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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
143 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 8 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

Armenian Armenian

English English

4.9

143 Reviews

Write a Review

143 Reviews of Amy Pickens

July 12, 2026

Dealership Rating
Employee Rating

Always a great experience servicing at Germain Honda of Dublin. Excellent people who know how to get the work done. More

by martinsamaccord15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Jennifer Hess, Deborah Mayse, Ryan Kennedy, Steven Barnard, Nic Rodgers, Cole Smith, Logan Horn, Seawhar Mohammed

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Jul 12, 2026

Germain Honda of Dublin responded

Thanks for sharing your five-star experience servicing your Subaru Ascent with us. Our technicians take pride in delivering efficient and reliable work so you can get back on the road with confidence. We appreciate your trust and look forward to assisting you again. Best Regards, Larry Scott (General Manager)

June 05, 2026

Dealership Rating
Employee Rating

Wonderful associates working together with the customers to make an easy experience. Well done Germain. More

by NSSMITH98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Bunkers, Cliff Curtis , Ethan in service and Reggie in service

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Jun 05, 2026

Germain Honda of Dublin responded

It’s fantastic to hear our associates worked together to ensure your Honda Odyssey service was seamless. We’re delighted it was an easy experience. Thanks for your kind feedback. Best Regards, Larry Scott (General Manager)

June 01, 2026

Dealership Rating
Employee Rating

Took ownership of failure, quickly tried to recover. Performed all the necessary tests that were requested More

by ja0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hailey

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Jun 01, 2026

Germain Honda of Dublin responded

Thank you for the 5-star rating and for recognizing how Amy and our team took ownership and performed the tests you requested on your Honda. We’re glad our prompt efforts helped get you back on the road with confidence. Best Regards, Larry Scott (General Manager)

May 16, 2026

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Employee Rating

Germain Honda of Dublin is amazing. They are super professional and always very polite. Their knowledge staff will help you every step of the way and make sure to get you exactly what y More

by corypickrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirti Vansadia, Kevin Withers, Jennifer Hess, Dontay Hunter,Sr, Aaron Pape, Justin Bunkers, Logan Horn, Larry Scott, Tim Tweed

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May 16, 2026

Germain Honda of Dublin responded

It’s wonderful to hear our knowledgeable team guided you through every step of your Honda CR-V service. Your recommendation for anyone exploring new or used Honda models is greatly appreciated. We hope to assist you again whenever you need service. Best Regards, Larry Scott (General Manager)

September 15, 2024

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Employee Rating

Amy Pickens is our Customer Service Rep. Amy is always helpful and professional. We appreciate her high level of customer service. More

by reinhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Moore

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Sep 16, 2024

Germain Honda of Dublin responded

Reinhard, that's awesome! Thank you for always trusting Amy and the Germain Honda team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Rich Newsome - General Manager

August 17, 2024

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Employee Rating

Amy Pikens is a awesome person she take care of me when be there was diligent and respectful. More

by lobotelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 19, 2024

Germain Honda of Dublin responded

Thank you for reporting on the exceptional work Amy and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Honda! Regards, Rich Newsome - General Manager

July 29, 2024

Dealership Rating
Employee Rating

They have always been helpful and responsive to my car service needs. I can always get my car serviced on short notice. I trust the work that is completed. Amy Pickens has taken care of me. More

by lynnmaria234
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Hess

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Jul 30, 2024

Germain Honda of Dublin responded

We're glad Amy and our service team have been proactive and responsive to your needs. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Rich Newsome - General Manager

July 06, 2024

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Employee Rating

Amy Pickens is one of the best service reps I have dealt with. Very knowledgeable and customer oriented. More

by Crparch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2024

Germain Honda of Dublin responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Amy provided you with all the answers you needed to make this a positive experience. We're happy to be of service! Regards, Rich Newsome - General Manager

June 26, 2024

Dealership Rating
Employee Rating

On time and good service and close location and familiar surroundings and fair price and good waiting area More

by Yue1zhong6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2024

Germain Honda of Dublin responded

We're pleased you enjoyed a pleasant and convenient visit with our service department. Thanks for taking a moment to share your experience here with us. Please don't hesitate to let us know when we may be of service to you again. Regards, Rich Newsome - General Manager

April 11, 2024

Dealership Rating
Employee Rating

I always get excellent service at Germain Honda. The service area is clean and there is a shuttle for those that need to go to work or cannot wait. More

by schiki5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glen Storey

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Apr 11, 2024

Germain Honda of Dublin responded

Thank you for your terrific review! Your satisfaction means a lot to us, and we're pleased you enjoy the accommodations offered by our service department. We hope you'll continue to make Germain Honda your first choice for service! Regards, Rich Newsome - General Manager

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