Joe Kelly

The good: This being my first car purchase, Joe Kelly was incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certif incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certified used car I ended up getting from this dealership was high quality, just needed some deep cleaning on my part but, when they certified, they mean it. Have not had an issue with it since purchasing in September 2021. Bad: 1) I didn't want to sign paperwork without support, this being my first large purchase, just to remind you. Joe mentioned that he was supposed to be the one to finalize the purchase with me but that was impossible with my schedule. He either had to not leave for his vacation as planned, or switch the sale over to Aimee. I told him I would rather not buy the car than keep him from his vacation so, Aimee gave me my keys and etc. 2) went over to financing and spoke with Heather Romine who kept taking her mask off throughout our time and asked "how bad COVID actually was" after learning i worked at OSUWMC. 3) I told them my competitive rate I would be getting with my long-time bank of about 3.09 or so, she brought in Brian Delcid to convince me to switch to their local financing option because they would "definitely be able to get me 2.94% with how good my score is". Coming back the next day with my boyfriend, I asked heather if everything was as we discussed as far as my rate, she said yes , pointed out one typo that was crossed off and so i stupidly signed the paperwork, trusting her. I read through it then after signing my name and saw that the rate was 3.09 and not 2.94 and asked her about that and she said " 3.09 was so good, no one would beat that" so i was tricked into signing with a local bank I had no experience with for the same rate. 4) Aimee pointed me to Joe's desk to get my keys for my new car. I dropped off the rental since i traded in my GMC and asked them if i needed to go to the bmv for anything. She said since my plates were switched over onto the camry, i'd be good to go. 10/20/21 I get a letter saying to renew my registration on my GMC that I had traded in. 5) I e-mailed Germain on their website, getting a response right away from Anna that someone would call me. 2 days pass, I finally get a call from Linda who said " hi your inquiry came into our new car sales area and i wanted to make sure you weren't driving with an unregistered vehicle." I told her they let me know the dealership would take care of it which she responded with "dealerships don't normally do that". I have two co-workers who've bought cars through germain and they had temporary registrations that the dealership gave them. She said she was sorry about my experience and would let the correct people know. 6) After doing my own math on my paperwork, they added an extra $100 to my total car price which was not discussed. To say i'm "livid" is an understatement at this point. I was lied to about my registration and would've never found out until this registration update notification or getting pulled over/involved in an accident OVER A MONTH after purchasing the vehicle. The bait and switch with the rate was very unethical and I felt cheated. Also the unprofessional behavior of their so-called store managers is just amazing to me. I will not be purchasing another car from Germain and wouldn't recommend it to 1st time buyers. Everyone else, I hope you have a better experience than I did. More

Helpful 1

Report | Print

I like your service. I like the way you treat customers. Your patient. The time you take to explain everything to the customers is very important. Thanks again. Your patient. The time you take to explain everything to the customers is very important. Thanks again. More

by marcodieudonne82 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service. Everyone was very friendly, informative and made the purchase of my “new to me” Corolla very easy and enjoyable. Thanks to Joe Kelly and Ryan Laymon. informative and made the purchase of my “new to me” Corolla very easy and enjoyable. Thanks to Joe Kelly and Ryan Laymon. More

by KRISTIN D Verified Customer Verified Customer

Helpful 0

Report | Print

We had a good experience buying and trading in a car in October. We were helped through the process by Joe Kelly and he was so kind and made us feel like we were being treated fairly. Overall it was pleas October. We were helped through the process by Joe Kelly and he was so kind and made us feel like we were being treated fairly. Overall it was pleasant More

by Molly_rice Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience at this dealership with friendly, helpful professionals. Thank you Joe K. and Kaleb M. Thank you Aimee for seeing everything through from start to finish! Appreciate the follow-up cal helpful professionals. Thank you Joe K. and Kaleb M. Thank you Aimee for seeing everything through from start to finish! Appreciate the follow-up calls. Thank you Ryan L. for sealing the deal with laughter! Love my Toyota ❤️ More

by TAMARACOLLETTCRC Verified Customer Verified Customer

Helpful 0

Report | Print

I drove an hour to come see a truck and they took it off the floor for my drive time so it wasn't wasted and it paid off bc I ended up purchasing it! They were very friendly and helpful! I would definitely the floor for my drive time so it wasn't wasted and it paid off bc I ended up purchasing it! They were very friendly and helpful! I would definitely recommend this carlot! More

by Andibarnett Verified Customer Verified Customer

Helpful 0

Report | Print

Taneesha was extremely helpful, productive and knowledgeable about what needed to be done and how. I was really impressed with the entire transaction. Thanks again. knowledgeable about what needed to be done and how. I was really impressed with the entire transaction. Thanks again. More

Helpful 0

Report | Print

“Holy Cow” as the awesome Cub announcer Harry Carey would always say! Germain Toyota of Columbus deserves 7 out of 5 stars! Joe Kelly was a good ol’ boy from Louisiana that made the experience with his kindn always say! Germain Toyota of Columbus deserves 7 out of 5 stars! Joe Kelly was a good ol’ boy from Louisiana that made the experience with his kindness and knowledge of the automobile industry. He was a rock star along with his coworker Greg Colby that made the experience at this fine dealership a memorable event that will keep us coming back! Thank Y’all from the Kernel More

Helpful 0

Report | Print

I sold my car back to this dealership today and I had an excellent experience! The process was quick and easy and I left feeling highly satisfied! excellent experience! The process was quick and easy and I left feeling highly satisfied! More

Helpful 0

Report | Print

With the whole corona virus distancing thing going on I was expecting it to be a hassle test driving vehicles but I was able to contact the dealership through chat and they said I could come right then. Th was expecting it to be a hassle test driving vehicles but I was able to contact the dealership through chat and they said I could come right then. They had the cats ready that was interested in. The purchase was a breeze. Everyone there was nice and respectful. Would definitely refer to anyone. Thanks so much! Love my car!!! More

by G1NGERGIRL Verified Customer Verified Customer

Helpful 0

Report | Print