Jerome Mosser
Jerome Mosser at Priority Honda Roanoke
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Jerome Mosser | Page 2

Honda Certified Service Advisor

Priority Honda Roanoke

3311 Peters Creek Road
Roanoke, VA 24019

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4.7
72 Reviews
4.7

72 Reviews

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72 Reviews of Jerome Mosser

June 05, 2024

Dealership Rating
Employee Rating

Always helpful and great at explaining things I want to know. Greatest... Always lets me know if up coming needs. More

by KNOELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 05, 2024

Dealership Rating
Employee Rating

I showed up unexpectedly for a repair. Jereme immediately knees the problem and got my car in that same day for repair! More

by LINDYLEE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jerome delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

June 04, 2024

Dealership Rating
Employee Rating

Priority Honda repaired my vehicle and diagnosed a problem, fixed it, and reattach the hose at no charge. They were fair and step. I would definitely recommend Priority Honda repair service for your H More

by PASTORSCOTTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Priority Honda Roanoke responded

It's great to hear that we were able to help you out, Pastor Scott! We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

June 04, 2024

Dealership Rating
Employee Rating

The appointment was easy to make and the service team was attentive when I got there. My service advisor Jeremy kept me updated about how far along my service was. And while I was checking in they asked if I More

by LYNDOSIE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Jeremy here at Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

June 04, 2024

Dealership Rating
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Jeremy is an excellent employee. This is a business you can respect and trust. I would recommend them. More

by debarein1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Reuben Ferris

Jun 04, 2024

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that Jeremy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

June 04, 2024

Dealership Rating
Employee Rating

Jereme not the best for 1st contact. No one called me when car was done More

by WHITTNICOLE4
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 05, 2024

Priority Honda Roanoke responded

Nicole, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Jerome can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Dealership Rating
Employee Rating

Easy to schedule a convenient time for services. Easy drop off and pick up process More

by ANGELA.HARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Dealership Rating
Employee Rating

Efficient, very easy to work with, friendly staff and great customer service all around in all departments. More

by LAURA.HUDSON
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Dealership Rating
Employee Rating

Efficient communication, even when things got a little confusing regarding the availability of a specific recall question—Thanks Jereme. Also, their shuttle driver, Duke is just wonderful… friendly servic More

by DESTINATION314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Priority Honda Roanoke responded

We are very happy Jerome and Duke provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Dealership Rating
Employee Rating

Purchased my Honda accord in 2020,so far, the service and employee interaction has been very professional and courteous. I would recommend your dealership to all my friends. More

by orisjohnson43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2024

Priority Honda Roanoke responded

Oris, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

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