Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
John Mazza
John Mazza at Don's Ford
Refer Me

John Mazza | Page 2

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

Contact Me
5.0
32 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

5.0

32 Reviews

Write a Review

32 Reviews of John Mazza

February 21, 2024

Dealership Rating
Employee Rating

I had an overall excellent experience for the service I had on my vehicle. The members of your service team have always been informative, polite, and professional in every way. More

by CBEN22414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Helpful
Report | Print
Feb 21, 2024

Don's Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 19, 2024

Dealership Rating
Employee Rating

They were very polite and courteous. They got the job done quickly. I would bring the car back anytime. More

by RNANNIE2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Helpful
Report | Print
Feb 19, 2024

Don's Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Billy Melendez Service Manager

February 18, 2024

Dealership Rating
Employee Rating

Great team exceptional service friendly and knowledgeable staff that helped out with all my service needs More

by MHUGHES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Marowski, Billy Melendez, Allen Hutchings

Helpful
Report | Print
Feb 18, 2024

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 11, 2024

Dealership Rating
Employee Rating

It was great, they fixed my car in a timely fashion and there was no hassle. More

by STUARTPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Helpful
Report | Print
Feb 12, 2024

Don's Ford responded

Thank you, Stuart! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 08, 2024

Dealership Rating
Employee Rating

Very pleased with good service. Very pleased with the new construction. Will continue at Don’s Ford. More

by RALPHLUPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Helpful
Report | Print
Feb 08, 2024

Don's Ford responded

We're very pleased to hear it, Ralph! Thank you so much for continuing to trust us with your automotive needs here at Don's Ford. Please travel safe and we'll see you again whenever we can next be of service.

February 03, 2024

Dealership Rating
Employee Rating

I was happy for the work done which was everythin i requested them to do More

by sesweet71147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 05, 2024

Don's Ford responded

Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

February 02, 2024

Dealership Rating
Employee Rating

Did everything they said they would. Good experience. One more thing to do and they will let me know when the part comes in. More

by DKELLEY5
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella, Bill Taylor

Helpful
Report | Print
Feb 02, 2024

Don's Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Don's Ford, we look forward to having you as one of our valued customers for many more years to come! Billy Melendez Service Manager

Feb 02, 2024

Don's Ford responded

Hearing about your good experience makes our day. We appreciate your trust and your review. We will see you soon to finish up! Safe travels.

February 01, 2024

Dealership Rating
Employee Rating

All staff very friendly and helpful from getting my vehicle serviced to keeping me informed. I know when I drive away my vehicle was in good hands. More

by LEEBOW595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Andrew Street, Billy Melendez , Matt, Dave

Helpful
Report | Print
Feb 02, 2024

Don's Ford responded

Thanks for sharing your thoughts about your experience with Don's Ford. We appreciate your business and hope to see you again soon! Billy Melendez Service Manager

February 01, 2024

Dealership Rating
Employee Rating

Awesome customer service. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. More

by APIACENTINO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Helpful
Report | Print
Feb 02, 2024

Don's Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Don's Ford! Billy Melendez Service Manager

Feb 02, 2024

Don's Ford responded

We always aim for top notch service and communication and are happy to hear that was your experience. Thank you for sharing your feedback and for placing your trust in us. We are here should you need us in the future!

January 31, 2024

Dealership Rating
Employee Rating

John did a great job scheduling and getting work done on time! Took care of recall that we hadn’t even been notified! More

by FAILINGJA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Helpful
Report | Print
Jan 31, 2024

Don's Ford responded

We're glad to know that John was able to assist you efficiently and promptly at Don's Ford. It's great when our team can exceed expectations, especially with important matters like recalls. Thanks for your review!

1
2
3
4

Dealership Inventory (289 Vehicles)

new 2024 Ford F-150 car, priced at $47,410
2024 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
$47,410
View Details
new 2024 Ford F-150 car, priced at $47,160
2024 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$47,160
View Details
new 2024 Ford F-150 car, priced at $51,090
2024 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$51,090
View Details
used 2021 Ford Explorer car, priced at $29,263
2021 Ford Explorer
used
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
$29,263
View Details
new 2024 Ford Bronco Sport car, priced at $31,174
2024 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$31,174
View Details
new 2024 Ford Explorer car, priced at $50,219
2024 Ford Explorer
new
Forged Green Metallic exterior
Automatic
Four-wheel Drive
$50,219
View Details
View All Inventory