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James Orton
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James Orton | Page 6
New Mazda, New BMW and Used Car Sales
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
53 Reviews
Northern Illinois, Crystal Lake, is where you can find some of the best the automotive industry offers, from engineering, luxury and performance, in that of BMW's internationally awarded 6 cylinder engines and balance, to Mazda's premium approach to design and safety. We also acquire some of the finest machines, and automotive gems, given our community and area of enthusiasts. Our Employees here at the dealership also make up a huge part of our success, in listening to our clients needs and performing deliveries that get the most out of your new or pre owned car purchased. We swear by our product and drive them daily, come and experience Auto made easy
Read moreDealership Experience
19 yrs, 11 mos
Industry Experience
27 yrs, 4 mos
Specialties & Trainings
Certified BMW, Mazda Sales since 2004
Languages Spoken
English
Employee Video
53 Reviews
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53 Reviews of James Orton
January 19, 2019
Customer Setvice is a JOKE Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge and agree that there are safety issues with my vehicle and still nothing is done. Wait, check that - there is something done - they put you right back into the vehicle! Then when they have the chance to do what’s right to make things right they are too interested in money to take care of the customer. CUSTOMER SERVICE IS A JOKE!!!! STAY AWAY from this dealership and from Mazda vehicles in general!! After having my vehicle in 4 times for THE SAME ISSUE they kept it for 13 days. During this time they asked to drive it to see if they could duplicate the problem- even though we had provided pictures of the issues. We agreed to this but boy were we shocked. 347 miles put on my car!!!!!! When was it in the shop!!!! As if that wasn’t bad enough, when we picked it up it had less the a quarter tank of gas!!! When I asked about gas I was told “the service manager will have to approve that”. To top it off we were asked to purchase an additional piece of software to “hopefully fix the issue” when the car is still under warranty! The person that we spoke to in the service is rude and is of the opinion that women don’t know anything about electronics or cars. When we called to report our unhappiness with the service it was a big “oh well” from our sales person all the way up to the dealership manager. They did say “when you’re back in the area we’ll give you a tank of gas” - really??? Stay away from this dealership and from their service department. More
by Mazada Experience-what a joke
Other Employees Tagged: Derek Cogdill , Rob Jacobus
Helpful 
January 05, 2019
Pre-owned purchase. Drove an hour and a half to inspect and test drive a particular make and model vehicle that was not available closer to where I live. Worked out a go Drove an hour and a half to inspect and test drive a particular make and model vehicle that was not available closer to where I live. Worked out a good trade value and pre-owned price. Very accommodating from beginning to end. James Orton was a pleasure to work with. More
by John E
Other Employees Tagged: Rich Spears
December 08, 2018
Mazda Owner I have purchased numerous vehicles over the years from local dealers, none have ever been as easy as it has been with Crystal lake Mazda. On my third I have purchased numerous vehicles over the years from local dealers, none have ever been as easy as it has been with Crystal lake Mazda. On my third vehicle purchase from them and have always been able to work a deal without any hassle. Excellent dealer with very knowledgeable staff! More
by Digin4alivin
Other Employees Tagged: Derek Gruendemann
