Jim Monahan
Jim Monahan at Rizza Cadillac Buick GMC
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Jim Monahan | Page 33

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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4.6
338 Reviews
4.6

338 Reviews

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338 Reviews of Jim Monahan

April 27, 2021

Dealership Rating
Employee Rating

Always a pleasure to have service at the dealership. Employees are always pleasant, facilities are always clean, and my vehicle is always returned timely. Thanks! More

by ac1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Candace Kostial

Apr 29, 2021

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 15, 2021

Dealership Rating
Employee Rating

Service reps especially Rebecca DeAndre are very professional. Love the atmosphere. Always clean. Repair prices a bit costly. Understand it was Cadillac who wanted GMC/Buick separate. They charge th More

by LMITCH8154
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Becky Aboswielem

Apr 19, 2021

Rizza Cadillac Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 12, 2021

Dealership Rating
Employee Rating

My scheduled appointment time was honoured and my time spent waiting for the job to be completed was not long. I can surely appreciated that. More

by Smithrosal
Customer Service
Friendliness
Recommend Dealer
Yes
Apr 14, 2021

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 10, 2021

Dealership Rating
Employee Rating

Customer friendly ! Was well taken care of of . Got a loner free of charge while service was being done . Was constantly updated on progress of my service being done! More

by TOMMYCD248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Jim Allegretti, Candace Kostial, Mike Lorenzo, Anthony Rizza

Apr 13, 2021

Rizza Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. J.C Rocha- Business Development Manager- jrocha@rizza.com

April 10, 2021

Dealership Rating
Employee Rating

I appreciate the professionalism and knowledge and honesty of my service advisor, Jim. And the cashier was knowledgeable and accurate and efficient. A great experience. More

by jmjezuit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 13, 2021

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! J.C Rocha- Business Development Manager- jrocha@rizza.com

April 09, 2021

Dealership Rating
Employee Rating

The appointment was good. The man that took care of me was very nice. But I have been their twice never received my award points. More

by SPEAKSD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 13, 2021

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. J.C Rocha- Business Development Manager- jrocha@rizza.com

April 07, 2021

Dealership Rating
Employee Rating

1 star is for customer service, not service itself. I never received a call that my car was done. I called, got sent to voicemail, left a message. Still no call back. Showed up anyways. Car was done, but More

by Mitrev
Customer Service
Recommend Dealer
No
Apr 08, 2021

Rizza Cadillac Buick GMC responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2021

Dealership Rating
Employee Rating

Brand new car has had nothing but issues since purchase. Car is still at dealership now, after being told it was ready for pick up. Dealership is middleman to corporate. I’m being ran in circles about my is More

by Chasecarthen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 08, 2021

Rizza Cadillac Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 04, 2021

Dealership Rating
Employee Rating

The buick service is the best! Big Thanks for the comfortable loaner vehicle. I'm very satisfied with customer service at buick. Thanks so much for servicing my car More

by charmainekomperda6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 06, 2021

Rizza Cadillac Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 27, 2021

Dealership Rating
Employee Rating

Did a decent repair work on the 2014 Buick that was having dashboard signals regarding the front collision sensor and the stabilization system needed to be replaced More

by richg2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 30, 2021

Rizza Cadillac Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. J.C Rocha- Business Development Manager- jrocha@rizza.com

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