great service by sale. Quick response via text and process is very flexible, service by sale. Quick response via text and process is very flexible, More

by Bsaycocie Verified Customer Verified Customer

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Everyone was super nice and helpful! It was a long process which is to be expected, but they were super helpful! It was a long process which is to be expected, but they were super helpful! More

by hayleyb2 Verified Customer Verified Customer

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Great service. We came from out of state and very happy with the time there We came from out of state and very happy with the time there More

by damon10 Verified Customer Verified Customer

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Sampson was great. Very knowledgeable and spent lots of time with us. Loved the car and high tech options. Good price with the nice discounts offered. Very knowledgeable and spent lots of time with us. Loved the car and high tech options. Good price with the nice discounts offered. More

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I couldn’t have been more pleased with the entire experience of buying my car from Walser! experience of buying my car from Walser! More

by dannymalloy937 Verified Customer Verified Customer

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Nice clean space friendly people service staff are pleasant wait time for my car was at a minimum pleasant wait time for my car was at a minimum More

by tommyb6277 Verified Customer Verified Customer

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Service was great was perfect and that’s all I got to say everybody was great great great those beautiful everybody was great great great those beautiful More

by ROGER.FISHER2348 Verified Customer Verified Customer

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