Jessica Counts
Jessica Counts at Brandon Honda
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Jessica Counts

Customer Service Manager

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.8
126 Reviews

Originally from Owego New York, I moved to Florida 7 years ago. I have been in the automotive industry for 10 yearsI have been with Honda, specifically Brandon Honda since March 2017. I started in sales and got promoted in 2022 to quality assurance manager.

Dealership Experience

7 yrs, 3 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

Employee Video

4.8

126 Reviews

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126 Reviews of Jessica Counts

December 19, 2023

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Employee Rating

Best dealer in Central Florida to buy a Honda vehicle - PERIOD! Sales, service and customer service employees are really dedicated to treating you like a true human being. Derick, Eric, Jessica, Michael an More

by bigmotter
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Recommend Dealer
Yes

Other Employees Tagged: Derek Degulis , Jessica Counts

September 02, 2023

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Jessica was extremely attentive during our whole experience as well as following up for some additional service days later. Very customer friendly helping finalize a great car purchase experience More

by Dan Rodriguez
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Recommend Dealer
Yes

Other Employees Tagged: Richard Bhawanidin, Wesley Weaver, Richard Lane

August 18, 2023

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Poor customer service, dishonest sales reps, dishonest sales practices, runs multiple credit pulls when only one was authorized, rude management, etc. Specifically told the sales rep Youssef that I only a More

by Jason L
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Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Sam Raabe, Chris Shotwell , Christopher Weiss, Youssef Ch-hab

Aug 21, 2023

Brandon Honda responded

Jason, We take every upset customer and their discontentment extremely seriously. While it is correct that only one credit pull for a lease purchase would be completed by our staff, inside of our dealership, we failed to relay that of course American Honda would do so as well to fulfill your installment contract with American Honda. We have done our best to adhere to consistent practices as it relates to additional fees related to 3rd party tag, tag transfer, document fees etc. Even a lease purchase (lease buyout) presents some level of liability to our enterprise and there is still some level of administrative work to complete and support the transaction. We hope this provides a clearer understanding as it seems we have not done a good job at communicating these protocols while you were in our dealership. Thank you, Sam Raabe General Manager Brandon Honda W 813.664.1234 M 352.789.9794

June 25, 2023

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I definitely recommend Christian for any of your new Honda needs.. he treats you like family😍 very pleased with my experience More

by Dinkyd16
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Recommend Dealer
Yes

Other Employees Tagged: Christian Cahueque , Joel Cartagena

June 23, 2023

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Come see Bryan Sherman at Brandon Honda! He truly goes out of his way to ensure that you are 100% satisfied. He takes a ton of time to answer all of your questions, and is super responsive t More

by The Edlund Family
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bryan Sherman, Michael Hughes

May 29, 2023

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This is our 3rd car from Honda. The 1st was a 2015 and Antonio was our Salesman! Antonio is awesome, Very knowledgeable, patient and understanding, Purchasing this car was very ove More

by Marybrown02
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Recommend Dealer
Yes

Other Employees Tagged: Antonio Rueda, Rachel Van Hart , Jessica Counts, Vega

April 05, 2023

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Amazing sales team and staff. They definitely go above and beyond to satisfy their customers and make the experience a great time. special Thank you to Riadh Mosrati my sales team More

by reighmy
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Recommend Dealer
Yes

Other Employees Tagged: Chris Shotwell , Riadh Mosrati

February 10, 2023

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Chris Weiss made the process of selling our Jeep stress free and pleasant. He was very knowledgeable and patient as we were undecided about trading it in. The transaction with the lien holder was smooth a More

by Shell
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Recommend Dealer
Yes

Other Employees Tagged: Justin Jarrell , Christopher Weiss

January 22, 2023

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Ahmed and the entire sales team made the buying process fast and easy! They took care of me and helped me get into a brand new 2022 Honda Accord! I would definitely recommend Ahmed and this dealership to m More

by Luciano
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Recommend Dealer
Yes

Other Employees Tagged: Ahmed Ramadan , Jose Alvarez

December 14, 2022

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Process was easy/smooth at a reasonable price with no pressure. Happy with my purchase! More

by williesramos
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Corrigan, Joseph Quinones, Jerry Bolah, Kylee Koder

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