Jamie Pratt

I like coming here for service. They have complimentary drinks and a clean showroom. Salesman don’t follow your around if you choose to look around. They have complimentary drinks and a clean showroom. Salesman don’t follow your around if you choose to look around. More

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They knew this review was coming. January 2025 I took my vehicle in for service, bought up a concern about the starter hanging up. Shop foreman came out along with the excelle January 2025 I took my vehicle in for service, bought up a concern about the starter hanging up. Shop foreman came out along with the excellent and professional service advisor Chris. BOTH he, myself and the shop foreman verified it’s the starter. Wayne the service director came out, said if it happens again let me know. Bought the car back July 9, 2025, had videos sent in ask Wayne asked, showed the shop foreman, assured it was the starter again. Wayne said he would replace the starter under good will. Contacted him July 9, 10 & 12 verifying my phone records before accusing anyone. He never returned my phone calls after leaving several messages. Bought the car in without an appointment and they quoted me $1,000 to replace the starter. January 2026, dropped the car off again, was told it would be replaced under good will, car sat for three weeks, then Wayne changed his mind to say it may be something else. The good will price was less funding, which raised an integrity concern after he changed his mind. Lied to the Lexus brand engagement center saying he doesn’t want to replace the starter as it may be something else. Long story short just don’t lie to someone saying you will do something, ask for videos, verifying it’s the starter then changing your mind. I won’t be returning as previous employees warned me about integrity issues. It appears as they changed management, integrity has declined. I never complained nor asked why on a test drive my car was reved up to 6300 RPMS. Chris was excel and professional and a great service advisor. Jamie and Wayne is the reason why I won’t be returning. My started was later replaced by another Lexus dealer under good will. They had ZERO issues with doing this. Thank you Cherry Hill Lexus for wasting three weeks of my time and since it became a money issue for you and your dealer, it’s fine with me. Character and integrity speaks for itself. I didn’t mention as you stated on the phone this is a business and what if it’s something else? I WOULD HAVE STILL GOTTEN IT FIXED! Just don’t say you will do something then lie and not return customers phone calls. Fiancé and I were purchasing a GX but changed our minds after this experience, had a blank check and asked Chris what he thought about the motors, just won’t be returning here. Integrity continues to decline. Respectfully Lexus customer. More

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Jamie has good communication skills and is very knowledgeable with Lexus products & service. As a bonus, Jamie is dependable, credible & pleasant.. Good job!! knowledgeable with Lexus products & service. As a bonus, Jamie is dependable, credible & pleasant.. Good job!! More

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Jamie Robinson is the absolute best - always trust her with my cars. Very know and friendly. with my cars. Very know and friendly. More

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Service techs and managers are knowledgeable and customer oriented. Only concern was the long wait even though I had an appointment. oriented. Only concern was the long wait even though I had an appointment. More

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Jamie Robinson-Lind is an absolute standout in customer service. She treats me like family, warm, friendly, and genuinely caring—while always maintaining the highest level of professionalism. She communica service. She treats me like family, warm, friendly, and genuinely caring—while always maintaining the highest level of professionalism. She communicates clearly, keeps me up-to-date on my vehicle, and offers sound, trustworthy advice that makes every visit stress-free. Jamie knows the type of loaner I prefer, and Lexus’s valet service is a huge time-saver, always providing a clean, comfortable car while mine is being serviced. Every interaction with her is smooth, efficient, and thoughtful. If you want someone who makes car service feel easy and personal, Jamie is the one to see! More

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