John Hill | Page 20

Sales and Service Department Excellent/Financing Sucks Your sales crew were very good. Mallory Zepeda was outstanding. She was helpful and knowledgeable. The rest of your sales team were good too. They Your sales crew were very good. Mallory Zepeda was outstanding. She was helpful and knowledgeable. The rest of your sales team were good too. They were of course trying to make a deal, but listened and respected the decisions we - my son and law and I - made. I felt good with the final deal. At that point my son in law left, since there was just signing left to do. Things went downhill quickly from there. I got my zip code wrong on my paperwork, and Vic the finance person sent Mallory to let me know it was wrong. She was sweet about it. She knew I was nervous making such a big purchase. But Vic kept bringing it up and left me feeling stupid. I went to finance thinking the negotiating was over and I was signing paperwork and instead was confronted by a pushy salesman who wouldn't take no for an answer. After a long time of listening to him, I was so stressed out that I just purchased what he wanted me to. I told him that I probably wouldn't keep all the things he added, and I didn't. Which meant I had to drive all the way from Salem to Gladstone the next day to resign the paperwork. The finance person that assisted with the new paperwork was fine to work with, but Vic ruined the entire experience for me. I give Mallory Zepeda a 5 star rating, the rest of the sales team a 4 star rating, and Vic a 1 star. He is awful. More

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Best ever car buying experience!! This was by far the best car buying experience I have ever encountered. Carl and his team were all amazing. Carl was the perfect combination of helpfu This was by far the best car buying experience I have ever encountered. Carl and his team were all amazing. Carl was the perfect combination of helpful, friendly, knowledgeable and just the right amount of persistent. I had been really dreading going to a car dealership but Costco's program connected me to Carl. Carl was so patient he kept communicating with me as I was dragging my feet on coming in.. He was honest and genuine and made the process as simple as possible. He kept sending messages and videos of potential vehicles for me. He really asked the right questions and listened to what my needs were in a vehicle. Also, Vincent was amazing he spent so much time helping me figure out the bells and whistles of what the car offers with audio, navigation etc. Big thank you to him! Bryan, the finance Manager was also great; he was straightforward and put my nerves at ease as I was not looking forward to meeting with the" finance guy" he was very approachable and informative. I will highly recommend your team to anyone and everyone! More

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Great job, Sou Chao! Thanks Sou (and Vic and John) for getting us into a new Highlander quickly and easily today.. Sou is a great problem solver, addressing our issues Thanks Sou (and Vic and John) for getting us into a new Highlander quickly and easily today.. Sou is a great problem solver, addressing our issues and helping us get to the facts quickly on how a Highlander would fit our needs. It was a pleasure to work with you all. Thank you! Bruce and Kathy More

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Gladstone of Toyota earned my trust! This purchase was the second car my family has bought from Gladstone of Toyota this year. Going forward “team Gladstone of Toyota will get will be my This purchase was the second car my family has bought from Gladstone of Toyota this year. Going forward “team Gladstone of Toyota will get will be my first call when looking to purchase a car or truck both personally and for my businesses.” I believe “teamwork makes the dream work” and Raeanne, Sammy, John and Jeremy live up to that expectation. Their approach to building a trusting relationship is simple; total transparency, focused listening, patient answering of my questions, a caring tone and they all love what they do and the people like me they do it for, us! I love cars and trucks and have bought over 30 vehicles in my lifetime. Congratulations and thanks again, Team Gladstone of Toyota, you bring peace, joy and total satisfaction to what is to often an unpleasant and frustrating experience.. More

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New tuck Came in for oil change and left with a new truck that is better... Love it and my dog loves this place too .. come here Came in for oil change and left with a new truck that is better... Love it and my dog loves this place too .. come here More

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Bought second car in 5 years here Sou Chao has been our sales rep for each of our two cars. I recommend him VERY highly, as well as Gladstone Toyota. We drive extra miles to do busin Sou Chao has been our sales rep for each of our two cars. I recommend him VERY highly, as well as Gladstone Toyota. We drive extra miles to do business with them! I could add more, but let me just say how pleased we have been with the buying experience as well as their service department. We highly recommend. More

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Great customer service! The service at Toyota Gladstone is impeccable. I regret not having first bought a car from them. Emeligh was very kind to offer to look at what a trad The service at Toyota Gladstone is impeccable. I regret not having first bought a car from them. Emeligh was very kind to offer to look at what a trade in would look like and tried her best to get the numbers in a range that would be comfortable for me. She did not waste my time and was completely honest about the financial transactions that would occur. I think that it is wonderful that she and her coworkers follow up with their customers and future customers after their showings/purchases. Great service!! Brandy Biggs is also a standout star! More

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Awesome experience!!! Jake and John were extremely helpful throughout the entire process and made sure it went as smoothly as possible. Will definitely recommend anyone I k Jake and John were extremely helpful throughout the entire process and made sure it went as smoothly as possible. Will definitely recommend anyone I know to Gladstone and to work with these guys! More

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Solid experience The dealership really was friendly but not over bearing. Our only complaint was the time we had to spend—over four hours to negotiate and go through f The dealership really was friendly but not over bearing. Our only complaint was the time we had to spend—over four hours to negotiate and go through financing to lease the car. We waiting at least 45 minutes to meet with the finance guy but it all worked out in the end and we’re happy we went there! More

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Easy to buy The team (Erik, John, Joe and Dolf) at Gladstone Toyota made buying my new vehicle a pleasure. Car buying is notoriously a chore, but I didn't leave The team (Erik, John, Joe and Dolf) at Gladstone Toyota made buying my new vehicle a pleasure. Car buying is notoriously a chore, but I didn't leave the dealership feeling that way. Thank you all. More

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