Jimmy Pena | Page 9

My car was picked up at my office at 10:30am. Earlier that morning, I had tried to change the time to the afternoon but was told if I did do they’d have to keep it overnight. I stated I didn’t w Earlier that morning, I had tried to change the time to the afternoon but was told if I did do they’d have to keep it overnight. I stated I didn’t want that so I kept the initial time. I was impressed that I was contacted within the hour and told that I need four new tires as mine were bald. This surprised me as I had not noticed at all! . I said I’d need a quote before I decided. I was told they would call back with this info and everything else once the car was checked. Being at work, time flew then I noticed it was almost 5 pm and I got no call back about my car. So I decided to call to check. After holding and some confusion in whether it was ready or not I was told they had to keep it overnight. I had no ride home! I informed as such and was told that i could get rental and would be reimbursed! I asked how I might get to the car rental place without my car!!! I was told they could pick me up at 8 IN THE MORNING! I had to take a Lyft home, which I never use because I have a trauma that makes me uncomfortable being alone with strangers!!! In the morning I was told that tires would be about 1200 and another 1500 in repairs. I asked that they change my oil and do two other necessary things and return my car! There was no mention of renting a car. I canceled my first client of the day and waited until my car was ready. It was dropped off at about 11am! This is my third bad experience with the service department and the first was when I purchased the car! I’ll take it to Hollywood Cadillac from here on! More

by dionedepooter Verified Customer Verified Customer

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Always a Great Experience! A Great Team from the young man who greets you to all involved! Thank you to Jimmy and Angel! A Great Team from the young man who greets you to all involved! Thank you to Jimmy and Angel! More

by MICHAELKELLEY293 Verified Customer Verified Customer

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Everyone is very friendly and attentive. Pat and Jimmy go above and beyond. It’s a very nice dealership. Enjoyed the museum. Pat and Jimmy go above and beyond. It’s a very nice dealership. Enjoyed the museum. More

by Poca25 Verified Customer Verified Customer

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Great service. The attention was excellent, fast, and they gave me the car after a car wash. I am happy. The attention was excellent, fast, and they gave me the car after a car wash. I am happy. More

by AMADOGIL17 Verified Customer Verified Customer

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Service was amazing, they took care of the problem as soon as possible They even picked up the car and returned it within a couple of days soon as possible They even picked up the car and returned it within a couple of days More

by SATOSINGH Verified Customer Verified Customer

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I spent 4 hours at this location and I was sent on. my way with the issue not being resolved. my way with the issue not being resolved. More

by SEVON.BORELAND Verified Customer Verified Customer

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The service was excellent, Lincoln the dale representative was very nice and helpful during the transaction representative was very nice and helpful during the transaction More

by LOURDESBOSCH60 Verified Customer Verified Customer

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