Jeff Ramsey
Jeff Ramsey at Ourisman Volkswagen of Laurel
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Jeff Ramsey

Variable Operations Director

Ourisman Volkswagen of Laurel

3371 Laurel Fort Meade Rd Suite B
Laurel, MD 20724

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3 Reviews
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3 Reviews

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3 Reviews of Jeff Ramsey

January 17, 2024

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After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t More

by Marko Hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2024

Ourisman Volkswagen of Laurel responded

We want to express my sincere apologies for the inconvenience you've experienced with your second VW purchase from Ourisman. Your feedback is important to us, and we deeply regret that your ownership experience has not met your expectations. Please reach out to our general manager Robert Chen at rchen@ourismancars.com

Apr 08, 2024

Marko Hanna responded

It's not my experience with the car it's Orisman Laurel, THAT Mr Adrian told me That ( you don't give a loner car to any customer purshed a vehicle from you) I answered YOU SAID WHILE BUYING THAT YOU GIVE LONER CAR DURING ANY FIXING. HE ANSWERED those GUYS WHO SELL CARS SAY ANYTHING TO MAKE A SELL. That increased the damage cost in my car up to 4,500 $. since u never give me a loner car since 2021.

Apr 08, 2024

Marko Hanna responded

and stop adding automatic answers appoers in a sec. u don'y even car.

November 07, 2023

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Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. More

by Apb102
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Ourisman Volkswagen of Laurel responded

Apb102, Thank you for your kind words and feedback!! It is great to hear that the team is exceeding our high standards for excellent customer service and communication in every transaction. We look forward to seeing you again!!

September 21, 2023

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Terrible dealer. Will never go there again. I will blast this dealer every chance I het More

by Vvictoriaberry
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Ourisman Volkswagen of Laurel responded

We're genuinely sorry for your negative experience. We strive for excellence with every customer. Please feel free to email me with more details of what happened so I can address your concerns and improve our services. My Email address is JAlcorn@ourismancars.com. We value your feedback and aim for a very high level of customer service.

Sep 21, 2023

Vvictoriaberry responded

Never will I buy from you again.

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