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James Lauman
James Lauman at Audi Allentown
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James Lauman | Page 28

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
299 Reviews
4.9

299 Reviews

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299 Reviews of James Lauman

July 14, 2023

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Employee Rating

Treated with kindness and understanding. Was able to wait for auto, and didn’t need to return. More

by GFERRARO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rose, Don’t know

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Jul 17, 2023

Audi Allentown responded

Hi GFERRARO0, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 13, 2023

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Employee Rating

James lauman was great he provided the service that I need and keep up date with my service his professional expertise was amazing that if me the quality of service which was required for my vehicle he i More

by JUSITTJ
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2023

Audi Allentown responded

JUSITTJ, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Jul 14, 2023

JUSITTJ responded

Ok

July 13, 2023

Dealership Rating
Employee Rating

Friendly staff, great service! I always have a great experience here. They do a great job in maintaining my car. More

by TNDIEGE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Jeschonek, Andrew Kim, Sijade Cromartie

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Jul 14, 2023

Audi Allentown responded

Thank you for taking the time to leave a review. We are glad to hear that you found our staff to be friendly and great service! Your feedback is valuable to us.

July 13, 2023

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Employee Rating

The car was done well! They were very nice and kept me in the loop about how much longer my car would be. More

by TESSAMC8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: D'mitri Rebimbas, Josh Allen, Tom O'Donnell, Andrew Kim, Nate Krick, Sijade Cromartie , Jason Rose

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Jul 14, 2023

Audi Allentown responded

Thank you for taking the time to leave us a review. We're glad to hear that we are your stop for your vehicles service. We appreciate your kind words and your business!

July 12, 2023

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Employee Rating

Got me in without an appointment when my battery died. While my car was there performed state inspection. Finished all work quickly. Saved me time and aggravation. More

by DKWEIKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie , Jason Rose

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Jul 14, 2023

Audi Allentown responded

Thank you for taking the time to leave a review and for acknowledging our efficient service. We appreciate your feedback and hope to see you again soon!

July 12, 2023

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Employee Rating

Service was great! No issues an all was smooth! Thank you again! Will definitely bring vehicle back for service here! More

by jgalvan18
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie , Jason Rose

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Jul 14, 2023

Audi Allentown responded

Hi jgalvan18, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 12, 2023

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Employee Rating

Was not able to get a repeat seat heater issue diagnosed without paying hundreds of dollars. More

by DUZANT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jul 14, 2023

Audi Allentown responded

DUZANT, we apologize for your experience regarding our service department. We are sorry we were unable to diagnose your issue, and if you felt our diagnostic fee was too high. We hope to have the opportunity to make it up to you!

Jul 14, 2023

DUZANT responded

As I explained to the service representative this is a recurring issue that Audi already fixed once. No one even sits in the back and the feature is rarely, if ever used so it’s disappointing to have to keep revisiting the same issue. At a minimum I was hoping Audi could look at your records and determine if whatever fix was previously applied needed to be repeated. Is this a known defect that other clients experience?

July 12, 2023

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Employee Rating

The staff is very professional and courteous, the actual area of the dealership is well kept More

by CLIFFJAMES477
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 14, 2023

Audi Allentown responded

Thank you for your kind words about our staff. We appreciate your feedback and are glad to hear that our team was able to provide you with a positive experience.

July 11, 2023

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Employee Rating

Everyone is courteous and helpful. I am very pleased with the overall service. That’s all. More

by BF4336
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie , Jason Rose

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Jul 14, 2023

Audi Allentown responded

Hi BF4336, we are so glad to be able to provide quality service to you! Please let us know if we can help with anything else.

July 09, 2023

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Employee Rating

friendly, courteous and qualified staff makes for an excellent service experience. they explained exactly what was done on my car in an understandable way. More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

Helpful
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Jul 14, 2023

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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