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Jim Watts
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519 Reviews
519 Reviews
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519 Reviews of Jim Watts
July 25, 2019
Questionable Practices concerning Engine replacements I bought a used 2016 Kia Sorrento in November 2018 I then drove it until April 2019 and the engine malfunctioned and needed to be replaced. I had I bought a used 2016 Kia Sorrento in November 2018 I then drove it until April 2019 and the engine malfunctioned and needed to be replaced. I had the car for less than six months and put less than 10,000 miles on the car. Kia replace it, the engine was on back order, it will took at least two months. When we picked the vehicle up after the engine had been replaced we were told by Kia that we needed to replace the front brakes and rotors due to rust build up, there reason, after I explained that we have only had the vehicle for six months and had less than 10,000 miles and that the average life for brake pads and rotors was at least 15000 miles they told me this: when a vehicle sits for over 60 days rust builds up on the brake pads and rotors which caused pitting. Mind you that this was the mechanic/ service technician attendant giving me this information concerning the brakes and rotors. The dealership told me that they could do nothing for me that this was not their issue that had to be taken up with Kia corporate. I was instructed to contact the KIA customer service, which I did and that was two weeks ago and I’ve been getting the runaround ever scene. Kia does not take care of their customers too well when issues arise that are Foley not the responsibility of the owner. Not sure if this is a corporate issue or regional issue. I will say that the service staff was courteous and polite. More
by deo923
Verified CustomerOther Employees Tagged: Ed Daerr
Helpful 
July 18, 2019
Excellent fast service Staff was very polite and courteous at all times throughout my visit. They finished in an extremely short span of time and actually finished sooner th Staff was very polite and courteous at all times throughout my visit. They finished in an extremely short span of time and actually finished sooner than I was told they would. I'm very impressed and have nothing but positive things to say about this service department. More
by MISSMEG1371
Other Employees Tagged: Ed Daerr , I'm not sure which person helped me, it wasn't Jaime or Manny.
July 09, 2019
great service fast service, great people, great work what else could you ask for from a dealer. this is why when I am ready for a new car they will be my first choi fast service, great people, great work what else could you ask for from a dealer. this is why when I am ready for a new car they will be my first choice More
by A.ABBOTT4
Other Employees Tagged: Jaime Lucas
June 29, 2019
New Engine put in This is the second time we have had our vehicle serviced. First time they left all kind of dirt and grease on the front seat. Then we had to get a new This is the second time we have had our vehicle serviced. First time they left all kind of dirt and grease on the front seat. Then we had to get a new engine put in and kia had our car for three weeks and we just got it back 3 days ago and they didn't put certain parts back correctly behind the steering wheel and left all kind of dirt all over the front seats. Then we opened the trunk and all on the outsides of it were covered in dirt, mud, leaves and grim. I actually had that car cleaned and washed before it broke down on me. My husband and I are very disappointed in KIAS service department. We may never get another vehicle from Kia again cause of the service department!! More
by KDRENNEN32
June 26, 2019
wow on customer service Jamie who works the service desk is amazing. She delivered great customer service with her willingness to help me print out my registration form and h Jamie who works the service desk is amazing. She delivered great customer service with her willingness to help me print out my registration form and her overall friendly attitude. Ill always bring my car back to this dealer because of the great team you have. My car was sparkling clean due to the complimentary car wash and my inspection and recall went easy peasy. thanks south hills kia for yet another amazing service. More
by SWEETPEA15017
Other Employees Tagged: Jaime Lucas
June 11, 2019
Overcharged and lack of Communicarion My car was there well over a month while the engine rebuilt under warranty. Just getting there was a struggle as no one was giving me an update on the My car was there well over a month while the engine rebuilt under warranty. Just getting there was a struggle as no one was giving me an update on the work. Then my inspection expired while there and was told needed new mufflers to pass at $1000. When I picked up car muffler work was almost $1700. Service contact claims he told me as he has written down. Waiting for service manager to call. More
by msund
Other Employees Tagged: Ed Daerr
June 08, 2019
Fix my car Car not fixed first time there 399.50. Returned to shop. Was suppose to be done friday, i am still waiting for a call to pick her up. Very dissatisfi Car not fixed first time there 399.50. Returned to shop. Was suppose to be done friday, i am still waiting for a call to pick her up. Very dissatisfied. I leave messages and do not get calls back. I love my car, but your service department leaves alot to be done. More
by mawl2927
June 04, 2019
Good experience They were great to work with. They were Timely, reliable and a decent price for servicing. They always go above and beyond to make sure the vehicle is They were great to work with. They were Timely, reliable and a decent price for servicing. They always go above and beyond to make sure the vehicle is safe! More
by gjt5011
May 24, 2019
Nice dealership Always courteous and professional car is always fixed quickly courtesy van is great to take you anywhere while Its being fixed kia is a great car Always courteous and professional car is always fixed quickly courtesy van is great to take you anywhere while Its being fixed kia is a great car More
by TDMA218
Other Employees Tagged: Patrick Winter, Ed Daerr , Jaime Lucas, Manny Maxino
May 17, 2019
Keep in Tip Top Shape email from Patrick Winter Owning a 2012 Kia Sorento, I wasn't sure what, if anything, I needed to keep the vehicle it its great working performance. I found out Jim Watts was Owning a 2012 Kia Sorento, I wasn't sure what, if anything, I needed to keep the vehicle it its great working performance. I found out Jim Watts was back at Kia as the Service Manager, contacted him, and, voila, got the appointment I wanted. Surprise car wash 1stm then the blah blah blah point inspection, got an oil change and recommendation to NOT rotate tires at tis time. AND Boom!! . Out of there in an hour. I spent more time with the Sales Manager exploring the latest upgrades in the current Kia lineup (I asked for a fair market trade in value) than it took to get thru service (with a car wash !!!). I am undecided If its the right time to update as presently I am pleased, and this is my third Kia. Jamie Lucas is a very hard working lady trying to keep up with the pressure of service techs and us pesky and demanding patrons. Thank you for keeping me updated via txt msg through the process. Easy as Pie even though the Souls have a bottleneck with some recall. More
by Gestures24
Other Employees Tagged: Patrick Winter , Jaime Lucas
