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John Mazza
123 Reviews
John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.
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123 Reviews of John Mazza
Verified Customer
November 28, 2025
Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part at 4:30 after telling them I was not happy. Car was done by 5:30pm. Has happened to us more than once. If someone communicated this during the day would have had a better outcome. Then had to go back the next day because they forgot to tighten a bolt!! Unacceptable! More
by ROCKY9338
Other Employees Tagged: Billy Melendez
November 23, 2025
You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excus at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excuse as to why they didn’t look at it in the morning. They wasted my entire day. More
by MENTWISTLE
Other Employees Tagged: Billy Melendez , Someone named David was the worst.
November 04, 2025
Excellent service and professional and attentive sales staff. Always pleasant and ready to meet your needs. staff. Always pleasant and ready to meet your needs. More
by SRISUCCI0
Other Employees Tagged: Chris Vella
November 04, 2025
John goes above and beyond for his customers. Always has a smile on his face. He’s very knowledgeable and I really only like to deal with him. He’s always willing to answer my questions and solve Always has a smile on his face. He’s very knowledgeable and I really only like to deal with him. He’s always willing to answer my questions and solve problems. I don’t care for the other guy. I have no trust with the others. More
by REGOAK
Other Employees Tagged: James Marino
October 30, 2025
Excellent service and very helpful with information about the car new tires are great thank you the car new tires are great thank you More
by FJNACK99
Other Employees Tagged: Chris Vella
October 24, 2025
Pick up service is very convenient. A video from the mechanic describing the service and pointing this out is also a great part of the service. A video from the mechanic describing the service and pointing this out is also a great part of the service. More
by WOLFGANG91
Other Employees Tagged: Chris Vella
October 18, 2025
I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in the service I have received. More
by SANFRAN3636
Other Employees Tagged: Chris Vella
September 11, 2025
Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More
by CPLMELDOG
Other Employees Tagged: Billy Melendez, Chris Vella
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