Jim Cotter at Toyota of Southern Maryland

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ernie Baud, Jim Cotter, Jamie Pizzo

My Review of Toyota of Southern Maryland:
My experience with this dealership was remarkable. Jamie Pizzo is absolutely wonderful. What I did like about Jamie was she just let me make up my own mind and she did not continue to pressure me which we all know salespeople can sometimes be very bothersome. I believe she answered most of my concerns as of now, but I still haven't driven the car that much. I am still a little nervous about driving it, especially pulling into the garage. Ernie also was very helpful with showing me how to use my phone and offer his help later when I get a different phone. Jim was also wonderful when closing the deal, very personable. Great personality! Thanks again for such a wonderful experience with all of you. I will definitely be back but not for another 10 years for myself, I hope! But maybe when our truck dies. Thanks again for such a wonderful experience.

Sincerely,
Beverly Randolph
.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Cotter

My Review of Toyota of Southern Maryland:
Usually buying a new car can be such a hastle and unpleasent experience but Jim made the process very enjoyable. He was friendly and attentive to my needs as a new car buyer. Gave me a no hastle test drive without time restraints. He worked tiresly to get me the best deal that suited my budget. It was truely a pleasure to work with Jim and i highly recommend him to anyone looking to purchase a new car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Cotter

My Review of Toyota of Southern Maryland:
This review refers to our experience associated with the purchase of 2012 Avalon.

This was our first visit ever to a Toyota dealership. All went well thanks to Sales Consultant Jim Cotter. Jim was very helpful, knowledgeable, patient and a true professional in the highest terms. We certainly plan to use his services again in the future as well as Toyota of Southern Maryland.A

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Cotter, Mike McKay, Jason Moritz, Myron Smith

My Review of Toyota of Southern Maryland:
My wife and I went into Toyota of Southern Maryland after an extremely bad experience at Toyota of Waldorf. We intended on buying a new Toyota Sienna SE and had some very particular reasons for doing so. Due to some other circumstances, we were a little upside down with our trade and needed to get a good deal. After working on a deal on the new SE we decided to go home and think about the numbers before making the big purchase. Not long after getting home, I was called by Myron and he had a couple more scenarios to run by me, one of which was a used 2011 Sienna LE... of which we decided to buy. Long story short... Myron and Jason were very in tune with what we needed and put a lot of time and effort into finding something that would fit our long term financial goals as well as family needs. Myron was open about the numbers and stressed that it was our decision and that they didn't want to strong arm us into anything. Instead, he sought out options for us to consider. Not once did we feel pressured to do anything but take whatever time we needed to make the decision. The GM Michael McKay was very kind and interacted with us regularly. When it came to finance, DJ Diehl was very straightforward about the numbers and worked to get us an awesome interest rate. Again, we didn't feel pressured about add-ons, just informed.

Overall, if we can help it, we won't go anywhere else to buy another vehicle (except that I'm a Dodge truck guy). I'm not trying to sound over the top, I've just bought quite a few vehicles over the years, and this experience was by far the best.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Cotter, Service Department

My Review of Toyota of Southern Maryland:
Over the past 10 days, my husband and I have been searching for the perfect new vehicle for me. I probably test drove at least ten new vehicles between Southern Maryland and Annapolis to no avail. No matter what I test drove, it just didn’t quite suit me. In fact, suiting me was quite a problem since I had no idea what I wanted - a crossover, an SUV, a car, a minivan, etc. No doubt this made assisting me difficult, to say the least.

Every time I saw a vehicle I thought I might like, Jim literally ran to get the keys and a tag for the vehicle so that I could test-drive it; and he continuously kept a smile on his face. (I probably ran Jim ragged, but very unintentionally!) At one point, I thought that I had made a decision and even asked to take the vehicle home overnight to see how I felt about it the next day. Jim said “no problem!” On our way home with the new vehicle, my husband and I stopped for dinner and discussed the vehicle sitting in the restaurant parking lot. There, my husband asked why I wanted to think about if I had already decided that this was the one? Well, that was it! We went right back to see Jim after dinner and bought my dream - a Toyota Highlander.

Jim was wonderful throughout the entire process; the price was right, the trade in was right, the finance officer was greeat, the entire process from beginning to end was right…and again, Jim was WONDERFUL. This is our first Toyota and we are looking forward to a quality vehicle and excellent service from the Service Department as a result of our wonderful experience with Jim.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Cotter

My Review of Toyota of Southern Maryland:
Vwery staisfied overall, both with the purchase and with the experience. The sales team was helpful and friendly, without any hard sell tactics. Jim Cotter guided us through the process knowledgeably. We were surprised to find a 2012 Prius V on the showroom floor, and after reviewing price and the financing options, we were delighted to get it.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Cotter

My Review of Toyota of Southern Maryland:
My husband and I were very happy with the sales and finance staff. This was our first experience with buying a Toyota and we were very pleased. They were curteous and knowledgeable.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Cotter

My Review of Toyota of Southern Maryland:
From beginning to end, Mr. Cotter, our sales rep was extremely helpful, curteous, and understood our budget/fuel economical restraints. James took time out to ensure we picked the right vehicle for our needs, and answered all questions, even some we were thinking but hadn't asked. Please pass along our sincere thanks to Mr. James Cotter for making our car buying experience very enjoyable. We are looking forward to purchasing our next vehicle, we now know where were going to shop first!

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