![John DeFrancesco at Southpoint Honda](http://cdn-user.dealerrater.com/images/dealer/21841/employees/a2e5dc06886e.jpg)
John DeFrancesco | Page 3
Service Advisor
Southpoint Honda
951 Southpoint Autopark Blvd
Durham, NC 27713
69 Reviews
Write a Review69 Reviews of John DeFrancesco
July 21, 2023
Both the service advisor and the assigned mechanic were sensitive to my needs. Each spent time trying to solve my problem. sensitive to my needs. Each spent time trying to solve my problem. More
Other Employees Tagged: Peter Swarthout
July 21, 2023
Service was courteous, efficient and the waiting time was reasonable. The service manager was pleasant and professional. reasonable. The service manager was pleasant and professional. More
Other Employees Tagged: Peter Swarthout
July 14, 2023
I trust the individuals in the service department with my 2017 Honda Civic. Services are performed in a timely manner. I have been going here since 2018 and I have not been disappointed yet! Staff are friend 2017 Honda Civic. Services are performed in a timely manner. I have been going here since 2018 and I have not been disappointed yet! Staff are friendly, knowledgeable, and respectful. More
Other Employees Tagged: Peter Swarthout
June 30, 2023
I had great service at Southpoint Honda - the staff does a great job - from the Service Advisers like Joe and Mike to the mechanics, the desk people and service managers I know I get professional and friend a great job - from the Service Advisers like Joe and Mike to the mechanics, the desk people and service managers I know I get professional and friendly service ! More
Other Employees Tagged: Chance Deal, Peter Swarthout , Mike Halller
June 29, 2023
I'm getting bad right now because I purchased a prepaid service contact with me new 2023 Honda CRV which was to cover regular maintenance. Now on my first service visit I still spent over $300 on rotation service contact with me new 2023 Honda CRV which was to cover regular maintenance. Now on my first service visit I still spent over $300 on rotation and balancing my tires, which is a normal part of service in cars, but is not covered by the service agreement I was sold. So even though I have been happy with your service in the past, this leaves a real bad taste in my mouth, as I was led to believe I was prepaying for the expected service I've got my CRV. That took away a lot of my sense of being prepared. More
Other Employees Tagged: Peter Swarthout
June 29, 2023
Joe was so very helpful. My car was supposed to be ready a certain day but wasn’t until 5 days later. He was able to get me a loaner and I was very appreciative. His customer My car was supposed to be ready a certain day but wasn’t until 5 days later. He was able to get me a loaner and I was very appreciative. His customer service and his kind spirit always exceeds my expectation. He’s a reason I would continue to keep coming back. More
Other Employees Tagged: Peter Swarthout
June 29, 2023
Joe DeFrancesco is simply the best. Always customer focused, explains in detail what repairs are needed and why, answers all my questions professionally and completely, and is an examp Always customer focused, explains in detail what repairs are needed and why, answers all my questions professionally and completely, and is an example for all to emulate. I keep coming back to Southpoint Honda Service because of Joe and being able to work through him!! More
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