John Caddy

It was extremely difficult to schedule service. I had to call 5 times over a couple of weeks and no one would return my call in service. I go to pick up my car and the Zurich shield had not been I had to call 5 times over a couple of weeks and no one would return my call in service. I go to pick up my car and the Zurich shield had not been applied like planned. Also, other cars coming out of service had been washed. Mine had not. It is also ridiculous to have to pay for gas in a courtesy car. More

by jillcooper35 Verified Customer Verified Customer

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Easy to work with, experience did not take long. Sales man was exceptionally knowledgeable about product Sales man was exceptionally knowledgeable about product More

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John Caddy is an excellent car dealer. He is respectful, reasonable and knowledgeable. I had a pleasant experience with him buying this 2026 Outback. He is respectful, reasonable and knowledgeable. I had a pleasant experience with him buying this 2026 Outback. More

by PXTANG Verified Customer Verified Customer

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The folks at Subaru of Little Rock are consistently professional, proficient, and personable every time I have service done there. professional, proficient, and personable every time I have service done there. More

by glh32144 Verified Customer Verified Customer

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John is a great guy and great person to work with. The experience from sales negotiation to finance was stress and pressure free. The experience from sales negotiation to finance was stress and pressure free. More

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John was very helpful, knowledgeable, and efficient during the entire sales process. I would highly recommend him and Subaru of Little Rock for a great vehicle purchase experience! during the entire sales process. I would highly recommend him and Subaru of Little Rock for a great vehicle purchase experience! More

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Second Subaru John caddy was our salesman both times Second Time Around we had a better idea when we got to the dealership what we wanted everyone at Subaru of Little Rock is very helpful and friendly w Second Time Around we had a better idea when we got to the dealership what we wanted everyone at Subaru of Little Rock is very helpful and friendly would recommend this dealership to anyone looking for a new or used vehicle will most likely be back when the time comes for subaru #3 More

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Service Department as good as it gets, exceeds expectations in every way! The Dealership is completely dishonest and horrible in every way. expectations in every way! The Dealership is completely dishonest and horrible in every way. More

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The service dept, is second to none. OUTSTANDING in every way. The dealership is the worst in the nation. OUTSTANDING in every way. The dealership is the worst in the nation. More

by ROBIN.D.FLANERY Verified Customer Verified Customer

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I find them to be misleading and extremely deceiving, I am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership I have ever dealt with ESPECIALLY the store manager & finance Manager! DO NOT TRUST anything they say! Make them print off the paperwork and let you read it. I WAS not given the actual paperwork until the next day. Everything was done on a tablet/desk-top not on paper, Items were added discounts were not given (Military 500-dollar discount advertised by Subura was not deducted from the price) & I did not even receive the window sticker until the next day, and it did not match what I was told. They used a finance company (Chase) that they had a business connection with not the one I TOLD them I wanted to use (USAA) and was preapproved for. They ran my credit through Chase without my permission. When I tried to read the paperwork on the table/desk top I was not allowed to and told if I needed to see it before I signed, they would have to print it out and I would have to go back to the show room and wait. (GO WAIT IN THE SHOW ROOM & MAKE THEM PRINT IT OUT). I was given $2000 less for my trade in (a 2018 fully loaded Mercades C-class with 50,600 miles) I received 14,000 when I was told over the phone, I would receive 16,000. At every level they are untrustworthy. Side note the car itself is great! Subura is a great car my Outback is outstanding in every way; But if I had to do it over, I would have bought a different brand just because of the dealership. Do not confuse this dealership review with the service department, the service department seems to be very good and are respectful a 100times better than the dealership. The names of the finance department and sales manage do not a paper legible on any of my paperwork only a illegible scribble. Probably to keep them from being identified by name. I sent a complaint letter to Subaru, and only received an e-mail apologizing to the situation saying they would follow up with me which they never did. More

by ROBIN.D.FLANERY Verified Customer Verified Customer

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