Ronnie Black

Just want to thank Alexis Flores, Maria, and the rest of the Texas Dodge Team for repairing my 2020 Ram 3500. I fully understand how difficult it is to find the parts to replace an recalled high pressure fu the Texas Dodge Team for repairing my 2020 Ram 3500. I fully understand how difficult it is to find the parts to replace an recalled high pressure fuel pump and the entire fuel system. Your ability to network with RAM care and expedite the shipment of parts assisted in getting my truck back on the road 6 weeks prior to the projected estimated repair date is phenomenal I know I can be extremely persistent and truly appreciate your patience in dealing with me as a customer. To the entire Texas Dodge Team, "Ya'll Rock"!!!!! More

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Needed to bring car in because of a light not working, employee was very rude. I have to take my Jeep elsewhere to get checked. employee was very rude. I have to take my Jeep elsewhere to get checked. More

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Understandable and respectful I stopped by Texas Dodge just to take a look at a few of their pickups, once I parked and started looking I was greeted by Ronnie, Rubicon Ronnie is w I stopped by Texas Dodge just to take a look at a few of their pickups, once I parked and started looking I was greeted by Ronnie, Rubicon Ronnie is what they call him, he was very respectful and let me talk. We test drove a used 2015 RAM 1500 and after we got back I told him it was nice but not exactly what I was looking for, so we walked the lot. Not seeing what I was looking for we stumbled across a 2019 RAM Tradesman that was close to what I was looking for. I asked Ronnie about Texas Dodge honoring USAA and TrueCar sales because when I use those services their dealership never pops up, so we walked in and he spoke the sales manager who said they would. Ronnie and I talked and I told him dueto scheduling I wouldn't be able to buy today buy I will return the next, he was understanding to that and we exchanged numbers. Well I couldn't lock in my financing for that truck so the next morning I called and told him I couldn't do it, he was very respectable and understood. I give Ronnie a 5 star and Texas Dodge 4 stars because I just couldn't afford that new truck, but He was respectable and professional. More

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Worst Buying Experience Ever Texas Dodge displayed the worst business ethic I have ever witnessed. After purchasing a truck from them, it broke down within an hour. They towed it Texas Dodge displayed the worst business ethic I have ever witnessed. After purchasing a truck from them, it broke down within an hour. They towed it back to do repairs and provided me with a loner vehicle. After 2 months of me having to contact them, them not returning calls, tons of excuses and frankly getting the "run-around" I went back in to figure it out. They still didn't have it fixed and therefore offered me another truck. This one was newer and more expensive, but I decided to buy it because they made it sound like a great deal. I was under the impression that they were trying to make up for all that I had been through. Boy was I wrong!! Not only did they screw me on money by trading the truck (I had for 1 hour) for less than I bought it for, but that new truck only lasted 1 week before it too stranded me on the side of the road and had to be towed back to the shop. At this point I'm very frustrated and honestly don't want to purchase this truck any longer, so I decide to go talk to them again, and things just got worse. Looking to resolve the situation immediately I wanted to go straight to the GM. He wasn't available so i was directed to the sales manager. He told me that he didn't have control over any of this, he didn't break the truck nor make it so what did I want him to do? This really floored me and I admit I raised my voice asking him well who can handle this? He responded by screaming and yelling at me, professing that he had no control over it and that I needed to take it up with the service department. Convinced I wasn't going to get anything accomplished I decided to leave and come back Monday morning at 9am when GM gets in. I arrived at 930 am and GM was paged but I never saw him. Another salesman said he would help me try and figure all this out and we proceeded to come up with a solution. At this point I didn't want to do business with them at all but was told I couldn't get my money back. So once again I worked with them hoping to find yet another truck. There was only 1 on the lot and it squeaked when I test drove it so not something I wanted to buy. I was told sorry nothing we can do but wait and see if something comes in. The customer service I received was xxxx-poor at best and I'm actually being nice. I did finally talk to the GM on the phone after leaving the dealership that day but he too told me that there wasn't much he could do except put a rush on getting the truck fixed. I'm still waiting. This dealership is the worst example of the notion, put customers first, I have come across. In my opinion they are crooks preying on consumers with zero remorse! I will tell every single person I come in contact with to NOT buy a vehicle from them. You can take that to the bank!!! UPDATE- (6-18-18) I still don't have the truck I purchased on 5-25-18 and they have not reached out to me to explain anything!!! More

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Fast and courteous Made appointment. Was in and out in 2 hours with a new cruise control switch. Staff knew I had a doctors appointment in Dallas. Thanks! Made appointment. Was in and out in 2 hours with a new cruise control switch. Staff knew I had a doctors appointment in Dallas. Thanks! More

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Great service. I would highly recommend Texas Dodge to family and friends. I love my pickup, and have driven Dodge products for a number of years. Thanks. I would highly recommend Texas Dodge to family and friends. I love my pickup, and have driven Dodge products for a number of years. Thanks. More

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Only place to shop! I have bought 3 new pickups at Texas Dodge in the past 4 years. They always work with me, I always walk away happy. Fast, friendly, always reliable. F I have bought 3 new pickups at Texas Dodge in the past 4 years. They always work with me, I always walk away happy. Fast, friendly, always reliable. From sales, to finance, to manager, to the service center I have zero complaints! Haze even worked to get me in my newest pickup on his day off. More

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Above & Beyond Expectations Brandon, Ronnie, Cody & Judd went above and beyond expectations in a difficult situation. I appreciate these Businessmen and their candor. I recomm Brandon, Ronnie, Cody & Judd went above and beyond expectations in a difficult situation. I appreciate these Businessmen and their candor. I recommend business with these guys. More

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My visit Ronnie Black helped me during my visit and I found him easy to work with and he answered all questions I asked to my satisfaction so I would recommend Ronnie Black helped me during my visit and I found him easy to work with and he answered all questions I asked to my satisfaction so I would recommend Ronnie Black to help you if you visit this dealership. More

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Easy Fast and Fun Ronnie Black and the staff at Texas Dodge made our car buying quest both fast and easy. they had a great inventory of minivans we were looking for. Th Ronnie Black and the staff at Texas Dodge made our car buying quest both fast and easy. they had a great inventory of minivans we were looking for. Thanks Guys More

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