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Jimmy Pena
Jimmy Pena at Ocean Cadillac
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Jimmy Pena | Page 8

Service Director

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.4
88 Reviews
4.4

88 Reviews

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88 Reviews of Jimmy Pena

December 30, 2022

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Employee Rating

Easy to make service appointment and was in and out very quickly. While I waited for a short time, I had a great meal at the cafe and walked by the Museum of amazing classic vehicles...a must see for any au More

by mbrandes
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivero

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Dec 31, 2022

Ocean Cadillac responded

It's great to hear that Jimmy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

December 11, 2022

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Employee Rating

We had an excellent experience great customer service- every thing was explained carefully. Will recommend. More

by mercyandjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Ricardo Rivero , DAS Admin, Marc Collins, Petrina Cossentino, Mario Murgado JR, Hugh Okoye, Matt Wahnon

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Dec 11, 2022

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

December 08, 2022

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The only thing that is good is the cafeteria good food and good service thanks More

by franciscoferia
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 14, 2022

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have a 5 star experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around.

December 07, 2022

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Very professional, smooth, fast purchase. Jason is a great sales person will come back to him More

by MIAMI.MAIL
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Workmanship
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Recommend Dealer
Yes
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Dec 08, 2022

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 02, 2022

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Everyone at the dealership was extremely friendly and helpful. They have a really great team. The wait was a bit long but the overall service was great. More

by DAVIDALANBEARD123
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 04, 2022

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

December 01, 2022

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This visit was very smooth although longer than expected. I was very satisfied with the service appointment. More

by ALCIRAEIMIL
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Recommend Dealer
Yes
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Dec 04, 2022

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 30, 2022

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Service Department very clean and exceptional service. Very happy that we went to this location More

by karina1123
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Raffo

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Dec 01, 2022

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

November 16, 2022

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Henrique is the best! ! Good guy !!!! keep it like this my man !! he is really know how to help people More

by Blancentertainment
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro

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Nov 17, 2022

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2022

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Employee Rating

Good diagnosis of rainwater leak into the car. Found flaw of the manufacturer. Replace bad & corroded parts. Waiting for parts missing to repair & apply Cadillac recall. Good price. More

by dovliven
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Hugh Okoye, Ariana Molina, Eric (Mechanic), Lino Tapias.

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Nov 13, 2022

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 04, 2022

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Faster and great service god job ocean Cadillac the best dealer and service in florida More

by auromarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 06, 2022

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jimmy met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

Nov 07, 2022

auromarp responded

Thanks so much

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