John Cole

Bought a brand-new 2025 Toyota Camry from Pat Lobb Toyota of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline sp of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline specs. A new car should not drive this way. Dealership’s response was slow, dismissive, and unhelpful. Poor customer care and no real resolution — very disappointing experience. More

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This dealership is well organized and handles customer needs very efficiently. Customer service is top notch. needs very efficiently. Customer service is top notch. More

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Excellent dealership, I just had my last free maintenance on 2022 Tacoma and they all have been excellent. I plan on to continue going there. on 2022 Tacoma and they all have been excellent. I plan on to continue going there. More

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Excellent people doing an excellent job! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! More

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My experience with the Pat Lobb service department is always quick and easy. I purchased a Sienna in 2016 and now have a new Tundra. The level of service is great! always quick and easy. I purchased a Sienna in 2016 and now have a new Tundra. The level of service is great! More

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Tammy and John are two of the best that I have ever had the opportunity to receive service from a dealership. I drive 40 miles 1-way to get service because of them. Thank-you again! the opportunity to receive service from a dealership. I drive 40 miles 1-way to get service because of them. Thank-you again! More

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When I picked up my vehicle and had a question about an issue, my service advisor Austin righted everything. I was very pleased with the way my vehicle handled. Thank you issue, my service advisor Austin righted everything. I was very pleased with the way my vehicle handled. Thank you More

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Since last year that I moved to McKinney, I’m going to this dealership, I’ll never go anywhere else! At Timing, price and professionally, they are the best. Thank you! this dealership, I’ll never go anywhere else! At Timing, price and professionally, they are the best. Thank you! More

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25k mile service and all of the tires were a different psi from 32 to 39 - truck was pulling bad and had to stop and re- adjust - never had an issue like this before at par lobb psi from 32 to 39 - truck was pulling bad and had to stop and re- adjust - never had an issue like this before at par lobb More

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Lovely people and fantastic service! Glad that we do business with them! Love my new car as well! Glad that we do business with them! Love my new car as well! More

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