Joe Harless

Wish I could leave it as a negative because they don't deserve even a star...please listen to all these reviews and get your car elsewhere..brand new car..need roadside assistance and repair..been 3 days deserve even a star...please listen to all these reviews and get your car elsewhere..brand new car..need roadside assistance and repair..been 3 days and counting and won't even help More

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If I could give this dealership a negative star rating I would. Unfortunately, I have made the poor decision to have this dealership work on my truck on 4 different occasions now. Have yet to have the sam would. Unfortunately, I have made the poor decision to have this dealership work on my truck on 4 different occasions now. Have yet to have the same service writer at the end of my visit as when I started. I have yet to have my repair completed accurately on the first visit. I have yet to speak to someone at this dealership that is honest, and can give a straight answer on anything. Earlier this year I took my truck in for a recalled item. They called me a few days later to inform me that "some connectors broke during the recall and it was going to be $800 to repair. Long story short, over the next several months I was lied to, about multiple things. I was told by 2 different individuals that they were in touch with Ram trying to get my issue resolved. When I was finally fed-up and retrieved my now broken truck from this place. I found out not only did they not even contact RAM but that the part that "broke" was actually covered. During my investigation since retrieving the truck. I have found multiple bolts that were left loose during the repair. This is not the first time I have "discovered" items that were not properly put back in operating condition after they performed their work. I would highly encourage you to think twice about trusting these guys with anything. I personally would not let them air up the tires on a bicycle. More

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Texas dodge has the worst customer service, they will not return your phone calls, Joseph harless is hard to get in contact with and the service department refuses to work in a timely manner return your phone calls, Joseph harless is hard to get in contact with and the service department refuses to work in a timely manner More

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Service Center Mayhem If you look at Texas Dodge's "Read Our Reviews" section in their "About" tab they stress that they want to give customers a real taste of "true cust If you look at Texas Dodge's "Read Our Reviews" section in their "About" tab they stress that they want to give customers a real taste of "true customer satisfaction" Here's what they'll be getting. A letter to Texas Dodge of Amarillo: I'll be sure and emphasize that the "stress-free, no-hassle and friendly buying experience" entails arrogant service workers who only want the best bang for their buck rather than owning up to their mistakes. More than not, I have left unsatisfied from the service department. On more than one occasion, my pickup has been rummaged through (nothing ever taken, but maybe try hiring some people with honesty and integrity). In the past, I have called to ensure I could get my oil changed that day in a certain time period. In which case, I drive the two hours to get it changed and get turned away with a mere offering of a cap and shirt (which I decline because if I drove two hours for that, then I would have went somewhere worthwhile). These issues I could get past, however, after this final oil change (if you can call it that), I will NOT be back and if I can help it, then no one I know will step foot on your property. Let me set the stage. I came in for my routine oil change. Oil change is completed. I inspect my pickup and, like before, it has been rummaged through but nothing taken. Oil marks have been left just before the grill of the pickup (great attention to detail as you can tell by the service team). I drive off the lot and get *maybe* 1,000 feet away when the check engine light comes on. I turn around and go back to the service department. They check to see what the indicator for the light is. The indicator is the "crank case sensor". They take the pickup to the back to further investigate and also take the receipt that they gave us for the original oil change that detailed what they found. They return and say it was due to "how bad the emission system is" and since we didn't clean it out that it came on. They programmed the light off and said that there was a 50/50 chance for it to come back on, but it was a good possibility for it to come back on until we got the emission maintenance done. Funny considering that the particular sensor could also come on due to the oil being overfilled. I drive back off the lot. Instantly notice that something is wrong and soon after smoke coming from tailpipe. This is all in the matter of less than two miles. Originally, we were going to take it to somewhere new who is trusted, however, we figured out that YOUR service department OVERFILLED the oil by A LOT. The oil was leaking from underneath and still had gone no more than two miles. By this time your facility is closed, so it gets brought back the next morning. We tell the service department what they did and they agree to a completely new oil change. They do this "oil change" and it gets returned with still too much oil. After some arguing and no admission of guilt by your service team, we tell the service guy that we are still not satisfied and that we are through arguing and they turn around and leave. We take it to the trusted dealership and they do a proper oil change. A great story except for the fact that, because of YOUR service team's incompetence, damage was caused to the rear main seal from driving it that short distance after the original overfilling. From the bottom of my heart, thank you for your shoddy service and all of the thief's at Texas Dodge. We really do appreciate your arrogant service workers, greediness, lack of responsibility for your actions, incompetence and the overall "true customer" dissatisfaction that we have received. We will not be back. We will never talk good about your dealership or any associated dealership. Good luck to all your future customers. More

