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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford
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Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
322 Reviews

Dealership Experience

15 yrs, 7 mos

Industry Experience

41 yrs, 10 mos

Languages Spoken

English English

4.8

322 Reviews

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322 Reviews of Joanne Sasso

April 26, 2024

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Employee Rating

The associate was very helpful in getting me set up with a replacement key. They even uncovered that I had been overcharged for a previous service and initiated the refund for that. More

by hazystone
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Declan Foyle

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April 25, 2024

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Great service i was in and out fast they have great customer sevicei would recamend to oters to take there cars in for service More

by LISAMARTIN633
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Yes
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Apr 26, 2024

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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Everything went great. Everyone was so nice. I was seen on time. Everything went smoothly. More

by ANNSILVIO
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia

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Apr 26, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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The whole service team was great to deal with and the work performed on my wife's Armada was perfect! More

by adam
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Recommend Dealer
Yes
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Apr 26, 2024

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Adam. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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The process of getting my car checked and repaired was explained well. I explained to the staff that it is my first car and my first time having brake issues and she helped me navigate getting them checke More

by caty.sullivan
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Apr 26, 2024

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Caty. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

April 19, 2024

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Staff was very polite and helpful. Service Dept took excellent care of my car.. with added perks More

by RANKLIN1977
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Yes
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Apr 21, 2024

Colonial Nissan of Medford responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

April 18, 2024

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Service was great they were on top of thing and did a good jobwil be back for nextservice More

by RPTHAYER
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Recommend Dealer
Yes
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Apr 18, 2024

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

April 12, 2024

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Great experience everyone was friendly and professional. The receptionist went above and beyond to make me feel at ease. She explained everything that was going to happen with my vehicle! Great dealership! More

by foxymustang65
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Yes
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Apr 13, 2024

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 11, 2024

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Employee Rating

Jonathan was very helpful, excellent customer service. Happy to see Carl, Jessica and Joanne are still there. All around, wonderful. I will definitely come back again. More

by Rooselyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Carl Tagliamonte, Jonathan Casiano

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Apr 12, 2024

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 01, 2024

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Employee Rating

Everyone has GREAT customer service! Joanne is the best. I will definitely be back in the future. More

by DOTTINTAISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Chase

Helpful
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Apr 02, 2024

Colonial Nissan of Medford responded

It's great to hear that Joanne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

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