Jerry Deshong | Page 19
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
Dealership Experience
38 yrs, 7 mos
Industry Experience
44 yrs, 11 mos
202 Reviews
Write a Review202 Reviews of Jerry Deshong
June 03, 2019
Hidden services fees and poor service First time at Chapman, will never be back. Signed up for the 20 mile check up for an expensive 165.00 and to find out rotation of tires not included- First time at Chapman, will never be back. Signed up for the 20 mile check up for an expensive 165.00 and to find out rotation of tires not included- what a rip off. My current service station would have done the same 20k check for no fee and I would be charged for rotation. This package is a joke. Also car needed a part painted in the body shop and service Rep Jerry said he’d call when it was ready, after a week I followed up and it seems this body shop paint job was never initiated...I paid the 100.00 deductible...service department didn’t seem to follow through. Not happy, will stick to the great service I receive from my guys at Firestone in Lancaster city. Also...why can’t you wash the car when in for service...this isn’t offered at a Dealership??Chapman you have a lot to learn in the service industry. More
Other Employees Tagged: Graham in parts
June 03, 2019
Easy to deal with Appointment was very easy to setup online. Car was ready when they said and the service agents are super friendly and easy to deal with. Thanks! Appointment was very easy to setup online. Car was ready when they said and the service agents are super friendly and easy to deal with. Thanks! More
Other Employees Tagged: Michael Tufano
June 03, 2019
Very professional and quality work. We take all three of our Ford vehicles to this dealership. From sales to service, the staff is always professional, with quality work and affordable p We take all three of our Ford vehicles to this dealership. From sales to service, the staff is always professional, with quality work and affordable prices. More
June 03, 2019
Purchasing a new car I thought at first that it was a very impersonal car dealership since it was remodeled . I didn’t care for how I thought I would be meeting with Tyle I thought at first that it was a very impersonal car dealership since it was remodeled . I didn’t care for how I thought I would be meeting with Tyler and then was assigned someone else. It would have been better if Tyler had said when I show up he would delegate me to an associate. I wasn’t expecting that. Leno was great and knowledgeable. After spending over four hours there to purchase my vehicle as a spot customer I got to know the guys and relaxed a bit. Overall it was a good experience, although tiring to get it all done in one night. I should have just come back on my day off. I had problems with my brand new car pile light and check engine and no air conditioning the second day and the service department handled that splendidly. I wasn’t aware also that there was a new location. I would not give a bad review but there’s room for improvement. Try to go back to making it more homelike I didn’t like my dealer “going up to invisible manager “ That tactic seems outdated More
Other Employees Tagged: Tyler Deshong , Lino De La Rosa - Familia, Tom Evans, Scott McCann, Ann Thomas
May 29, 2019
Routing Maintenance Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welc Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welcoming and user friendly. I always feel like my car is in great hands at Chapman. More
May 27, 2019
Excellent customer service! Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car is always ready for pickup on the same day. More
Other Employees Tagged: Kyle Ackerman
May 24, 2019
Smiling and Flattering while handing you the bill Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is re Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is ready and,-- as they go over the $300+ bill, they are simultaneously telling you how great the "Older" car is - which is clearly due to the excellent driver! - way to go Chapman - soft soap the news - If only Doctors had the same great be manner! - I have come to know Chapman Ford over the years, and while a year ago the Employees seemed tense - they are now a happy bunch - They know my name - they take me to work and pick me up! love this place...…………... More
Other Employees Tagged: Chris Evangelista, THE AWESOME DRIVER WHO TAKES ME TO WORK!!!
May 22, 2019
Excellent Service It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought o It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought out the lease and refinanced to own it. More
Other Employees Tagged: Jared Meshey , Scott Greiner
May 22, 2019
State inspection I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. All of the employees are absolutely wonderful. More
May 22, 2019
Everything is just wonderfully great. The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my vehicle. Thank you very much. More
Other Employees Tagged: Michael Tufano