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Excellent customer service We dealt with Chuck Carter he was a pleasure to work with we pretty much had everything worked out over the phone and internet before we even went to We dealt with Chuck Carter he was a pleasure to work with we pretty much had everything worked out over the phone and internet before we even went to the dealership, Your Dealership is very lucky to have a true professional like Chuck Carter, we will be dealing with him in the future!!! More

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Unethical Practices This place sold my 80 year old father a 60k jeep for seven years at 6.71% interest rate. He is on a fixed income from SS and cannot live on these pay This place sold my 80 year old father a 60k jeep for seven years at 6.71% interest rate. He is on a fixed income from SS and cannot live on these payments. Went in less than 24hrs later to explain and they state "GET A LAWYER" More

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Worst Buying Experience Ever Texas Dodge displayed the worst business ethic I have ever witnessed. After purchasing a truck from them, it broke down within an hour. They towed it Texas Dodge displayed the worst business ethic I have ever witnessed. After purchasing a truck from them, it broke down within an hour. They towed it back to do repairs and provided me with a loner vehicle. After 2 months of me having to contact them, them not returning calls, tons of excuses and frankly getting the "run-around" I went back in to figure it out. They still didn't have it fixed and therefore offered me another truck. This one was newer and more expensive, but I decided to buy it because they made it sound like a great deal. I was under the impression that they were trying to make up for all that I had been through. Boy was I wrong!! Not only did they screw me on money by trading the truck (I had for 1 hour) for less than I bought it for, but that new truck only lasted 1 week before it too stranded me on the side of the road and had to be towed back to the shop. At this point I'm very frustrated and honestly don't want to purchase this truck any longer, so I decide to go talk to them again, and things just got worse. Looking to resolve the situation immediately I wanted to go straight to the GM. He wasn't available so i was directed to the sales manager. He told me that he didn't have control over any of this, he didn't break the truck nor make it so what did I want him to do? This really floored me and I admit I raised my voice asking him well who can handle this? He responded by screaming and yelling at me, professing that he had no control over it and that I needed to take it up with the service department. Convinced I wasn't going to get anything accomplished I decided to leave and come back Monday morning at 9am when GM gets in. I arrived at 930 am and GM was paged but I never saw him. Another salesman said he would help me try and figure all this out and we proceeded to come up with a solution. At this point I didn't want to do business with them at all but was told I couldn't get my money back. So once again I worked with them hoping to find yet another truck. There was only 1 on the lot and it squeaked when I test drove it so not something I wanted to buy. I was told sorry nothing we can do but wait and see if something comes in. The customer service I received was xxxx-poor at best and I'm actually being nice. I did finally talk to the GM on the phone after leaving the dealership that day but he too told me that there wasn't much he could do except put a rush on getting the truck fixed. I'm still waiting. This dealership is the worst example of the notion, put customers first, I have come across. In my opinion they are crooks preying on consumers with zero remorse! I will tell every single person I come in contact with to NOT buy a vehicle from them. You can take that to the bank!!! UPDATE- (6-18-18) I still don't have the truck I purchased on 5-25-18 and they have not reached out to me to explain anything!!! More

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06 Cummins had a recall. Truck had a recal, they had the parts and personnel to get it done in Saturday. Took them a couple hours and had me back in my vehicle. They’ve gone a Truck had a recal, they had the parts and personnel to get it done in Saturday. Took them a couple hours and had me back in my vehicle. They’ve gone above and beyond to take care of me and my family. More

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Best dealership My company buys 45 trucks per year and this is our first time to deal with this dealership. It has been the best experience out of the multiple deale My company buys 45 trucks per year and this is our first time to deal with this dealership. It has been the best experience out of the multiple dealerships I deal with. We will definitely be buying more vehicles mostly because of the personnel were extremely helpful and friendly. More

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Very helpful an friendly. Really enjoyed Haze.. Your service dept is second to none. Very professional installing the extra bling I added to my new truck. I was very pleased with the looks an outcom Your service dept is second to none. Very professional installing the extra bling I added to my new truck. I was very pleased with the looks an outcome. More

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