Jennifer Hess
Jennifer Hess at Germain Honda of Dublin

Jennifer Hess

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.8
133 Reviews

My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!

4.8

133 Reviews

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133 Reviews of Jennifer Hess

July 12, 2026

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Always a great experience servicing at Germain Honda of Dublin. Excellent people who know how to get the work done. More

by martinsamaccord15
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Recommend Dealer
Yes
Jul 12, 2026

Germain Honda of Dublin responded

Thanks for sharing your five-star experience servicing your Subaru Ascent with us. Our technicians take pride in delivering efficient and reliable work so you can get back on the road with confidence. We appreciate your trust and look forward to assisting you again. Best Regards, Larry Scott (General Manager)

July 03, 2026

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Great service and excellent staff. Miss my guy Big Rich, but Frank had stepped up in my needs. More

by buckeyes43085
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Recommend Dealer
Yes

Other Employees Tagged: Justin Bunkers

Jul 03, 2026

Germain Honda of Dublin responded

It’s wonderful to hear our team provided excellent service for your Honda Passport. We’re glad our staff covered your needs seamlessly. We look forward to welcoming you back for your next visit. Best Regards, Larry Scott (General Manager)

July 02, 2026

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I am so impressed with the superb service and very friendly staff. It is a pleasure to work with with staff and their attention to detail an customer satisfaction. More

by LARSEN.53
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Ryan Kennedy

Jul 02, 2026

Germain Honda of Dublin responded

We’re delighted our friendly staff made your Honda Accord service so smooth. It’s great to know our team’s thoroughness resonated with you. Thanks for the kind words and the five-star review. Best Regards, Larry Scott (General Manager)

July 01, 2026

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One of the best dealers off Honda. They are doing great job and they have professional specialist on the service. thank you so much GermainHonda dealership specialist on the service.! More

by COLUMBUS007
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Recommend Dealer
Yes
Jul 01, 2026

Germain Honda of Dublin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Larry Scott (General Manager)

June 27, 2026

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They are a very well-organized shop; I am always confident that I will receive premium quality service there. More

by BOBALEWI61
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Recommend Dealer
Yes

Other Employees Tagged: Deborah Mayse

Jun 27, 2026

Germain Honda of Dublin responded

We appreciate you recognizing how organized our shop is and your confidence in the service for your Honda Civic Hybrid. We’re delighted to know you receive premium quality each time and we look forward to serving you again. Best Regards, Larry Scott (General Manager)

June 27, 2026

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Cole was amazing and helpful with his service. He responded promptly with all our concerns. Professional staff! More

by ORYZAPOT
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Recommend Dealer
Yes

Other Employees Tagged: Cole Smith, Logan Horn

Jun 27, 2026

Germain Honda of Dublin responded

It’s wonderful to hear Cole’s prompt attention and helpful approach made your Honda Odyssey service run smoothly. We’re glad our team’s professionalism stood out. We look forward to assisting you again. Best Regards, Larry Scott (General Manager)

June 26, 2026

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The customer service is top tier! Right on time, friendly, and helpful! Thanks for being great! More

by ASCHEIBS93
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Recommend Dealer
Yes
Jun 26, 2026

Germain Honda of Dublin responded

Thank you for sharing your feedback about the service on your Honda CR-V. We’re glad our team arrived on time, was friendly, and could help with everything you needed. We appreciate your kind words and look forward to assisting you again. Best Regards, Larry Scott (General Manager)

June 25, 2026

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I love the service polite and keep you informed. With all the problems you may have More

by DARNELLAHANCOCK
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Recommend Dealer
Yes
Jun 25, 2026

Germain Honda of Dublin responded

Thank you for your kind words. We’re glad Jennifer and our team kept you updated during your Honda CR-V service and provided polite assistance every step of the way. We look forward to helping with any future needs. Best Regards, Larry Scott (General Manager)

June 18, 2026

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Professional, efficient service with clear communication. My vehicle is always well cared for. Thank you! More

by BISHARAJOSEPH
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Recommend Dealer
Yes
Jun 18, 2026

Germain Honda of Dublin responded

Thank you for noting the clear communication and efficient care your Honda Accord Hybrid receives. We appreciate your trust and look forward to serving you again. Best Regards, Larry Scott (General Manager)

June 17, 2026

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Excellent service in every way🌟The experts in service are top notch !Christina at desk was super✔️ More

by LLOYDMOM3
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Kennedy

Jun 17, 2026

Germain Honda of Dublin responded

Thank you for the five star rating and for choosing us for your Subaru Outback service. We’re thrilled our team provided excellent support at the desk and look forward to assisting you again. Best Regards, Larry Scott (General Manager)

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