Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer | Page 7

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Joanne Palmer

February 20, 2024

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Employee Rating

Customer service was great, it always is. Prices for some of the services are pretty expensive. More

by VLUCIANATELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Feb 20, 2024

Subaru of Utica responded

We sincerely appreciate your business and constructive feedback. Knowing you always enjoy great customer service when visiting means a lot to our Subaru of Utica team. Regarding the cost of service, we're always trying to provide our customers the fairest price possible and your thoughts will be discussed internally. Additionally, we like to suggest checking our dealership website for current service specials, which can help lower costs while still receiving car care from certified experts. Your business is truly valued here and we hope you'll continue considering us for your automotive needs.

February 16, 2024

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Joanne was very pleasant and friendly. She kept me updated on wait time and explained a concern I had. More

by TWINWOOD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Feb 19, 2024

Subaru of Utica responded

It's important to us that our service guests stay informed and comfortable while we tend to their vehicle, and Joanne will be proud to hear her assistance allowed us to reach that objective while working with you. Thank you for your kind feedback and trust in the Subaru of Utica team with your service needs. Drive safe an come back to see us again whenever we can next be of help.

February 09, 2024

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Great trust them completely do a good job pickup time is great no delays and that are great people More

by JSTAFFO673
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Feb 09, 2024

Subaru of Utica responded

Knowing that we have the trust of a valued Subaru of Utica guest makes us proud, and receiving feedback like this means a lot to the team. It's our pleasure to have provided you timely assistance and great service. Travel safe and we'll be ready to help again whenever you next need.

February 08, 2024

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On Saturday, February 3rd, I dropped my vehicle off for an annual inspection along with an oil change. During the inspection, it was found that my brakes were badly in need of replacing. Joanne called to b More

by robynlee94
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Perkins

Feb 09, 2024

Subaru of Utica responded

Robyn, thank you so much for taking the time to share this very kind feedback following your recent service experience with our team. We know needing vehicle repairs can be stressful, and it's a goal of ours to help valued Subaru of Utica guests like you manage the situation comfortably as possible. Joanne and Dan will be very appreciative of your commendations for their efforts, and please know it was their pleasure to help with everything. All of us wish you the safest and most enjoyable travels ahead and we'll see you again whenever we can next be of assistance.

February 08, 2024

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The people are always friendly and professional. The waiting area is always clean and beverages are offered. More

by DMSSWS3255
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati , Bradley Mcphearson

Feb 08, 2024

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and thank you for the kind compliments. It's our pleasure to provide you friendly, professional service and a clean, refreshing waiting area. Travel safe and we'll see you again next visit!

February 07, 2024

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They got me in and out with efficiency. Everyone was very polite. I've always thought they do a great job! More

by APHYOSS
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Recommend Dealer
Yes
Feb 07, 2024

Subaru of Utica responded

Nothing beats hearing that a valued guest of ours enjoys a job well done on every occasion. Thank you for trusting us with your business and leaving the kind feedback. We'll be ready with the same polite, efficient and timely service whenever you next visit us here at Subaru of Utica.

February 07, 2024

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Always a great experience at Subaru. The service department is very professional , informative and friendly More

by MATERIALGIRL1021
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Feb 07, 2024

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica, and we appreciate your continued patronage. It's always nice to hear our guests enjoyed professional, informative and friendly service while visiting and we look forward to repeating the experience when you next return. Thank you for the kind feedback.

February 06, 2024

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My whole experience was fruitful and service was exceptional,I would recommend you guys to everyone!!! More

by BILLSTAFFO
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Recommend Dealer
Yes
Feb 06, 2024

Subaru of Utica responded

We're so glad to know you had a fruitful experience with us at Subaru of Utica! Thanks for recommending our service, we appreciate it.

February 06, 2024

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I had great experience in this dealership. The staffs were very kind and professional. Thank you! More

by Woo-Ram Lee
Service Price Transparency
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Recommend Dealer
Yes
Feb 06, 2024

Subaru of Utica responded

Thanks for the five-star review of Subaru of Utica! We strive for professionalism in all interactions so it's great to see you enjoyed working with our service staff. We hope to provide you with stellar service again down the road!

February 06, 2024

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Employee Rating

Very courteous and friendly at service department I had no appointment but got my outback in and taken care of as promised Job well done!!😊 More

by THOPPER50
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Feb 06, 2024

Subaru of Utica responded

Friendly and professional interactions are our goal here at Subaru of Utica. Thank you for being a valued customer with us and we hope to work with you again for your future automotive needs. Safe travels in your Outback!

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