Duncan Howard
Duncan Howard at Subaru of Little Rock

Duncan Howard

Service Advisor

Subaru of Little Rock

12121 Colonel Glenn Road
Little Rock , AR 72210

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4.9
119 Reviews
4.9

119 Reviews

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119 Reviews of Duncan Howard

April 16, 2026

Dealership Rating
Employee Rating

Great in every way that it is possible for an automobile routine maintenance appointment to go. We love our Subarus and appreciate the service staff. We had 2 scheduled maintenance appointments a few weeks More

by Beacon Hillman
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sunday

Apr 16, 2026

Subaru of Little Rock responded

Thanks for sharing such positive feedback on both your recent maintenance visits. Duncan and our service staff are glad everything with your Subaru Crosstrek went smoothly. We look forward to assisting with your future routine care. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

April 12, 2026

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Great guy does a fantastic work on your car and doesn’t charge you for something you don’t need!! More

by dionegodfrey
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 12, 2026

Subaru of Little Rock responded

It’s great to hear that Clayvius took excellent care of your Subaru Forester and recommended only the work it needed. Thank you for the five-star review, and we look forward to helping with your future service needs. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

April 06, 2026

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Alex was great. Friendly and informative. Was able to answer any questions I had. Dealership was also great. I had to bring my toddler and they had plenty of snacks More

by riddell.gabrielle
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alex Perez

Apr 06, 2026

Subaru of Little Rock responded

Thank you for highlighting how Alex provided friendly, informative support during your service visit for your Subaru Ascent. We’re glad our snack selection helped keep your toddler comfortable while you waited. Your suggestion for more interactive options for little ones is very helpful as we work to improve our waiting area. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

April 04, 2026

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The service techs are very friendly and professional. The work in the shop seems to be done competently and timely. The waiting area for the service group is very well appointed. My only complaint is wi More

by tomboothe
Service Price Transparency
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Recommend Dealer
Yes
Apr 04, 2026

Subaru of Little Rock responded

Thank you for the five-star rating and for noting how friendly and professional our technicians were, along with the efficient work in the shop and the comfortable waiting area for your Subaru Outback. We apologize that our scheduling team’s phone manner and product knowledge did not match the rest of your visit. We’ll share your feedback with them so they can improve and deliver a more consistent experience. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

April 01, 2026

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Everyone we worked with was polite and personable. The wait was not too long. We especially enjoyed getting to see the video of the underside of our car! More

by kaityj17
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Recommend Dealer
Yes
Apr 01, 2026

Subaru of Little Rock responded

Thank you for your kind words. Duncan and the service team are glad to hear you found the process smooth and enjoyed the underside video. We appreciate you trusting us with your Subaru Crosstrek and look forward to helping you again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

April 01, 2026

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Excellent service, communication and waiting area is nice. Duncan always has a smile on his face and is always willing to answer my questions. More

by debbiemiller9699
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Recommend Dealer
Yes
Apr 01, 2026

Subaru of Little Rock responded

We’re delighted to hear our service, communication, and comfortable waiting area met your expectations. Duncan’s friendly approach is something we’re proud of, and we’re glad he could help with your questions. Thank you for trusting us with your Subaru. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 26, 2026

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Very effecient and professional. The wait this time was less than expected. I will keep returning. Thank you. However, you should never make people write 15 word review if you e More

by jharrison003
Service Price Transparency
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Recommend Dealer
Yes
Mar 26, 2026

Subaru of Little Rock responded

It’s great to hear the efficient, professional care and shorter wait time met your expectations during your Outback service. We appreciate your plan to return and will share your feedback about the survey with our team. Thank you for choosing us. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 25, 2026

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Employee Rating

My 20-year-old daughter took her 2019 Subaru Crosstrek to Subaru of Little Rock because it was getting slow to start. They told her both the battery and the starter tested fine and scheduled her another appo More

by codyflood1
Workmanship
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Recommend Dealer
No
Mar 29, 2026

Subaru of Little Rock responded

Thank you, Cody, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Negative Reviews: Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

Mar 29, 2026

Subaru of Little Rock responded

Thank you, Cody, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Negative Reviews: Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

March 23, 2026

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They are always outstanding and top tier customer service!!! The only place I will take my car!!! More

by SONDRAGREEN357
Service Price Transparency
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Recommend Dealer
Yes
Mar 23, 2026

Subaru of Little Rock responded

It’s fantastic to hear our service team delivers outstanding care for your Subaru Outback. Thank you for making us the only place you trust for your car’s maintenance. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 22, 2026

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Employee Rating

Just good folks! Kept me informed. Cost effective.. been using these folks for 6 years always been very happy. More

by JFREDCAMPBELL47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Subaru of Little Rock responded

It’s fantastic to hear that Duncan and our service team have kept you informed and provided cost effective care for your Subaru Ascent over the past six years. Your loyalty means a great deal to us. Thank you for your continued trust. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

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