John O'Keeffe | Page 22

My husband and I had been looking for a Rav4 for sometime, yet we hesitated to go forward because of past dealer experiences. Last week we bit the bullet and walked into Falmouth Toyota ready for th sometime, yet we hesitated to go forward because of past dealer experiences. Last week we bit the bullet and walked into Falmouth Toyota ready for the worst. We were very pleasantly greeted by sales consultant Anthony Spagone, we explained that we had found a Rav4 on the lot that we were interested in. A short time later we had taken it for a test drive, traded in our 07 Scion tc for a fair price and purchased the car. Anthony was friendly, knowledgable and completely upfront and honest regarding every aspect of the transaction. He then turned us over to the other experts, John and Peter who followed up with us in a completely comprehensive fashion. We are delighted with our Rav4 and very impressed by the Falmouth Toyota team. Thank you Anthony and Falmouth Toyota for curing our dealer phobia. Maureen & Jim Foster More

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I have been in sales most of my working life so I am very sensitive to a salesperson's approach & manner. Anthony Spagone demonstrated that he wanted to do whatever was reasonable and fair to close the deal. sensitive to a salesperson's approach & manner. Anthony Spagone demonstrated that he wanted to do whatever was reasonable and fair to close the deal. Although Anthony went over the car with me the day I bought it, when I picked it up the next day Anthony was on a day off and John O'keefe immediately stepped in to be sure I understood how to operate the car. I was quite impressed with both men, Alice Donisi-Feehan Falmouth, MA More

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I began searching for a used late model 4Runner in January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, prof January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, professional and informed when answering my questions about the vehicle. I especially appreciated the professional manner in which he communicated with me - answering questions promptly and not being peppered with a barrage of sales-oriented emails or phone calls upon first contact. My experience at Falmouth Toyota was refreshing in contrast to my experience with a dealer in Enfield, Connecticut from whom I received upwards of 8 self-praising emails in a week after a single contact/inquiry, one in which a salesperson went on about himself, his interests, his hobbies, how successful he was, his family - how his daughters are "expensive", implying that he needs a sale. I found this tactic very offensive and immediately ruled them out even though they had a vehicle I was interested in. After consideration of several factors, I decided to purchase a new 4Runner and began inquiring with several dealers in my area. Here in Maine, I ran into several dealers who didn't have the vehicle I wanted and gave me a time-frame of up to 4 weeks necessary to get it. I called another dealer in Topsham, ME seeking a price on the 2010 4Runner Limited I wanted so that I could get back to my finance representative that day. I called them on a Monday and didn't hear back from them until the following Friday. I was shocked, you'd think someone would be more motivated to sell a new car, especially in today's economy. So, I ended up back at Falmouth Toyota because of the dead-ends I was hitting in my area. Tom, again, was professional in communication and not a single time did he make me feel pressured about a purchase. He was able to locate the exact vehicle color & options that I wanted in a matter of hours, not days!! The price that we negotiated on the vehicle was very fair and for someone who has hated every past experience in purchasing a new car, I must admit, to my surprise, not only was this was my best experience ever, but Tom and his staff actually made it an enjoyable experience. Only after the final price was agreed upon, we realized we would have to take possession of the car outside Massachusetts to avoid a forfeiture of a portion of the sales tax due to a lower rate in Maine. Falmouth Toyota agreed to deliver the car across the Mass. border for no additional charge. Thanks! That was awesome! Falmouth Toyota has exceeded all of my expectations of new car dealers and have me convinced that the purchase of a new car actually can be a positive and rewarding experience. Special thanks to Tom Murphy, Amy Killoran and John O'Keefe for all of your assistance in making this a smooth and enjoyable process! More

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