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Jimmy Pena
Jimmy Pena at Ocean Cadillac
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Jimmy Pena | Page 2

Service Director

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
87 Reviews
4.5

87 Reviews

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87 Reviews of Jimmy Pena

February 06, 2024

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Employee Rating

Outstanding, timely, and professional overall experience with exceptional customer service provided throughout my service appointment. More

by Adrian9
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Recommend Dealer
Yes
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Feb 06, 2024

Ocean Cadillac responded

Adrian, Thanks for sharing about your experience with Ocean Cadillac. Jimmy and our service team appreciate your business and hope to see you again soon!

January 27, 2024

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Great service ! They come to your home pick up & Drop off, save me time and washed the car! More

by icmgllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Jan 29, 2024

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

January 23, 2024

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Employee Rating

95% good service. Alto courtesy car was great.. will appreciate service open at 7 on Saturdays More

by a_gordo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Jan 23, 2024

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

January 23, 2024

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Employee Rating

Ocean Cadillac's service department always does a great job. Their folks are very friendly and they provide great service. More

by REY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason,

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Jan 23, 2024

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

January 20, 2024

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Employee Rating

The service manager great attention and comprehension, we are conformed with service a mechanic department. Thanks ocean Cadillac my dealer More

by saladomaikel87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DAS Admin

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Jan 21, 2024

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

January 16, 2024

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They are so helpfull and friendly all the time Both sales and service department Will highly recommend More

by burak.imer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Jan 16, 2024

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2024

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They have been doing a good job. Orlando Castellon is a great, honest service advisor! More

by VISTVAN88
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina , Orlando Castellon

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Jan 16, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with Orlando and our team. We're glad to hear we delivered such a great experience!

January 14, 2024

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just do not trust their service department have taken my car there for a while and the last few times i have not had a good feeling about how they handle things and the turn around time is usually a week or More

by LARIOS.GABE
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Recommend Dealer
No
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Jan 18, 2024

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 10, 2024

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Employee Rating

Adriana and Jimmy the manager are very helpful and took care of all my issues. Went above and beyond! More

by GGALUSTYANTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina , Orlando

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Jan 14, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 09, 2024

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Employee Rating

No one was genuinely interested, took ownership to repair a steering problem that 4 day old car had. More

by Gilbert & Rebecca
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Jan 10, 2024

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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