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John Mazza
John Mazza at Don's Ford

John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.6
120 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.6

120 Reviews

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120 Reviews of John Mazza

November 14, 2025

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Employee Rating

Friendly front desk personnel and a clean, comfortable waiting area. I also appreciate that they have quality coffee!! More

by RROCKWOOD0
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Recommend Dealer
Yes
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Nov 14, 2025

Don's Ford responded

We're glad you enjoyed our friendly team, clean waiting area, and quality coffee! Thank you for choosing Don's Ford! See you next time!

November 04, 2025

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Employee Rating

John goes above and beyond for his customers. Always has a smile on his face. He’s very knowledgeable and I really only like to deal with him. He’s always willing to answer my questions and solve More

by REGOAK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Marino

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Nov 05, 2025

Don's Ford responded

Thank you for your excellent review! It makes us happy to hear that John goes above and beyond to assist you at Don's Ford. See you next time!

November 04, 2025

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Excellent service and professional and attentive sales staff. Always pleasant and ready to meet your needs. More

by SRISUCCI0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Nov 05, 2025

Don's Ford responded

We love hearing about your experience with our team! Thanks for choosing Don's Ford and for sharing your review. We wish you many safe miles ahead!

October 30, 2025

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Excellent service and very helpful with information about the car new tires are great thank you More

by FJNACK99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Oct 30, 2025

Don's Ford responded

Thank you for choosing Don's Ford and for leaving us such a kind review! It is our pleasure to provide excellent, informative service, and we appreciate you highlighting your experience with us in these areas. See you next time!

October 24, 2025

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Pick up service is very convenient. A video from the mechanic describing the service and pointing this out is also a great part of the service. More

by WOLFGANG91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Oct 24, 2025

Don's Ford responded

Thanks for sharing your feedback about our pickup and video service! We look forward to serving you next time at Don's Ford. Safe travels!

October 18, 2025

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Employee Rating

I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in More

by SANFRAN3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Vella

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Oct 22, 2025

Don's Ford responded

We're truly sorry to hear about the prolonged issues you've experienced with your truck's repairs. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Your satisfaction is important to us, and we would like to assist you further. Please contact me at your earliest convenience so that we can discuss how best to resolve this situation. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 11, 2025

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Employee Rating

Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More

by CPLMELDOG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, Chris Vella

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Sep 12, 2025

Don's Ford responded

We are pleased to hear that your recent service experience exceeded expectations! Thank you for choosing Don's Ford and we look forward to working with you in the future.

September 06, 2025

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Employee Rating

Very disappointed. Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again More

by LSHOREY0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Marino

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Sep 09, 2025

Don's Ford responded

Hello, I'm sorry to hear about the issues with your new vehicle. This is not the quality we strive for and I apologize for any inconvenience caused. Please reach out so we can discuss a proper solution together. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

August 19, 2025

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Employee Rating

Good customer service and good coffee. Great trucks. Good location. Timely service Knowledgeable staff. And management More

by RSA12357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Aug 20, 2025

Don's Ford responded

Thank you for sharing your feedback! We're thrilled to hear you enjoyed your experience with our team and our selection at Don's Ford. We hope to work with you again soon!

August 16, 2025

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Employee Rating

Fast courteous service they were very quick with the repairs of my ford fusion se More

by LUIS41TORRES
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Aug 18, 2025

Don's Ford responded

It is wonderful that our team was able to deliver a quick and courteous service experience during your recent visit to Don's Ford, Luis. Thank you for taking the time to share your feedback with our team. We look forward to serving you again soon.

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