John Mazza
John Mazza at Don's Ford

John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.6
135 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.6

135 Reviews

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135 Reviews of John Mazza

March 13, 2026

Dealership Rating
Employee Rating

The customer service was good. The work on the vehicle was done well. Thank you More

by RDUNDERDALE
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Mar 13, 2026

Don's Ford responded

Thank you for trusting our team at Don's Ford with your vehicle! Please reach out if there's anything we can do for you down the road.

March 11, 2026

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Staff very friendly and professional. They completed the service needed and sent me a video message when completed More

by ROMANO961
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Vella , I will see Matt Cataldo for my next lease. He has an excellent reputation.

Mar 11, 2026

Don's Ford responded

We love hearing feedback like this! Thank you from all of us at Don's Ford!

March 10, 2026

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Excellent service and upfront on all costs for my pickup. No surprises here. Great dealer and service staff. More

by LACYGM
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2026

Don's Ford responded

Thank you for sharing your experience, LACYGM! We’re glad you felt informed and taken care of throughout. Your feedback means a lot to our team. If you need anything else, Don's Ford is here to help!

March 09, 2026

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Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I More

by SHELKEY74
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Mar 11, 2026

Don's Ford responded

We apologize for any misunderstandings that occurred during your visit. We understand how frustrating this situation must be. Your feedback is important to us. Please contact us so that we can do our best to provide you with the five-star service we know we're capable of providing. Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com

February 28, 2026

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Solid service and workmanship Thank You! Will see you all soon. Pick up, drop off ride service you guys are great! More

by CRUISES_OXIDANT_0W
Service Price Transparency
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Recommend Dealer
Yes
Mar 02, 2026

Don's Ford responded

Thank you for sharing your feedback! We are happy we could assist you here at Don's Ford. See you down the road!

February 26, 2026

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Have always been very good to me. Simple service can be long sometimes but they always try to make me feel comfortable during the wait More

by MMILLE12
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Potasiewicz , Dave Swald,Kristen Szatko

Feb 26, 2026

Don's Ford responded

We are grateful for your loyalty and your positive review of Don's Ford! Thank you for choosing us and for your patience during your visits. We look forward to welcoming you back!

February 20, 2026

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Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you More

by krissdeluca
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Don's Ford responded

Here at Don's Ford, we always value and appreciate our customers' feedback. Thank you, Krissdeluca!

February 19, 2026

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Don's Ford is close to my home. Don's Ford is easy to get in and out of. The waiting area is very nice. The associates are all very helpful and friendly. It is easy to make an app More

by cosamano.anthony
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci

Feb 20, 2026

Don's Ford responded

Thank you for your thoughtful review! We are pleased to hear that you value our convenient location, comfortable waiting area, and helpful team. See you next time at Don's Ford!

February 14, 2026

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Always handles my visits with great results! Have worked with John many times with the same positive expectations. More

by ORANGECUSE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci

Feb 16, 2026

Don's Ford responded

Thank you for sharing your experience with John! We look forward to welcoming you back to Don's Ford next time. Safe travels!

February 13, 2026

Dealership Rating
Employee Rating

Don's Ford is always there to help me. John Mazza is very knowledgeable and helpful. Scott ,my salesman is awesome, too!! I appreciate all they do for me. More

by cosamano.anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci

Feb 16, 2026

Don's Ford responded

We’re grateful for your business and feedback! It's wonderful to hear that John and Scott provided you with exceptional service. We will pass along your message to them! Until next time, the Don's Ford team.

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