Jay Ostrander | Page 93

Happy Customer! Excellent and fast service. Surprised to learn that my first oil change was free.. I’ve dealt with Jay in the past and he’s always familiar with the c Excellent and fast service. Surprised to learn that my first oil change was free.. I’ve dealt with Jay in the past and he’s always familiar with the cars that I’ve had. He let’s me know about discounts I’m entitled to or recommended service on the vehicle. More

by beyleebean Verified Customer Verified Customer

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Breaks/Tires/Oil Change Dropped off my Explorer to get and oil change and have them check my rear brakes. During inspection it was noticed that rear tires were also marginal Dropped off my Explorer to get and oil change and have them check my rear brakes. During inspection it was noticed that rear tires were also marginal. Jay from the SVC desk called and informed me, gave me an estimate, and took care of getting the repairs completed, all in the original time frame requested. More

by Adam R Jr Verified Customer Verified Customer

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TROY HANLON EXCELLANT THE BEST SERVICE SO FAR AT THIS DEALERSHIP TROY HANLON LISTENED TO ALL OF MY CONCERNS AND IS HIGHLY SKILLED IN CUSTOMER RELATIONS.COMPAIRED TO THE PRE THE BEST SERVICE SO FAR AT THIS DEALERSHIP TROY HANLON LISTENED TO ALL OF MY CONCERNS AND IS HIGHLY SKILLED IN CUSTOMER RELATIONS.COMPAIRED TO THE PREVIOUS VISITS THIS WAS THE BEST. More

by DHHOTALING Verified Customer Verified Customer

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Great Service Experience I have been servicing vehicles at Metro Ford since my 1st Metro Ford purchase in 1987. I currently service 5 Ford vehicles at Metro Ford now. They I have been servicing vehicles at Metro Ford since my 1st Metro Ford purchase in 1987. I currently service 5 Ford vehicles at Metro Ford now. They look over each vehicle, let me know what needs work now, and what to plan on In the future. The work has been done well, and I feel done at a competitive price. As a testament, we do a lot of long trips and experienced no problems on the trips. Two vehicles are over 20 years old. More

by bobmerry726 Verified Customer Verified Customer

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Excellent service and great facility The entire service team at Metro is first class! Always getting great deals and service as promised. Bill, Trpy and Jay are great! Great deal on tir The entire service team at Metro is first class! Always getting great deals and service as promised. Bill, Trpy and Jay are great! Great deal on tires...in and out quickly and a great waiting area with coffee and snacks and a place to work. More

by Dan Verified Customer Verified Customer

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Inspect and change Had my car inspected and the oil change in just about an hour! We waited for the car. The dealership provides beverages and snacks (nice touch). Our s Had my car inspected and the oil change in just about an hour! We waited for the car. The dealership provides beverages and snacks (nice touch). Our salesman came over to make sure everything was okay, as we purchased the Escape May 1, 2017. I told him just routine maintenance, no worries! I recommend Metro Ford to anyone looking for a vehicle. Great Service, Friendly and Competent! Thank you Troy, Bill, Jay and our salesguy Joe C. Excellent. More

by MICHELELUPE Verified Customer Verified Customer

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Hanlon’s Service Department is Outstanding I would have dumped my Expedition (and not purchased another Ford) years ago, were it not for Troy Hanlon in the service department. He is upfront a I would have dumped my Expedition (and not purchased another Ford) years ago, were it not for Troy Hanlon in the service department. He is upfront and accommodating at every turn. No bull, and no work is ever pushed that is not necessary. More

by Glen976 Verified Customer Verified Customer

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Electrical Issue Metro service was very thorough and took the time to go over my truck with a fine tooth comb to insure they were not missing anything. The extra time Metro service was very thorough and took the time to go over my truck with a fine tooth comb to insure they were not missing anything. The extra time spent paid off as they uncovered the issue, resolved the problem and my truck has been running tip top ever since. Thanks for the great support Metro service! More

by RIGGIADAM Verified Customer Verified Customer

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Inspection Evrything went greatvall the staff was excellent and courteous answered any questions I had, the video they send you showing how the inspection is goi Evrything went greatvall the staff was excellent and courteous answered any questions I had, the video they send you showing how the inspection is going is awesome helps to let you know where they're at in the process. Love bringing my car there for service would reccomend to anyone. More

by Aniceah11 Verified Customer Verified Customer

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Metro Ford Service Department The Metro Ford service staff are very professional and great to deal with. Their customer service is outstanding and far Exceeds any other dealership The Metro Ford service staff are very professional and great to deal with. Their customer service is outstanding and far Exceeds any other dealership in the capital region. More

by detective103 Verified Customer Verified Customer

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