Johany Trespalacios | Page 69
Assistant Service Advisor Manager
Elder Ford of Tampa
9560 N Florida Ave
Tampa, FL 33612
Dealership Experience
22 yrs, 7 mos
Industry Experience
22 yrs, 7 mos
Specialties & Trainings
Warranty Administrator Base Certified
Service Advisor Master certified
Commercial Service Advisor
Service Manager Fundamentals Certified
Quick Lane Manager Fundamentals Certified
View more specialties & trainings707 Reviews
Write a Review707 Reviews of Johany Trespalacios
February 14, 2018
Professional, Respectful, and Responsible. Took in for an overheating problem. Was given the cause of the problem and how to fix it along with other things they noticed that will need to be add Took in for an overheating problem. Was given the cause of the problem and how to fix it along with other things they noticed that will need to be addressed. Did not push at all for extra work. Did the job needed in a very comfortable efficient process. More
Other Employees Tagged: Rob Elder
February 14, 2018
Great service Work was completed promptly and at a reasonable price. The service advisor was informative and the attending porters were very helpful. The seat and Work was completed promptly and at a reasonable price. The service advisor was informative and the attending porters were very helpful. The seat and floor protected. More
February 12, 2018
Awesome Johanny is an awesome advisor--goes out of his way to make things less complicated for me and my daughter who was new to your dealership and is now a Johanny is an awesome advisor--goes out of his way to make things less complicated for me and my daughter who was new to your dealership and is now a future customer due to her treatment. I have purchased my past 3 trucks from you due to your care of me at service time and treatment of your finance dept. More
February 09, 2018
Quoted wrong price Called a week before I made appointment to confirm price of simple alignment. Then made appointment and dropped truck off. When I went to pick up the Called a week before I made appointment to confirm price of simple alignment. Then made appointment and dropped truck off. When I went to pick up the price had increased. Also left messages to have service rep call me back after I dropped off truck and he never got them. Luckily he follows up and just called me so I could finally talk to him. More
February 08, 2018
Friendly and quick I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. More
February 06, 2018
Great service as always I've been bringing my car here for 5 years the service has been excellent never any problems thank you service team you guys are the best I've been bringing my car here for 5 years the service has been excellent never any problems thank you service team you guys are the best More
February 05, 2018
Prompt service by competent prifessionals I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke and we struck up a conversation. I told him I had my 2017 mustang GT in for the 5,000 mike first service. As we talked I mentioned I’d like to increase the Horsepower. He described a good option that they can do at the dealership that keeps it under warranty and boosts the horsepower >50%. I was and am truly interested in having this done, but the interesting thing I found out about the very knowledgeable car guy I had been speaking to was that he is the finance manager. I am impressed. He sold me on the idea and in fact I stopped in to see the aftermarket manager to price the kit out the other day. He also is a real pro, he gave me excellent recommendations and described in detail, the whys and what’s. The whole dealership rocks including Caroline In sales and Johanny in service nd the sweet young lady who paid so much attention to my Yorkies. More
Other Employees Tagged: Jason Bray, Caroline Guest, Erica Ortiz, Jessica Riley, Brent Tedesco
February 02, 2018
My favorite place to take my car I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic on timing. Best place to go for all your Ford needs. More
February 01, 2018
Stand behind their service I first came to Elder Ford because they had a car the with specifications I was looking for. After visiting the showroom and speaking with the profes I first came to Elder Ford because they had a car the with specifications I was looking for. After visiting the showroom and speaking with the professional sales team I knowing I found the dealership I was going to make my purchase. The sales team was friendly , professional and knowledgeable about their inventory. They answered all the questions I had about my vehicle and even sat with me to understand all the financial incentives that were being offered at the time of my purchase. I was not subject to any pressure tactics and left the dealership feeing confident knowing I had all the information I needed to make my purchase. After purchasing the vehicle I chose to do all my vehicle services with Elder Ford. The dealership has a well trained professional service department but part and parcel of running any business is acknowledging mistakes can happen. What sets apart a successful business that earns customer loyalty from other establishments is the way they treat their customers. The service team and Elder Ford went above and beyond in helping compensate me for a small cosmetic mishap that happened when installing a new tire to my vehicle. From communication, to timeliness and answering general concerns Elder Ford was there every step of the way with friendly and knowledgeable staff. I will always be returning to Elder Ford to continue the service needs for my new vehicle. From the beautiful showroom, accomadating rest area and friendly staff , you can’t go wrong with Elder Ford ! More
Other Employees Tagged: Benny Mosqueda
January 29, 2018
Great,prompt,Johany Trespalacios is the best Every service performed on my ford vehicle has been prompt on time and on squedule and courteous personal. My deepest appreciation to me Trepalacios, Every service performed on my ford vehicle has been prompt on time and on squedule and courteous personal. My deepest appreciation to me Trepalacios, keep up the excellent work ethics. More